December 2021 by Mitchell Nakagawa
So is this still haunted? If you didn't know, this used to be a famous Toys R Us location that was haunted! It was featured on the That's Incredible TV show back in the 80s!
November 2021 by Mark HK
For Quality sporting and outdoor gear, look no further than REI. I went shopping for a new pair of running shoes and settled on the Hokas. Of course that quality comes at a price, but when you have a 20% off grand opening coupon then you can still purchase a quality item at a reasonable price. If you're not a member, sign up and you'll get a discount coupon too.
November 2021 by Raven Chang
Love this new location! Much larger than MTV location, bright and spacious with even more variety! Grand opening on 10/29- 10/31.
November 2021 by chen yan
Shout out to Abigail and Rob from the biking team. They are so patient to share their professional knowledge to find a suitable bike for me. The whole new store is a very good in person shopping experience. Definitely worthwhile to check it out and grab some outdoor sports gears.
November 2021 by Kari Phillips
After having limited assistance at the Saratoga REI, my wife and I decided to try our luck at the Sunnyvale store. It was one of the best decisions we have ever made in terms of customer service. My wife has always had an extremely difficult time fitting shoes to her feet. Upon arriving at the Sunnyvale store, Andy, our customer service specialist, made us feel very at home. He was a very attentive; courteous; and knowledgeable professional who took very good care of us. Within a matter of 20 minutes, my wife and I both walked out of the store with Hiking boots and shoes which fit us perfectly. The entire staff at this REI location was freaking awesome! We will definitely be returning to this location for all of our outdoor needs.
November 2021 by Mengchen Yu
The shop is basically a normal REI, nice selection of goods. What sets this location apart is special sense of humor from attendants.In a recent visit, after looking up my profile, the attendant asked if that's my name on the account, after confirmative response, he asked "Really?" and I confirmed again that it really was my name.One item from that trip did not fit, and I brought it back next day. A different attendant double checked whether I had "wore it and go places". I said no, then she went the length to provide examples like "did you wear it and walk around?", and "did you eat while wearing it?". She seemed satisfied after I promised I only put it on for try out, and took it off immediately, without going anywhere, and away from any kind of food.As a long time REI member, I have never encountered this way of communication at any other locations. I wonder if this is a new customer service standard rolling out?
October 2021 by Albert W.
After personally experiencing REI's wonderful return policy and friendly staff at their San Jose (400 El Paseo de Saratoga) and Berkeley locations, I must admit that price matching isn't everything. Getting gear that works great is much more important than getting the absolute best price.
October 2021 by Mike Mu
I love REI. I haven’t been back to this particular location in a few years because I moved to LA.I came in to return something. Stood in regular line, because that’s how it’s done in Saratoga REI which I frequent more. Got near the front and see that they have a separate one for returns. So I got out of line to get in returns, as I saw someone was helping someone out there too ( but apparently for rental returns?). So he tells me I got to go back in line, as they have one line for everything.Now I have to go back in line behind 4 parties… so I’m docking a star for that. Return went back fine. The guy was less than nice, which is unusual for REI. Surprised actually. My return was a new in box item I just bought two of online from REI. (my mistake).As I’m browsing literally nobody asked if I needed any help. Again, very unusual.So I left a bit earlier rather than browsing because my experience in literally all other REI stores was top notch. Not this one.On a side note, police where there. Seems there may have been a disturbance with someone in store. That may be the reason why things seem off today.Still docking another star.Also I found out this REI is moving to Sunnyvale. Grand opening October 29th. Here’s hoping they get back to the same level of customer service we have all come to expect.
October 2021 by yilun yu
If you are looking to buy your first pair of climbing shoes, buy here instead of Amazon.I am a complete noob to rock climbing. The first and only time I climbed, I rented a pair of shoes from the climbing gym. I was going to buy a pair of climbing shoes with the same size on Amazon, but good thing I came here instead because the team member at REI, Carlos, told me that I had not been wearing climbing shoes correctly. I was supposed to take my socks off when wearing these shoes so that they don't slip off! The shoes I rented the first time turned out to be 1.5 sizes too big! Carlos meticulously helped me try out 4 different sizes before we found the size that fit me. I say we, but really he was the one who knew what was a good fit for climbing shoes. What I thought was fitting would have been too loose for climbing shoes. Carlos could have just sold me the shoes that I thought was good enough, but he went above and beyond to help me find a new size that he knew would be a better fit for me.I cannot recommend this place enough. You are not just paying for a commodity, you are paying for a holistic learning experience with professional guidance.
October 2021 by Saurav Datta
I can't say enough good things about this location, or maybe its just REI culture.Yesterday I was looking at bikes. I have a back problem and the guy helping me,Robb, was patient enough to walk me through the cost of altering the bike. It was beyond 8 PM but he was still energetic, enthusiastic and very polite.Almost all the staff here, across departments, are polite and helpful. But there was something about Robb that you feel nice just talking to him.
August 2021 by Carson Herness
Great products and the associates are super helpful! I had questions about getting a bike, and someone helped me 1 on 1 for 15 minutes and was knowledgeable about my questions and concerns.
August 2021 by Andreas Wendel
Great bike shop team, very helpful.
July 2021 by Jesse Martinez
They have very nice items but the customer service wasn't the best. The cashier I had (Aaron) was very helpful and polite.
July 2021 by Matthew Milor
They always have exactly what I want. Incredible experience there every time.
July 2021 by Jose Salas
I went into the store to buy shoes. Since I am a bit on the heavier side, I want some that don't hurt the bottom of my feet when I use them all day. I was approached by a staff of REI name Francis and asked me if I need help. I stated that I did need help looking for a shoe similar to the altra tempo 2. he took it upon himself and found three shoes identical to the shoe that I had requested. I was not satisfied with the way they felt. Until he brought me two other pairs of shoes, and I found a shoe that was just as comfortable. He saw that I was still puzzled and ask to measure my feet. Found out that I had been getting the wrong size my whole life. I didn't buy anything that day because they didn't have the shoe size in stock. I love the customer service provided by that staff. I will be returning to this store and having Francis help with future purchases.