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September 2024 by Rebecca Witt
No way to get a hold of this location to find out if the correct window came in. It was suppose to be in over a week ago and they were going to call me. Already made a trip and arranged for a ride to find out it was not the correct window. Said they would call so now I guess I will have to drive over to Murrieta to see if it's in.
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September 2024 by John Foutris
Went there to get my windshield fixed. Very helpful and friendly staff. Fixed my windshield, in less than an hour. I can barely tell that a small rock had hit the windshield. So, if you have a problem with your windshield, I recommend trying Safelite. Thank you.
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August 2024 by Maloree Alymani
They were definitely top notch with my windshield replacement. I dropped off my vehicle early in the morning, and less than 2 hours later they said my car was done. Everyone was so friendly, and very communicative. I definitely recommend them if you’re dealing with a broken windshield, you won’t be disappointed. Thank you Safelite!
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August 2024 by Beatriz Chavez
I've had the worst experience dealing with safe life I had my windshield repaired about 8 months ago and now the rubber around the windshield is melting and I cannot get them to fix it. Not only that they ended up breaking the cover to my camera when they replaced the windshield and never told me I found out when I hit a bump and the cover came off. A very unhappy customer.
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August 2024 by Sue Munoz
Very timely and great job
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August 2024 by Aiden Sparks
Dude was cool and informative, but 940 dollars for a windshield replacement w no insurance claim is insane
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August 2024 by Cassandra G.
Gustavo did great on my Fiat 500c windshield. Great customer service, very fast, organized, calls in advanced, and assures trust.
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August 2024 by Kirk Douglas
Windshield replaced, which is not the issue. I have a follow up on a part that was to be ordered and have had no feedback. Attempted to call and speak with someone regarding the part. Was unable to speak with anyone and referred to go to web site. My question beyond my issue, is why have a phone number if you cannot speak with someone? Guess will have to drop by shop!
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August 2024 by Scott Forest
Really poor customer service unfortunately. They ordered the wrong windshield didn’t let me know after I Ubered back to my office and had to Uber back and didn’t apologize once. Terrible.
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July 2024 by Lindsey Van Liew
Dude just avoid this place. Do yourself a favor AVOID. Constant miscommunication. Poor customer service. GO SOMEPLACE ELSE
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July 2024 by Renee M
Great service, had a rock repair done and back on the road in little over 30 minutes. Repair look good. Thank you Safelite..
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July 2024 by Cole Whitcher
This place has horrible customer service and communication. I schedule for somebody to come by and take off work. At the end of the day nobody calls or shows up, after 40 minutes on hold I find out that my appointment was cancelled and they are sorry for the inconvenience and I can reschedule again. A simple heads up or any communication would have been appreciated. Save your time and money and use a different company or location.
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July 2024 by J.Michael Smith
First the guy that came out said the glass was wrong. He was a decent guy and mistakes happen.... So then I have to take it to their shop to have it done and the guy behind the counter is virtually brain dead. Can't even be bothered to sit up straight and answer a question. Really guys? Is Mario the face you want the public to see? I find it hard to recommend this place based on his behavior alone. The fact that he feels okay acting like that implies that the entire place is pretty lackadaisical.
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July 2024 by Michael Clark
Tech did a good job accidentally broke a part on my vehicle. He was very professional the problem started with management trying to get reimbursed
for what I had to pay the dealership for repairs. The tech even put on the receipt that he was at fault. I have sent the receipt from the dealership and five or six emails to customer care and the shop in Murrieta it has been over a month and no one has told me when and how I will be reimbursed. Customer Care keep saying we're going to escalate your complaint now they don't even answer the emails. This has been the worst customer service I have ever received.
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June 2024 by Tiffany Hannah
This has been the worst experience ever and feel like they did a classic “bait ‘n switch” job on me to obtain a substantial insurance claim payment, even when they MUST have known upfront that they couldn’t complete the work. As an executive in an international company that focuses on customer service, I am hyper-aware of what a good customer experience is, and this was NOT IT. This situation left me feeling as if this company has no moral compass and is truly just out to make a quick dollar, not considering what’s in the best interest of the customer. On top of that, I honestly feel lied to and intend to share my experience with everyone I can.
To provide a recap of this debacle for clarity: I contacted them at the end of March to replace a windshield on a brand-new vehicle (only 3 months old) and due to the complexity of the car and the sheer price to replace, this was submitted through my insurance. I was able to get OEM glass because again, the car was so new that non-OEM glass wasn’t even available. Safelite initially set an appointment and then cancelled since they didn’t have the glass available to them and had to order the glass directly from Mercedes. THIS SHOULD HVE BEEN THE FIRST SIGN that they may run into issues recalibrating…but no, they said nothing and made the appointment to replace the glass and recalibrate the safety systems.
I took my car in on this past Saturday and after they ALREADY REPLACED THE WINDSHIELD, they called to tell me that the car was too new and that they couldn’t access the software to recalibrate the systems. As a result, they said I would have to take the car to the Mercedes dealership and have them recalibrate the windshield, adding that it “shouldn’t cost me more money”. So not only did they not complete the work, but I also still had to pay them the $500 deductible on top of the payment they will be getting from my insurance company.
I am 99.89% sure they did this to get the over $2,000 payment from my insurance company (+my $500) even though they KNEW that they could not recalibrate the windshield and had they told me that (being honest) upfront, knew that I would not have had them replace my windshield. Why would I?????
So yes, I wholeheartedly believe they kept the fact that they were unable to recalibrate the windshield from me, were completely unethical in accepting my vehicle knowing they couldn’t complete the service quoted and caused me additional inconvenience and out-of-pocket expense to make yet another appointment with Mercedes, take a day off work and pay Mercedes out-of-pocket to recalibrate the windshield.
Luckily, my insurance will reimburse me the cost I just paid Mercedes today BUT how much of my time and sanity has been completely wasted dealing with such a horrible company as Safelite. In speaking with both my insurance company and Mercedes, they BOTH said, “WHY would they replace the windshield if they knew they couldn’t recalibrate it?!?!”. Well, that’s the million-dollar question!!! And the “we didn’t know we couldn’t” is complete and utter nonsense. If you had to order a windshield from Mercedes because they car (make and model) were so new, this should have been the first of many indicators that you should have confirmed your ability to recalibrate. But seeing that honesty and transparency is not in their business model, I unfortunately have fallen prey to their deceptive business practices.
As an added gut-punch, the manager gave me his card in the event I needed assistance after expressing my extreme disappointment that day. I emailed him on Saturday (same day as service) that the receipt indicated it was non-OEM glass and requested some documentation that it was in fact OEM glass. Here it is 4 days later and STILL NO RESPONSE. I don’t know how much more insulting this experience can get!
Shame on you Safelite.
0/24 - @Safelite - if you actually monitored your "contact us"
