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October 2023 by Rebecca Chmielewski
Would give zero stars if possible. I bought two pairs of shoes here in August. The one pair for work is good. The other pair had to be ordered from a different location. They promised they would arrive in less than a month as I needed them for a trip in mid September. They did not arrive in time. Over a month and a half I had waited for these shoes. So I went to return them when they finally arrived and the owner was not there. The worker there was extremely rude. Stated he can’t do returns and that I should have called before driving down. Terrible business that makes promises that they can’t deliver. They should not be rude to customers when they have failed to deliver on basic customer services.
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June 2023 by Manish Lara
The shop keeper is the rudest most indecent person I have met. He shouted at us for no reason at all. He should be reported to the authorities
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June 2023 by Yash Lara
Terrible service. The person at the counter was extremely rude and racist. Horrible service. Would highly discourage visiting this store
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June 2023 by Darío D.
While I had great expectations about this place, I went totally disappointed; specially about their way to handle customer complains. I have one foot bigger than the other one (by one size), though the width is inverted (smaller foot is wider). This is a super-important piece of information that I wish I had from the very beginning, and it matches my experience very well. Sadly, this place did not mention anything about that and sold me 3 pairs that do not feel right (total was close to 500 USD).When I asked about a credit note, given the situation, they got all offended; and just talked about their credentials, saying that whoever took those measurements is not as qualified as them, etc. At this point the guy was pretty upset so it was not possible to reason with him, so I got angry as well and hung up the call. I have just lived for about 1.5 years on the Bay Area, but I can certify this has been the worst buying experience so far. Not only I lost my money (all other stores gave me credit after returning shoes); but I even got yelled at by them!Putting aside the technical aspect (they did not solve my problem), and the money problem (they made me waste ~ 500 USD), the main issue I see with this place is their attitude. Truly great skill usually comes together with humbleness, and the later is something they lack entirely; to the point they do not seem to listen properly to their customers. Go figure ...
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March 2023 by Judy K.
Four months ago I was promised two pairs of shoes. I have heard nothing from Christopher or anyone else.
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October 2022 by Dave Zempel
Excellent shoe store. The people here actually know how to fit you and care.
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September 2022 by Mark J
Fantastic Service. Was able to get my diabetic shoes with a build up and they helped me with all my Medicare paperwork so I did not have to do any myself.
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June 2022 by Anastasia Grunina
I ordered a pair of shoes from Walk Rite in Mountain View. Customer service was absolutely terrible! I was mistreated by an employee, who yelled at me over the phone saying he would rather give me a refund than have to deal with me… I ordered this pair of shoes in April, and I was told I would get a call when the shoes arrived in store. My money ($180.00) was of course, charged immediately but my shoes wouldn’t come! I kept calling to get updates and they would never respond. I have a broken foot and the employee yelled at me over the phone when I called a month and several weeks later, screaming to stop bothering him and drive ALL the way to San Jose (when I clearly couldn’t due to my injury). Please, take my word and DO NOT buy from Walk Rite, the customers are terribly mistreated!!!
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May 2022 by Gregory Hahn
The gentleman who helped me was very knowledgeable and took the time to explain why I needed what I needed.
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April 2022 by Ali Z.
Crooks do not even try to go there. Had to take them to court to get my money back. Google "abc news report walk rite" and you will get the picture.
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March 2022 by Hairy L.
They've moved to 805-C East El Camino Real in MOUNTAIN VIEW. My nav system kept taking me to Sunnyvale. Chris knows the business and is a no nonsense guy. He told me what to bring and what to expect with my order. I'm looking forward for his call to pick up my order.
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March 2022 by Richard Muller
I have sleep apnea and driving long distances is dangerous for me. They came to my home, made a foot impression and came back a few weeks later with velcro fastened shoes and an insert that after a one week break in has made my walking experience a pleasure again. I would rate my service as 10 out of ten. They were polite, knowledgeable and I received a pair of shoes that help me walk my dogs more often and do that with much less pain in my knees and hips due to a shoe that is very supportive. I would do business with "Walk rite for life" if I needed special shoes. You will not be disappointed!
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February 2022 by Dick H.
The Grant Road location is permanently relocated to 805-C East El Camino Real, Mountain View, CA 94040. Christopher was very helpful, addressing each of my needs and giving me tips on how to navigate Medicare and FSA reimbursement. Selection was great and he even told me of the drawbacks to one of the shoes I liked the look of to prevent any disappointment in actual use.
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February 2022 by Alison D.
I have been working with this family since I was about 15 - so almost 20 years now - and they have changed my life. They got me the shoes I need for my very very narrow feet, got me set up with custom inserts that have saved my back from Issues and I just think they're nice people who know their stuff. Britton at the Gilroy shop is my favorite. He's so nice and understanding and knows so much. I will be a customer for life. I've never had a bad experience and recommend them to everyone
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February 2022 by Albert T.
If I can give a less than zero rating, I will give it to this establishment especially if the person who had been very rude to me is still working there. I ordered diabetic shoes in July 2021 in their San Jose store. I was called to go back to the store to order from their catalog in November because the model I ordered was discontinued. (Why 4 months later for the info?). I was told at the Mountain View store that it will be ordered in the US and will only take 2-3 weeks. When I was called to get my shoes, the rude person attended to me. I was shown black shoes with Velcro " because my choice was not available " and no records that I came back to look at their catalogs. The previous person asked me to go back and choose what I wanted and I understood that they will not just unilaterally make a decision on what to get me. So we looked at the same catalog and I ordered the same one I chose in November. In early December, the guy in Mountain View told me he ordered it from China and I thought it was from the US. Now it's February '22 and my order is still not here, when I called to cancel, the rude person at Mountain View was talking over me and keep yelling and saying "I don't care. I don't care. I don't want to listen to your complaints . You are not our customer anymore since you canceled your order ". I had called both stores and canceled but they seldom return the calls or inform you what is going on. Don't patronize this store. It seems no computerized system, effective communication and management to me. When you call them and they answer the phone, it seems they are always in a hurry to end the call. That should have been a warning to me and whoever reads this and get this feeling when you call them. This is a sign they don't have time for their customers.