-
October 2022 by Teresa R.
I've been to this location several times in the past week and nobody is ever here. I got here at 11am this morning when they should be opening and still nobody in sight. I hate that this is the closest location to me and nobody is ever here.
-
June 2022 by N 4 6 4 7 3
Less workers, Attitude staff, Useless service
-
January 2022 by T T.
do not go to piercing pagoda at arundel mills mall. they will cheat you. the manager told me I can't return a bracelet becuase it was discontinued. no one told me the bracelet was discontinued when I purchased it. This information was not on the receipt. This information was not on the bracelet. And the manager and assistant manage are refusing to return me a cash refund for that reason. I paid cash and returned within 3 days. both the manager and assistant manager are cheats. they desersve a negative 5.
-
September 2021 by Lilly T.
The night before Labor Day, I decided that I want to get my right ear pierced to even out the left ear. I had 3 piercings on the left lobe and 2 on the right. My goal was to get the 3 ascending studs, but Claire's at Great Mall pierced the studs uneven. I grew into it; I sort of like my upside-down semicolon ear design, more bling to my ear. However, I know that it doesn't look right. I want to let my 2nd piercing heal before getting the 3rd done. Browsing through the web the night before, I saw the beautiful selection at Piercing Pagoda now known as Banter. Ignoring my thoughts, I decided to only purchase 3 sets of earrings for a replacement since it's on sale today. I had the studs in mind and added them to the cart to show the people at the shop. Growing into my Claire's studs, I have not once remove it since the day I got it pierced. I decided to remove my Claire's stud today to see the size and get the replacement at Pagoda. Unfortunately, I was dumb to aimlessly re-poke my stud back, then go to the mall. I went to Claire's to confirm the stud size, then walked to Banter. I was browsing for the ones I had in mind and possibly the ones for piercing. My intention was not to get pierced by Banter because of the low reviews on here. However, I read about a guy who did a great job. I saw him, could it possibly be the same guy? After 2-3 minutes of browsing, he helped me out and I told him my Claire's story. He recommended letting my third piercing heal and pierce another hole a bit further. It sounds great, this is what I wanted! He is super knowledgeable and kind, rang up my set of earrings that I chose along with the solution and warranty. Then, I sat down on the black chair nearby. I was kind of nervous to get my ear pierced with a bunch of people walking past by but it didn't make it a bad experience at all. Next, I removed my 3rd earring on the left that was extremely close to the 2nd one so there is space for a new 3rd piercing. The guy said my ear is bleeding and I was horrified for a minute. He asked if I was in pain, I said nope while being confused about how that happened. He was so curious while cleaning out the bleeding, sprayed the solution a couple of time to clean it out for me. (I think I have high pain tolerance, piercings and shots are just a poke to me. I told him that I enjoy piercings and needle shots, he called me wild and we both laughed.) He figured out that I re-poked my piercing and made like a bigger hole out of the 3rd botch piercing from Claire's. I felt out of this world, and so cared for because he really wants to help me out by going the extra mile for providing a fantastic service and experience. Then, he handed me a mirror, clipped my hair back, then marked both of my ears and he would really take his time, checking if the marks are both even. He made me tuck my ears forward. THIS WAS NOT DONE AT CLAIRE'S! At Claire's, they told me to check if it looks good individually. I wish I knew of this method! Once again, this makes my experience a whole lot better. We got the mark down. "Let's do this!" he said. Scared and excited, he put the 3rd piercing in on my right. Didn't see it yet, and said it looks really good. He was very happy for me when I should be the one screaming and jumping haha! I looked, and it was perfect! Another one in, and it looks perfect just as the right ear. After my ears pierced, I was sad to go home, it was like I just made a great friend, someone I can truly trust. Besides the negative reviews out there, I hope this changed your mind! I was actually planning to pierce my ear at Bulldogs and just get earrings at Banter, but it was super worth it. Look for the guy! I came around 12:30 pm on a Monday (:
-
July 2021 by Candy Rosas
Lots of earrings to choose from nose earrings as well and hair clips
-
June 2021 by Mele Fakapelea
Went with my daughter and cousin. We all had a good experience. Agent was nice and helpful.
-
January 2021 by Cece T.
This is for the location at the great mall. I would expect a little better service from them. 1. Asked about piercing, personal was unable to tell me about what time they would piece. Okay that is fair but when I came there was someone there having personal conversation with the person who was working and shortly I was acknowledged. Also Claires told me that they can put me on a list. Okay awesome!! 2. Claires call me Monday to let me know they can pierce. Awesome. I call Piercing Pagoda to see if I can come in to do a piercing and was told last appointment is 6PM. Okay fine. I am glade Claire got my business because they were definitely worth it!!
-
October 2020 by Sarah Avalos
Beyond disappointed with the customer service here. Made an appointment to get my daughters ears pierced 2 days ahead, since they only work by appointment due to COVID-19. Arrive to the location on the day of the appointment and was told they cannot do it and they have not been able to do it due to them not having the marker that is needed for piercings. The "manager" with who I was speaking with stated someone else should have called me..... and that it was the other employees fault ( kind of odd for a manager to say). No call to reschedule, no apologies, and no empathy for wasting our time. Our only option was to be scheduled for next week and even that would be a maybe. No thank you! Walked a couple steps and did it at Kay Jewlers, much better service and half the price! Save yourself a headache, and just don't bother..
-
January 2020 by Julain G.
Terrible!! Took my daughter for her second piercing. Person helping was very angry and rude with every question we asked. He made a mistake when charging us and accused me of the mistake and very annoyed when he had to fix it. Asked how much experience he had and after he spoke about me to another employee with us standing there how dare I do that to him. He obviously hates his job. Spaced the second whole to close to the first. My daughter stated how mean he was she was so excited and with her friends. Went to Claire's after they said he put the whole to close to the other. They were very nice and kind. It is right across from them. Would definitely recommend going there. Will be sure to spread the word to not have people go there. There are so many choices out there today why go to a place that treats you and a child poorly. Takes their personal anger out on you and a child. Hope the owner of piercing pagoda reads this review and fixes its problem of their miserable employee.
-
December 2019 by jennifer M.
Used the "chat" option online (as they say it's "quickest, easiest" way to get a response. I asked the "representative" for clarification on the "gauge" measurements that they use compared to more commonly used millimeters, specifically for a 100 gauge gold (10 or 14kt) curb chain. He told me he needed the item number because the measurements are all different. Confusing! I asked him to explain, saying as an example 25.4mm=1" how can your measurement be non standard? So you can say 100 gauge on 1 item and it's 4mm but on another it's 3mm? Untrustworthy business! If I can't get a straight answer about width measurements how can I trust gold purity, weight etc? Are your weights different as well?
-
September 2019 by stephen fuqua
Picked up a nice, inexpensive sterling necklace. Nice folks!
-
August 2019 by Ri Asano
My 10 year old daughter got her ears pierced here about a week ago.
-
August 2019 by Riko A.
My 10 year old daughter got her ears pierced here about a week ago. Octavious was very caring and polite so my daughter was relieved and decided to pierce her ears right away. The whole process was very quick and everything seemed very clean. Even on the first day that the ears were pierced, the ear lobes didn't get inflamed. I already recommended this place to my friends. Thank you, Octavious!
-
June 2019 by Indubhai Trivedi
No. I don't hate it
-
May 2019 by Chante Ross
It's ok I've been a customer for 4 years there jewelry is okay it's a good price. They do keep breaking so I suggest to also get warentee for all jewelry, and mad they never have wat I need to replace my broken chains I always have to wait weeks just to get a replacement. But they are affordable so I am still a customer. But They have great kids jewelry if u dont want to spent thousands on a 3 year old