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November 2024 by Philipp R.
I contracted them for a PPI for my 2010 Range Rover. They missed to detect a major electrical defect including error codes (despite reporting in the PPI that there were 'no relevant current codes)'. This oversight cost me $3,300 in repairs since I bought the car relying on Sterling's PPI. In addition to the error codes they omited to check or report, the issue was also hard to miss since it drained the battery within 20 minutes, which makes me wonder what they even did for the PPI. The reason the business claims they don't know me is because the previous owner dropped off the vehicle so they put him on the invoice, but I paid (see attached screenshot of invoice they sent to me) - another shady way of operating. In addition, as you can see in the attached screenshot, they misreported the milage of the car (real milage is 127k) which now created an issue in my carfax - negligence all around
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November 2024 by Kerry Booker
Sterlings Autosport is a great automotive shop and is cost efficient. I have used Sterlings Autosport for years!
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September 2024 by Bob Brown
Angelo is the best, unfortunately the new ownership is clueless. Simple oil change, always told 1-2 hours. Bring in at your convenience. Today brought the Maserati in, told 2 hours. No problem, will walk and eat lunch…4 1/2 hours later have to call, they have not even started. Told them don’t worry, am not happy, very disrespectful of my time. Say what you mean, mean what you say, and stand behind it I told them. Typicaly self serving who cares answer, “we ran into problems on other jobs”. Not my problem…seriously…and the garage is empty! It’s 1 minute to drop an oil pan and unscrew the nut to drain the oil…that hadn’t even been done after that time…much less the waiting 15 minutes for the oil to properly drain on my car, then a whooping 10 minutes off and on to put a nut with washer back in, and set a can of oil to drain every minute for another 8. But they want me to stay around another 2 hours. I would have gladly dropped it off, paid for an Uber to get back to work, and another back if I knew in advance a simple oil change took 7 hours!?not a customer anymore.
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September 2024 by Aron Medeiros
I took my car in and they diagnosed it same day and then ordered the part and was fixed the next. I was able to take it home overnight. Sharon the shop supervisor was absolutely wonderful and super helpful. I also met the new owner Raul, who is super knowledgeable and has past shop experience a great change from the previous owners.
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August 2024 by Bill Wegeng
After our recent B service on our 2021 350 GLE with 19,000 miles at Temecula Mercedes we were very frustrated. Talk about poor service. They told us we needed new brake pads and new rear tires. The brake pad recommendation came 90 minutes before they closed and the pricing was outrageous. Needless to say we got our car and got out of there. Luckily I discussed this situation with my neighbor down the street and he said do not go anywhere but a place called Sterling Autosport in Temecula and talk to Tony. I trusted him and gave them a call. It was simply life changing. They got me in the next day and the brake pads were replaced since the sensor was now going off confirming 350 GLE's eat brake pads. They are the most trustworthy, reliable, fair and affordable. They WILL NOT upsell you. They are that honest. You will also communicate with Sharon who is also amazing. It is so crazy that this level of service and honesty exists that it honestly felt like we were getting punked and could not possibly go this well. Its true, so if you need Mercedes or any European car fixed please call Tony and Sharon and your worries will disappear.
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July 2024 by Linda Bryson
Great and honest service
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April 2024 by Constance Harrison
The service is great! and Sharon is the best love her
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March 2024 by Pamela P.
I had taken my VW in to be looked at for what we thought was a possible manifold issue. The gentleman, Mr. Toni, called me a short time later to let me know that it was in fact not what we thought. He stated that though they could fix it, I would be better off finding a more specific shop that specializes in that certain type of repair. Not that they couldn't fix it, but just that their rates would be much higher and that he didn't feel right doing the work knowing the other shop could offer a better price. I really appreciated his honesty and genuine care for making sure I knew all this information. He was also very sweet to my little boy who is always in awe and curious about such places as auto shops and meeting new people. If I ever need any other issues looked at, I know this will be my go to from now on. Thank you, Toni and team.
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February 2024 by Gary M.
Had our 2013 Volvo XC 60 towed to this location after breaking down - required engine replacement. We were referred to this location by another auto repair shop who is not affiliated in any way (due to the make of vehicle we have). Tony and crew replaced the engine in both the estimated timeframe and price amount we were quoted. The car runs perfectly and no issues thus far, and we are grateful for the referral from the other business. I highly recommend this business for all auto repair needs.
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January 2024 by Solomon F.
Poor customer service. Dropped my car off for an oil change at 8 am on Friday morning, as soon as they open. The man said that he would call me when they finished. I never got a call. I called back about 4 pm. I was lied to and told that they called me and left a message about noon. On the way to the shop, I hit bad traffic and called to say that I was down the street but because of traffic I might be there at 5. Sharon made no effort to even pretend to care, just saying they close at 5 and no one would be there after 5:00; and that she "hoped to see me before 5". Made it to the shop about 5:02 and, of course, they were locked up. Now, due to their lack of communication and care, I'm without my car for the weekend. Thanks!
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November 2023 by Omar Flores
Great service
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November 2023 by Karen Willison
Great service and reasonable prices!
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November 2023 by Mary Lou La Bella
Wonderful service
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October 2023 by Heera D.
They did again, excellent customer service, honest and reliable. This is the 2nd time I brought my car here after getting a quote for breakpads from another auto shop. I paid half the cost of what I was originally quoted at the other auto shop. Tony is wonderful, he got me an appointment within a week time especially after I told Him it's my daughter's car and it's important that the break pad be replaced sooner rather than later. He understood the urgency, car was done the very same day , I appreciate this place and its honest people.
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October 2023 by Kenneth J.
Highly recommended. Knowledgeable, honest, fair and reasonably priced. Took my car to Sterling Autosport for servicing, based on a relative's referral. Mechanics did a great job. I especially appreciate that Sterling Autosport does not pressure its customers into getting and paying for additional services not needed. Experts you can trust.
