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July 2024 by M M
It’s absolutely impossible to get ahold of anyone here. I had scheduled an appointment to speak with a wealth management consultant on the JP Morgan side of things, because I currently bank with US Bank who just cut my Money Market account rate from 4.5% down to 1.9% for no reason (however, new customers still get 4.5% rate). Spoke to Vincent, who was very cool and set me up an appointment but advised me that he would be going on vacation and someone else would pick up the appointment. I had an early morning procedure scheduled that day, and my doctor called me to tell me he had to push it later in the day, so I tried to get ahold of someone for 4 days, including the number of the person handling my appointment, who was ALSO out on vacation till the day of my appointment. I left several messages, called the bank manager (Katina) directly to which every single time it said “We’re busy helping other customers, call back later or call the 800-number” and then hung up on me. Appointment wasn’t showing up online. Called the 800 number, couldn’t find my appointment. Finally got ahold of someone named “Chris” at a (310) number who found my appointment and rescheduled me for the next week.
Fast forward to the week of my new appointment. I’ve called several days in a row trying to get ahold of someone to ask what all paperwork I should bring, and whether or not they can add my fiancé to all the investments without her being present because she works hours that conflict with the branch hours. No answer. No return call.
I’ll take my $600,000 elsewhere.
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March 2024 by BILL BARBER CONSTRUCTION INC.
Great bank. Friendly cashiers and helpful staff. Parking is def tight.
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February 2024 by EZZADDIN ALAZZAWI
Bad place ever especially someone named Eva she’s very disrespectful. I don’t recommend anyone to go to the branch. You gonna find stupid people ever in your life
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February 2024 by Mark M.
I've been a Chase customer for over 25 years and I'm finally done with them. I walked into the Murrieta branch today (at a little before 2pm) to open a Business Checking Account. I was checked in by a teller and told to wait for the person they assigned me. 20 minutes goes by and then my name was called. I was promptly told "Its time for me to go to lunch, so you will have to come back around 3pm". At about 3:10pm, I once again check in with the front desk and was assigned to the same customer service rep. About 10 minutes goes by and he comes over and says "I have other customers I have to help, so we will have to reschedule you. This branch deserves ZERO stars......
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January 2024 by Tonya P.
Great service, friendly staff, extremely easy to open a new account and make a deposit. No issues.
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January 2024 by Joseph Khoury
I was going to give one star because of Lisa's disrespectful and unprofessional behavior towards me but luckily Michelle changed my mind what a sweet thoughtful considerate and professional teller. People like her still are out there and the reason why I still have hope in humanity.
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November 2023 by Suzy Northstar
I want to thank Vincent and everyone at this chase branch for helping my elderly father out. My father had recently had a bad experience at another local bank and was hesitant to open an account elsewhere. Vincent was so patient with him and helped him find the right products for him. Thank you again. A+
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July 2023 by David Lee
I’ve been Banking with one company for the last 30 years, and we decided to open new accounts with Chase at Murrieta Branch. We are very satisfied with their service, and I think this branch definitely deserves better ratings. The Branch associates are very friendly and professional, and special thanks to Vincent (PCB), who helped us with our new personal accounts and my LLC account!
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July 2023 by Frank Mendez
Everyone is friendly here.
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February 2023 by Sam P.
8 months now. 40,000K wire transfer fraud out of our account. Chase simply doesn't care.
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January 2023 by MJ O.
I am a manager and I frequently come to this location to use their kiosk - today I get there about 1140 and there was 1 customer ahead of me using the kiosk. While I was waiting my turn, I was looking around and seen 1 teller at the teller desk and I also noticed that their was no line. Please keep in mind, the teller seen me and looked back at her computer, did not even acknowledge me, ( I figured she was busy) for a second, I thought I could just walk up to the teller for faster service, however; I choose to wait for the kiosk since the teller looked deep in thought at her computer screen. It was now my turn, I walked up to the kiosk and inserted my card, I then hear WELCOME TO CHASE HOW CAN I HELP YOU TODAY!!! I looked at the teller and she was all smiles, but looking past me, I look behind me and an older white lady was walking in and about to get in line behind me to use the kiosk. I looked at the teller and just said WOW!!!!!!! I continued with my transaction and was thinking to myself, "Why was I not greeted and asked for help?" Since I was the only Hispanic customer in line, I definitely felt discriminated upon and will not be coming back. This definitely needs to be looked into by upper management.
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October 2022 by Mystery F.
Went to ATM. Trash everywhere! Spider webs and dirt on ATMs and biulding. The places looks ghetto. Obviously no pride on part of the manager there. If I was the manager I would go out and pick up trash and at the very least, wipe down the windows and ATMs.Have complaints been made to the property owner about the trash in the complex? Shopping carts full of trash......
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July 2022 by Katie Clifford
Vincent literally made it an incredible experience. He was down to earth, personable, very willing to explain anything and everything. This was the first time I’ve ever enjoyed being at a bank! Thank you so much Vincent!He was the literal difference between going to a random bank & being a random customer, and feeling seen. He was answered all of our questions, and even helped let us know of things we could do for a better financial future. Then thirty minutes later he called to give me an answer that typically would take a few days to have, but he found out and wanted me to know.Yes I realize this all sounds like things that SHOULD happen at a bank appointment, but typically it doesn’t. Or if it does, it comes with feeing transaction.This visit, was surprisingly enjoyable AND informational. By far the best & healthiest bank visit I’ve ever had, and Vincent R is to thank for that.
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July 2022 by Theo G
I just went to the drive up atm about 15 minutes ago and as I was leaving an elderly female bank employee with thick black glasses was walking in the middle of the driveway towards me. Whoever is in charge of this lady please make sure she does not commit this reckless act again because had I not seen her in time, she would’ve lost her life today.
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June 2022 by Kyle D
I tried calling this location to make an appointment to speak with a banker for 3 straight days and the machine said they were busy and to call back. The third day I called after hours and left a message and they never responded.You can not speak to a banker without an appointment here and they seem to make you go in and stand in line just to make that appointment and then come back another day.My time is more valuable to me than that and there are alot of options to bank with.
