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May 2024 by orange grooves
I came to open a checking account - I stood in line to find out that there were no employees available. They took my phone number and promised to call me back to set up an appointment (why not set it up right away?)
I had two days off ahead, Tuesday and Wednesday, what could go wrong?
Nobody called back, and when I came again two days later, I was told that the next appointment was in two weeks. And to find out, I had to stand in line again.
If this is how they greet new clients, then it’s difficult to expect adequate service at all.
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December 2023 by Tiffany S.
This is my closest branch. Everyone here is very nice. However they seem to always be short on tellers? Typically one working, maybe two if you're lucky. They have updated the ATMs so you can get different denominations of bills, not just $20s which I think is cool. If you need to do business in the branch be prepared to wait, plan ahead.
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March 2023 by Robert Baldacci
Good people
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December 2022 by Abbie Girl
Wells Fargo bank is a typical California bank, so not much to say there. However, this location in Monterey is truly unique. Made from a restored church, the exterior doesn't look like a bank at all, and when you enter, the tall ceiling and other fixtures they preserved are beautiful. Makes you want to have a reason to just go in and check on your account!
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July 2022 by Cathy Jaeger
More tellers and better hours would be nice especially since the ATM machines don't always function as they should. The people working there are great, wish there were more like them in the bank.
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November 2021 by Priyesh Patel
(Translated by Google) Not good #DjPreezInNewMonterey(Original)No bueno #DjPreezInNewMonterey
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December 2020 by Ryan Maness
2 tellers and about 10 people standing around with a long line at present
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December 2019 by Erika V
Ben notorized our home purchase agreement today. He was exceptionally polite and professional.
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July 2019 by Christian Harvey
I went to cash a check and they didn't want to do it because supposedly my ID wasn't proper and I needed "better" identification....I've been to the banks in Monterey and Salinas multiple times and never had this problem.
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July 2019 by Joe L.
Extremely poor customer service. I have been banking with Wells Fargo for over 10 years and this branch has no regard for loyalty or respect for their customers. I have had to come into the branch three times for assistance with different account matters and each and every time, there are either no bankers available to assist or the bank tellers treat you with zero regard for your time. The bankers themselves respond in a frustrated manner when actually having to sit down with a customer. I am highly disappointed by the way in which this branch represents Wells Fargo
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January 2019 by Lemmetellyouwhythatsbullshit _
I went to cash a check and they didn't want to do it because supposedly my ID wasn't proper and I needed "better" identification....I've been to the banks in Monterey and Salinas multiple times and never had this problem.
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July 2018 by Tio Jr.
Not much ok... lots of fees!
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June 2018 by Iris Druzy
I CAN'T RECOMMEND LESLEY PRETORIUS HIGHLY ENOUGH!! And come check out this beautiful building, too! It's historic! I hear they used to run a brothel in the basement. ;) Working with Lesley Pretorius was SUCH a pleasure. The state doesn't make it easy to buy houses and Wells Fargo is really careful about vetting and double-checking and getting all the paperwork they need. Lesley was such a peach! She gave us our pre-approval letter and from the first meeting was just so courteous, kind, efficient & overall fantastic. Later on in the process she was very understanding that we were a bit late with some of the paperwork and she worked like a fiend (in a good way) with our mercurial realtor to keep the process going. She worked ON THE WEEKEND - who does that??? She was always kind to me even though technically my partner was officially signing most of the paperwork - she never treated me in any way as less than him in any way. About this Wells Fargo in general - this building is absolutely GORGEOUS. It's on a "must-see" list if you're visiting the area just because of its historic importance and architectural beauty.
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May 2018 by Tony R
Not much ok... lots of fees!
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December 2017 by Bruce H.
The Wells Branch in Monterey was extremely helpful in getting me the foreign currencies I required for an upcoming trip. They were most courteous and efficient in the entire process.
