June 2021 by Stacy Holmes
Najib Haider took no corporate or personal responsibility for BoA mishandling our business account. Didn't even remember what gender the complaining customer is or did he intentionally get it wrong to show how little regard he has for customers?
November 2020 by June Nguyen
Went to this BOA branch this morning. Everyone was so nice, professional and helpful, especially Joy. She was so nice and walked me through the process with ease. Due to the nature of the service I requested, the process took quite some time, and Joy went ahead to discuss with the Manager to let me leave first while she waits for further response. Overall, I had a great experience here.
June 2020 by Cassidy M.
The bank manager refused to help me because there was a freeze on my card that I had taken off but still wouldn't let me withdraw cash here bc it was an EDD card. She got in my face very closely and raised her voice. She was so rude and it really is a mystery how B of A stilk has account holders. They are garbage and they let their middle eastern staff discriminate against white women in unemployment during covid 19
March 2020 by Megan H.
This place is absolute trash. Everyone in there is lazy as hell. I literally spent 15 minutes watching every single loan officer scroll their phone while I waited in the lobby to speak to one of them to CASH A F***ing CHECK!!!! WORST customer service I've ever experienced. At one point one of the loan officers had the audacity to get up and go into the other loan officers space to shoot the sh*t. Will NEVER go back to that location again. I really hope they get shut down and they all lose their jobs. Might be a good idea to not hire a bunch of incompetent assholes to run your establishment Bank of America, ESPECIALLY in Newport Beach.
June 2019 by Rula M.
Artemisa is by far the best bank manager I have ever dealt with. Very professional, knowledgeable and helpful. She goes out of her way to resolve any issue and makes it a great banking experience each and every time. It's an excellent branch and all the employees are courteous. Thank you Artemisa for everything you did and still do for our family and business banking needs!
October 2018 by Michelle Broshar
I waited 10 minutes while an incompetent teller gave a customer wrong oversees currency and amount meant for another customer. Perhaps that error would not have happened had that teller paid attention and stop asking customer so many questions. Way overboard with interactions. Let it flow, stop forcing. Even after verifying identity with a CDL. So while I waited for this huge mistake to be corrected (thanks to customer catching it) I asked the manager if someone else could help me, I was on a lunch break. All she said was that â€œwe will be with you in a momentâ€. Finally 5 minutes later Christina came out. She never said hello, I handed her a check and all she said was â€œso you want to cash thisâ€? Mind you I am a 50 yr old blond women. I said no that’s not me on the check, the name was CLEARLY an Asian name first and last. Then it appeared she missed a digit on deposit slip, and honestly I was weary at this point. I asked her if she could double check it with what I provided, she never looked up she just tossed it into a box to her left and said â€œI didâ€. Then she quickly followed up with â€œhave a nice dayâ€. I will NEVER return to this branch, as well.
September 2018 by Michael Meshkin
They have one teller and very inefficient and rude. I went there because its close to me. I was waiting for 20 minutes for the teller to do one transaction before me. Finally i walked out. I would never go there again.
September 2018 by Lindsey H.
They only have one teller. Very inefficient and unprofessional. I waited more than 20minutes for one transaction before me and it was still not done. I finally walked out. I will never go there again.
August 2018 by Elizabeth V.
Bank of America again gives a client of mine false information about my business and my business activity. A call came into one of my bank accounts that a transaction is fraud. Bank of America tried to get the client to go along with the claim. The client well knows my finance manager and told the bank there is no scam. Something has to be done about this bank's procedures. I so far have lost 75,000 due to the scare tactic. I am still waiting if I will recover the business money and client. If I do lose this client I may have no option but to bring a claim in court for Bank of America behavior. Even after my bank said there is no fraud Bank of America continued. I will have to file another complaint on Bank of America. Please stop Bank of America.
April 2018 by jiajia wei
Awesome stuff...very good job.
March 2017 by Laura N.
This is probably one of my absolute LEAST favorite banking establishments I have ever had to unfortunately frequent. They are the absolute slowest in handling transactions and have HORRIFIC customer service. Unfortunately, our business banks with Bank of America and although or business account relationship executives are the ONLY thing keeping us here and out of convenience of location and our multiple million dollar loans. If it weren't for all of that and not as complication I'd take our business elsewhere but TRUST me when I say we are currently shopping other options because EVERY SINGLE TIME I come in with a SIMPLE deposit. I'm not even taking money, I'm depositing money every time, there is an issue with or accounts. I'm about at my wits end with this god awful branch! Save yourself the headache and BS and bank with ANYBODY BUT BANK OF AMERICA. SMDH.
July 2016 by Ashkon Babaee
Amazing experience! The staff is truly world class, from artimisa, Doris, and Shawn. They are amazing they make me feel like family and go the extra mile to help achieve my goals. I am in and out very quick, and they are very helpful to go the extra mile. Thank you Bank of America for everything!
October 2015 by Johnny Michael
I love you and your family