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November 2023 by Rory B.
great place to shop, to get anything you might need for your projects;otherwise, their is 'ganahl'...
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October 2023 by Davina C
Marty was very helpful and answered all the questions I had about several projects including PVC pipe, which blade to use for cutting tile, and which drill bit to use for wood and plastic. Amy provided excellent customer service, checkout is quick. Even though it's further from Home Depot and Lowes, I will be returning in the near future. 10/10, highly recommend.
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October 2023 by Dallas M
A great assortment of items near home. The staff are always very friendly and helpful.
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October 2023 by Brent Samson
Was greeted at the door. Raymond was super helpful in finding the exact pieces I needed for my project.
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October 2023 by Jana D.
I typically like going to Ace Hardware, as people are friendly, they have staff to help find items, and I like to support the smaller businesses. I was incredibly disappointed when I went to Ace in the Westcliff Center to return an item for the 2nd time, as it broke within a few weeks. The item costs just under $50. When a I tried to exchange the 2nd time, with my receipt showing date purchased, the gal at the register called management for assistance. The man who responded (silver hair and beard) said "No. You can't return this item, when you already returned it one time. You can't just buy things and keep exchanging them when they break. You need to contact the manufacturer directly". (?) And he didn't come to the register to speak with me about it. He was saying this loudly from about 25' away, in a really rude voice. So I left the store with the damaged item, after telling the manager I didn't think their "policy" was particularly great customer service. And I've never had any issues with Ace, as I've been shopping there for years as a loyal customer. And I have also worked in retail, and stores typically return damaged items to the supplier, and don't ask the customer to do so. I went to another Ace location, and they were happy to exchange the item for me. Even though it was a 2nd return. No issue. They apologized for the experience at the Westcliff location. I guess I'll just shop at this other Ace location going forward, or go to Home Depot or Lowe's, as they would have surely let me exchange the item for a new one.
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September 2023 by Si B.
Limited selection compared to Lowe & Home Depot. Pricing is higher than other hardware store. Although they do have great customer service. They were unable to price match Home Depot & Lowe pricing. Unless I urgently need a hardware or tool I wouldn't have gone here l.
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September 2023 by Danielle Hobeika
I always go to Ace Hardware to get new keys made. Their staff is very helpful. My last visit I was helped by Curtis, who went over and above expectations to greet customers and provide assistance.
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September 2023 by Kristin C.
This is the best hardware store! I'm new to CA so I'm here a lot to set up the new house. Staff is friendly, helpful and never need to wait for help. Best part is the knowledge base every employee has. Need light bulbs and just grab the first ones you see and hope for the best - nope just ask them. They will quickly and efficiently (my adhd mind will not hang on for a scientific explanation) explain which ones to get for which rooms. Want information on any Yeti product they know it! Grills yup they have the guru's here for that. Wait at the checkout can be a little long (no more 5-7 minutes) but it's because they are so good which makes it a hot spot for the community. So just go and never waste time in a big box store again.
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August 2023 by The Life Of Missanaaviles
My first experience here was so great, Alan took the time to help me find exactly what I needed and Doug took care of me by letting me of the rewards program that could earn me rewards and help me with discounts for future purchases. Overall the customer service experience that I received from both employees was so genuine.
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August 2023 by 543 Yld
Went in to find duct tape, the greeter met me at the door, pointed me to the duct tape. In and out in 5 minutes. Great service and fast!
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August 2023 by Jodie P.
I need help with selecting a battery. Carlos was extremely helpful. He took time to explain my options and gave me great service. He was personable and professional. Thank you Carlos
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August 2023 by Jon Shields
This Ace hardware is large with a good assortment of parts and supplies.People are friendly and helpful.Been here a few times alway clean and organized.
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August 2023 by DJ Savage
Great store! Kind people helpful and knowledgeable!
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July 2023 by James Shannon
Support your local hardware store. I've enjoyed the small town feel of Ace for 40 years -- in Mammoth Lakes and Big Bear Lake -- and now I am happy to see there's one in Newport. Top notch service. Plenty of goods. And yes they still even have plenty of hardware, unlike some larger "hardware" stores I know of.
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July 2023 by Dan Lebo
They usually have a good selection of many things except everything is very pricey... Home Depot will probably be cheaper..,
