-
August 2023 by Brandon
Friendly staff always willing to help. Alterations are not free but very reasonable considering they do it with matching threads.
-
December 2022 by Jay
Absolute worst customer service I have ever experienced both at any AG Jeans store or any store at Fashion Island. I was unable to reach anyone on the phone and then when someone did answer, they immediately hung up. Ridiculous.
-
June 2022 by Toni K.
That store has the WORST customer service. I don't know what happened to the people working there, but I've never felt so ignored and talked to in such a cold manner. The only reason I went there is because I LOVE those AG Jeans and they were on sale. These jeans are truly the best! First time I went and got a pair of jeans, I was treated as if I were invisible. I didn't make a big deal of it; I was just happy to get my jeans. The second time, the service from the two saleswomen was totally unfriendly. I asked one of them if my jeans have been altered, and without looking at me she replied "If we didn't give you a call then they're not." I asked her if she could still check, and so she did, and sure enough she came back with the jeans!!!! She handed them to be without any word, as in the form of a little apology, or even a smile!!I I left frustrated!! If I could give less than 1 Star to this store, I would!!!
-
April 2022 by Thomas Hack
Drove from Dana point to buy jeans tgat I seen on lineThe store at Fashion Island 04/19/2022 at 6 20 pm I walk in girl with dark hair at counter doesn’t even say hi instead looks at me like I am a alienThe other associate ask are you looking for something but still with a your bothering me while I’m stocking shelf toneUnbelievable rude customer serviceAttention corporatePlease do something this is very bad for customers please contact me ASAP
-
December 2020 by Aaron G.
Love the store, freaking love the jeans. If you go there ask for Taz! She is super friendly, helpful and really cool!
-
November 2020 by Matthew Matsuda
Professional attitudes and they are very welcoming. Was pleasantly surprised how patient they were with me while I tried on several pairs. My chino pants were tailored perfectly (and very quickly too!) and you cannot beat the quality of their products, definitely coming back soon!
-
March 2020 by Therese D.
Yes they're a little pricey. But the young man that helped me was so well informed at this store, that it made my trip well worthwhile. Husband loves these jeans. Husband used to own a jeans factory so he really knows a quality product when he sees and feels the fabric. The man that helped me knew exactly what I was looking for. Husband was thrilled with the jeans I brought home for him.
-
February 2020 by Natasha N.
Most comfortable jeans ever. Austin was very helpful, ask for him when you're here for some extra help! We will definitely be back for more jeans! Thank you
-
February 2020 by Alejandro Lobos Kunstmann
It's expensive AF but of course they make you feel like a king. The products are also flawless, impeccably presented and fit best I guess on anyone's body. Buying from them is more of an investment than just spending in clothing.
-
January 2020 by Laura LaPiana
Love the clothes. Staff was helpful and pleasant
-
September 2019 by carol lee
Love this store. My family loves their jeans, even have kids sizes and treat even their youngest clients/fans with amazing grace and care.
-
August 2019 by Karen L.
Today we were shopping at Fashion Island. My mom and sister ended up getting jeans here. They have a fantastic selection! The store is neat and clean and the staff is so knowledgeable and friendly. What makes this store outstanding is the level of customer service. All customers are greeted with a warm welcome and asked if they would like some water. I love the boxed water that they serve. They are clearly doing their part for the environment! I think that many stores can take a lesson from the two wonderful employees that helped us today. We felt so taken care of! Thank you for your amazing customer service and high quality products!
-
August 2019 by David Ramirez
Mass production in Los Angeles..tough price and just wait for holidays your friend can have them for 5$ to 10$ if he works there...outrages business...good luck Mr ku
-
March 2019 by Rebecca F.
Salesman very helpful with sizing, but did not check on in dressing room had to go out on floor to seek out. I made 3 purchases asked for a discount, new to store, new customer he said nothing available but took my email for promotions coming up (not sure if that went in I have not received a confirmation) bottom line other female sales was giving her guest next to me a discount I asked her how I could get she told me then told salesman he did not know how to activate. It was a substantial savings appreciate her, him not so much!
-
February 2019 by Edgar Walton
Variety of jeans selection$!$
