Bank of America Financial Center

Most Recent Comments

• August 2023 by Everlast9
  Tight.
• February 2022 by steve shane
  This is the second time BofA has closed its doors to inside banking, Moorpark and the Simi Valley locations leaving us stranded, they blame it on Covid 19. BofA do not care about its customers
• February 2022 by Maggy G.
  Trash. Came in to get cash, the manager said no one could help me because she has no tellers. I told her i dont have my ATM card if she can help me herself. "Again i dont have any bodies here." Useless
• December 2021 by Daisy Gomez
  Bank of America is so trash first of all let’s start with my first issue of just this week my checking account is supposed to decline charges that overdraft if it isn’t a subscription. The account got over charged this week for a purchase from a store not subscription. The last time I set up this account with a team member they assured me many times that my account would not be over charged, but it did. Second issue with this bank this WEEK is I called to get information on my credit card they were useless to me, did not help whatsoever. They transferred my call to another department and it was a stupid machine for a very urgent matter. The machine proceeded to hang up on me after about 10 mins of being on the line. This isn’t the first time my call has been dropped on here. I called the bank again, they could not directly transfer me to someone who could help me with an urgent matter. How useless what kind of customer service is this when you have peoples money. Definitely will be closing at least my savings account with them because I know that’s how banks make money their customers, hit them where it hurts. Such bad customer service god do not recommend
• December 2021 by Dazed Wick
  First off horrible customer service I had to wait on the phone for so long this has happened multiple times, I don’t know why a place thats hold peoples money has such bad customer service they make it so difficult to talk to a real person. I do not recommend try online banks like Discovery or Ally, especially for your savings account if you need a checking account here I get it but if you need a savings account try one of those other banks. You’ll have a higher interest rate, I just switched all of my money from Bank of America to Discovery because there interest rates are double Bank of America‘s
• December 2021 by Daisy G.
  Bank of America is so trash first of all let's start with my first issue of just this week my checking account is supposed to decline charges that overdraft if it isn't a subscription. The account got over charged this week for a purchase from a store not subscription. The last time I set up this account with a team member they assured me many times that my account would not be over charged, but it did. Second issue with this bank this WEEK is I called to get information on my credit card they were useless to me, did not help whatsoever. They transferred my call to another department and it was a stupid machine for a very urgent matter. The machine proceeded to hang up on me after about 10 mins of being on the line. This isn't the first time my call has been dropped on here. I called the bank again, they could not directly transfer me to someone who could help me with an urgent matter. How useless what kind of customer service is this when you have peoples money. Definitely will be closing at least my savings account with them because I know that's how banks make money their customers, hit them where it hurts. Such bad customer service god do not recommend
• March 2021 by Turkish Delight
  Love all the people at this bank. Eddie was so helpful and really went the extra mile to get us the help we needed. The inside is really clean, and sanitized regularly. Very impressed.
• October 2020 by Chris W.
  So I come here often for work. I often get quarters for laundry. I have previously asked for bank rolled this time I once again got suckered by a pre rolled turned in customer roll. See photos I was shorted 1.25 because I received a good time token, rupees, and a nickel
• March 2020 by Commissioner L.
  Traveling between cities I needed to stop and make a transaction at this bank and Eric simply handled all aspects of what was needed successfully. This was a business transaction that simply went well!
• July 2019 by Christina A
  Walked in the bank and the place is clean, and staff are friendly they make you feel welcomed. Great service all n all. But most of all Ari was very very helpful when it came to opening a bank account. He was very sweet, patient and welcoming. We need more people like him on this earth. Also forgot to mention he's very 😍.
• July 2019 by Christina A.
  I had the warmest and most professional welcome at Bank of America thanks to Ari and Iris. They were so helpful and professional with great customer service and i was in and out within a reasonable amount of time... A++++ service
• March 2019 by Jeff Renfro
  Customer service and specifically response times are ridiculous. I can't even reach anyone on the phone. I tried for 30min to call the branch with no answer. If I can't trust a bank to do something as simple as pick up a phone, I surely cant trust them with anything as complex as my money.
• September 2018 by Robert Yang
  Just made a deposit there. After I said Thank you very much!”, The clerk answered “Ya”. I guess this is a new way to treat a customer. Never had this though.
• September 2018 by J Lam
  Doesnt have an ATM
• November 2017 by Steve Tupper
  Very helpful and friendly staff, lots of free parking and two cash/deposit machines in the foyer. Very handy if you ate out shopping!