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June 2024 by Nadine Terman
There are some amazing individuals who work here. One of my kids damaged the back door of a car. When he took it in for an estimate, they kindly fixed it for free. They must have taken pity on a teenager going through finals/APs and decided to just help him out. So, they have my business for life. Not just for saving us money, but showing kindness exists in the world to a kid.
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May 2024 by Sunny Side
Dennis and Robert did Great job on my Honda Accord! Dennis went extra mile to fix my car body and did outstanding job. Really grateful that people like him that care about the customer and their car are still here???
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April 2024 by Joe Carter
Best body shop on the peninsula. They have repaired my cars a couple times and the work was done on time and to the agreed upon amount. The employees are extremely professional and nice. You do not feel like they are trying to upsell you on anything.
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April 2024 by Jael Mayo
I had an amazing experience here. I came in because the side of my car bumper was loose. Roberto and the rest of the staff was really nice and very helpful in giving us an estimate. However seeing that my car is very old (2008 Honda) he suggested I get the brackets zip tied to save some money. I waited in the waiting room for mere minutes before my car was ready. They were fast! And free of charge! Roberto genuinely cares about people and he definitely made my day! He did not try to upsell and was very straightforward. I will always come here for my car problems and always recommend their services! Thank you Roberto!
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March 2024 by Cydni Gordon
Wonderful experience at Car West Collision! They masterfully repaired my car and the service was fantastic. S/O to Josh! Appreciate y’all. Very pleased. The quick turn around made my day.
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March 2024 by Martin Reinders
Highly recommend this place! Great people and service!
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March 2024 by H C
Extremely pleased with their service. I recommend them to anyone in south pen and south bay. Thank you for the great and timely work.
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January 2024 by Bennett Wilburn
Snapped one of the screws for my rear license plate clean off, threaded part still in the car. Took it to the dealer first, they couldn't fix it and referred me here. Car West took a look, was able to drill & remove the remaining piece and replace the screws. Got lucky, apparently, could have been more involved. Car West didn't even charge me for this because it was so quick!
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December 2023 by Manny Noik
I hit a very tall curb while making a left turn in a narrow parking lot driveway, which left a scrape on the right corner of the front bumper and cracked the moulding under the bumper. Dennis Gilman looked it over and said that it would be a $2000+ repair if the bumper was removed/sanded/painted, moulding replaced and the automatic cruise control unit recalibrated. He suggested it might be possible to reattach/bond the moulding and touch up the bumper instead which his staff did in about 1 hour during a follow up visit. The team did a great job, and Dennis did not even charge me for the repair. Car West has a new customer for life.
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December 2023 by Gene Linetsky
By far the best experience, and not just among collision shops but any and all car services. Dennis, Robert, and their team are world class. Excellent quality, a few unexpected free extras, and the total bill came under the estimate. Thank you!!!
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November 2023 by Maren Pedersen
Excellent prompt and affordable service. My car is a 2007 and the first question was: " Do you want this serviceable or perfect". I appreciated the concern about saving money on an older car. They were even able to reuse some parts! This is a worker owned business as well. Highly recommend!
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November 2023 by Joan Wolkerstorfer
I got better customer service here than I imagined was possible! I showed up without an appointment and Dennis took a look under my car in the parking lot, talking with me about my concerns and observations. He told me that the most thorough repair would involve replacing the frame, but my car was totally safe without any work—already I was impressed and grateful. He said to bring it back the next week when they had some more space in their schedule and he’d see what he could do by the end of the day. When I brought it back, he did the work on the spot(!) and for a price so low I couldn’t believe he was serious at first. He accomplished exactly what I wanted, and if I ever need any more body work done on a car, I’m going right back to see him again. This is the kind of service that wins customers for *life*!Update: I went back for an opinion after having my fender bumped in a parking lot, and Dennis looked at it, assured me there was no functional damage, and told me it would be better to put some wax on the the extremely minor cosmetic issues periodically than to replace the whole bumper and then need to recalibrate the backup sensors. Then he got out some wax and showed me for free what could be done with that. The best!
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August 2023 by Chris Woz
Work was done on time. The quality of the work is perfection. This is my second time and I will be back if I have to. Very friendly and very professional.
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July 2023 by Natasha D Harrison
Absolutely amazing and kind people. They clearly know what they are doing and are super kind about it and won't rip you off. Shout out to Ray, he was great!
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July 2023 by Jane Shi
Robert did an excellent repair job. He handled everything efficiently and professionally. A very pleasant experience there.
