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November 2023 by MM MM
Impossible to get to talk to someone on the phone. Regardless of the time of call the message is the same and it disconnects soon after. What a shame.Update: in response to the Bofa's response below: please clarify how connecting with the social media reps will assist in my need to talk to someone at that branch! Two reps from the branch have called me and I am attempting to return their calls. But sure...I will reach out through Twitter... smart.
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October 2023 by Lawrence
terrible experienceRefused rudely service by a male staff
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May 2023 by Gitta Mueller
After a long wait to open a CD ( with a personal Banker) I was toldShe is still busy with someone who actually came after me!I am a costumer since 1987 and Service is getting worse every year. I took off work early to do this but I can’t wait any longer!Obviously I am quite upset - it mainly happens at this location!
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October 2022 by Nicholas R.
This bank is great, I don't know why there are so many negative reviews. Will definitely use this location again.
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July 2022 by Heidi Coz
Really bad customer service specially if u needed to look something on ur account they never have the time so sad and bad
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June 2022 by Matt C.
It's no wonder BofA has such a terrible rating, and it pains me to see such a decimation of a once great bank. Was simply trying to send money to a contact who happens to have an account at BofA. Should be simple, right? Uh, read on. Zelle is great for small $ amounts, but this payment exceeded the minimum. So I tried a wire transfer. But it seems you can no longer wire transfer from a BofA account to a BofA account... I don't care about the wire fee, they just wouldn't let me do it. Multiple calls to the "service center" went (you guessed it) unanswered, despite the "your call is important to us" drone. Tried setting up other simple ways to transfer, all of them were absurdly complicated, wasted my time, and ultimately impossible. Ok I won't go on (it got worse), but to finish, I'm moving my 45 year relationship to First Republic Bank, where they answer the phone.
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May 2022 by Lamar Harris
Contacted for advice on the issue of credit, all questions received complete answers.
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May 2022 by Colin Hammes
Very helpful with a difficult issue. Thank you!
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February 2022 by Veronica Cassidy
I really appreciate the customer service here. Twice I've had issues with the ATM (once was user error) and immediately someone came out and solved the problem. I'm particularly grateful to the folks who helped me when I came barging into some poor guy's office after the ATM ate $1000 and my card. A lovely agent came out and got it all back for me.
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November 2021 by Josephine Yuese Zhang
Never go to this branch again! I went because it is the closest to me. One of their banker took care of me. She went super fast during the transaction and made a mistake before I can fully understand. I requested an investigation but the manager doesn't want to admit it was the banker's fault. I understand bankers are human as well and they do make mistakes, intentionally or not I don't know... But the problem here is they don't want to admit it. Avoid this branch because their banker will take away your money!
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September 2021 by Arevik Martirosyan
My first solid experience at a BOA location. If you’re looking for a Financial Advisor, 10/10 recommend Doris Cortes. The entire staff is phenomenal, and they went out of their way to help me achieve any of my financial goals.
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June 2021 by Stacy Holmes
Najib Haider took no corporate or personal responsibility for BoA mishandling our business account. Didn't even remember what gender the complaining customer is or did he intentionally get it wrong to show how little regard he has for customers?
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November 2020 by June Nguyen
Went to this BOA branch this morning. Everyone was so nice, professional and helpful, especially Joy. She was so nice and walked me through the process with ease. Due to the nature of the service I requested, the process took quite some time, and Joy went ahead to discuss with the Manager to let me leave first while she waits for further response. Overall, I had a great experience here.
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June 2020 by Cassidy M.
The bank manager refused to help me because there was a freeze on my card that I had taken off but still wouldn't let me withdraw cash here bc it was an EDD card. She got in my face very closely and raised her voice. She was so rude and it really is a mystery how B of A stilk has account holders. They are garbage and they let their middle eastern staff discriminate against white women in unemployment during covid 19
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March 2020 by Megan H.
This place is absolute trash. Everyone in there is lazy as hell. I literally spent 15 minutes watching every single loan officer scroll their phone while I waited in the lobby to speak to one of them to CASH A F***ing CHECK!!!! WORST customer service I've ever experienced. At one point one of the loan officers had the audacity to get up and go into the other loan officers space to shoot the sh*t. Will NEVER go back to that location again. I really hope they get shut down and they all lose their jobs. Might be a good idea to not hire a bunch of incompetent assholes to run your establishment Bank of America, ESPECIALLY in Newport Beach.
