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January 2024 by Hina Kilioni
No ticketing system and they’ll just help random people they pick and choose. Been sitting here waiting. Current wait time: 45min and still waiting.Gave up and left because I pointed out that they were helping people before me and they apologized and continued on with the people who just arrived.
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December 2023 by Loren Graves
Understaffed, waited 30 minutes and there was only one guy working and 8 people in front of me. Staff your store.
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October 2023 by Sandy Scagliola Castro
Excellent service, Lindsay, the sales person, was very helpful and explained everything to me to me in a way a”I” could understand !
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September 2023 by Raymond Suen
The whole process took less than 15 minutes to complete the iPhone 15 pre order. Very friendly support. Advised me ways to save money with AARP. Gave clear information on what will happen next. There were no surprises. Highly recommend this store and Jorge who worked on my pre order. Happy and satisfied.
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August 2023 by Maria Zarzosa
Just ask for Zay. He has amazing customer service, super knowledgeable and professional. He has came to our rescue multiple times and has been able to successfully resolve any issues we've had. We will also remember you which is a huge plus.
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July 2023 by Sophia Michelucci
Thank you Zay, you are incredible and so kind. My mom, sister and I greatly appreciate you and the work, time and energy you put into helping us out. You have a very determined work ethic and you made the switch over to AT&T so easy and enjoyable.
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July 2023 by Kerry Obrien
Was A GREAT experience!!! Alexa was very helpful spent lots of time explaining my new phone. I was really impressed!!!
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July 2023 by Nancy Zhou
Lindsey was so awesome! She made sure my device was working properly and I am so thankful for her knowledge and expertise.
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July 2023 by Johnie Tomlin
Lindsay, the manager, went above and beyond the call of great customer service. She had great patience and a fantastic personality! I have an AT&T router/modem that I needed information on, and Lindsay had all the right answers and directives to give me to get that important information on the device. She was amazing!! Thanks, Lindsay!! You rock!
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July 2023 by Lori Hern
I can’t with this place. First, my husband and I arrive and all. I mean all of the sales associates were on their phones. They just greeted us and that’s it! I was like “ok that’s fine I guess they are either on their break or they are not busy.” My husband found the phone he wanted to purchase. He asked one of the sales associates to help him. The guy, Anthony, just wanted to sell him the more expensive phone. I understand they get commission but my husband had already made up his mind. Anthony proceeded to tell him the phone he wanted was out of stock without even checking in their system. We left, the service is horrible in their. I recommend you go somewhere they value a customer.
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June 2023 by Yasemin Salavatcioglu
Came in because I was having an issue with my sons watch and the staff (especially Alexa) was so helpful. I was seen right away and she pulled up all the information and helped me get an insurance claim sorted. Quick and easy process, friendly staff, I come here whenever I need ATT support. Thank you!
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May 2023 by Wobbles And Bean
Last month, I went in to the ATT store in Mountain View to make a claim on my pixel 6 whose screen died. I was told by the associate, Jorge, that there was a special promotion for pixel 7s and instead of making an insurance claim to repair my pixel 6, I could upgrade now and get $700 off the price to be returned as a rebate on my phone bill. He explicitly said pixel 7, NOT pixel 7 pro.As it turns out, Jorge lied about the promotion he had me upgrade my phone for, he sold me a different device than the one the deal was pushing and didn't tell me. The store has bounced me back and forth telling me twice now to come back later and talk to different people, but no one has yet to resolve this issue. I bought a very expensive phone under the impression that I would receive a $700 rebate, only to be told that, no, that promo doesn't exist and I will not see any money back at all.Obviously, had I been told the truth, I would never have done this deal. I'm done with ATT. I'm looking forward to getting off this phone plan and going with a different provider.
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March 2023 by Diana O'Halloran
The young lady was lovely and very helpful she was great! Didn’t enjoy seeing underwear from one of their reps. Please be more appropriate in a business setting.
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February 2023 by irene nogales
Anthony is very knowledgeable and his disposition to help and explain is out standing. Everyone in the shop, including the manager were very courteous andshowed themselves available and caring. That's the best AT&T shop I'ce been so far.
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February 2023 by Mukesh Gautam
Today i visited AT&T gallery Mountain-view i have been introduced by a very soft spoken and helpful lady name as Alexa, she was awesome in describing the phone plans n other services in very professional manner. Thanks for hospitality and prompt service.