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October 2023 by Janani Chalaka
We love the service here. We are never rushed. James is extremely knowledgeable & patient, as are all the staff here. The quality of their diamonds & workmanship is top notch. We are customers for life!
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May 2023 by Michelle L.
Hello James,Thank you so much for all your help and extra time spent for creating my emerald stone on diamond pendant. You were so very patient and nice. I truly appreciated everything you did to make my pendant really special and unique.Best regards,Michelle
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May 2023 by Linda L.
James helped me to find a Fancy Light Yellow Diamond last month. It is a nice cut and very good clarity diamond. I was appreciate his services and design for my jewelries.Thank you,Linda
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April 2023 by Amy Guy
This store is gorgeous, everything is beautiful. James is extremely nice and knowledgeable, he walked my husband and I through the diamond buying process for our engagement ring. Cannot recommend them enough!
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December 2022 by Renee B.
My first visit to Jade Galore was back in July 2019 when my fiancé and I were shopping for engagement rings. When we arrived to the store, we were immediately greeted with a warm welcome and given a tour of the amazing space. I told Fannie exactly what I had in mind, and she showed me all the options they had in stock, and they were all beautiful! Since the pear shaped diamond I was looking for wasn't available in store, James, (store owner) offered to find the diamond I wanted with all my specifications and create the exact ring I had in mind. While discussing my diamond specifications (4 C's), I learned so much about diamonds and the details of the cut, color, clarity, and carat...something I don't feel many jewelers discuss with their clients. A couple weeks later, James contacted me to come back to the store to view the 3 loose diamonds he was able to find with my specs (with GIA certification). Two weeks later, my ring was made and it was everything I wanted! (Second Photo) Fast forward 3 years later, I unfortunately lost my engagement ring! I contacted James a week after my ring didn't turn up and we did the same process again, but this time, I changed the shape to an oval and made the center stone slightly larger with no diamonds on the band. My husband and I moved back to San Diego, so we made a trip to San Jose to view the 2 loose diamonds James found with my specifications. Christina showed us the diamonds and the options for the white gold band, and from there, I was kind of happy I lost my ring because was able to re-create my engagement ring according to my current style LOL. (First Photo) James, Christina, and Fannie were all a pleasure to work with and my first experience in 2019 is the reason why I came back to them a second time. If you want a jeweler who listens to your needs, delivers amazing customer service, and educates you along the way, please visit Jade Galore. My positive experience with them is the reason why I will continue to be a customer. Thank you Jade Galore for making my ring dreams come true a second time! You guys are truly the best! :)
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October 2022 by Adam Warpinski
Brought an engagement ring in for resizing that I had purchased elsewhere. One of the few jewelers in the area that has goldsmiths inside the store meaning that they can do same day repairs and alterations unlike most of their localized competitors. That also means that their staff consists of people with technical knowledge of their wares rather than just a sales team; for me, that means peace of mind. They completed not only the work I had requested but also worked with me to get everything done on an expedited timetable. They also professionally cleaned the ring and ended up charging about 30% less than initially quoted. Would not hesitate to give them business again in the future!
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September 2022 by Victoria L.
Meh, prices are super inflated. They do have a lot of stock to look at. I've been a customer since they had their iconic shop in SF's Chinatown on Grant and then later at Cupertino Square. I compared prices on Diamond bands and I've for sure have seen and purchased rings that had more carats for way less in price. The ones I saw were inflated by more than 2 times the price. Sadly I won't be going back to this store, one time is enough.
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September 2022 by xiaoping hu
This is the first time I visited the new location since JG moved from Milpitas Square a few years ago. I'm so glad the store has kept intact its best part, which is the superb customer service. The inside has been upgraded to a more luxury setting and the store has a lot more designs at all price points to offer. The staff treats the customers like true VIPs, even though I just had a small custom work order. I'm not sure if they have the lowest price in town, however from the consultation with Fannie I can feel they do prioritize customers' need rather than pushing for higher price options. The custom item comes back very well made, and I enjoyed very much the whole process. After all, jewelry shopping is not only about a merchandise but also about experience. I definitely will come back to this jeweler if need something unique, or just simply go to online jeweler if I already have something in mind. This jeweler is so much better than those big chain retailers.
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April 2022 by Rania Shehadah
The best customer service and jewelers ever! Plus beautiful jewelry! Irene helped me custom make my oval eternity wedding band and wow! She blew it out of the ball park for me! She perfected it and made sure I was so happy from start to finish and she’s been so honest and kind throughout the entire process and I’m SO PICKY! I highly recommend Irene and jade galore! You get what you pay for and it shows!
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April 2022 by Rania S.
Wow! The customer service and jewelry in this store is unreal! Irene helped me create my wedding band and I couldn't be happier with my band and the service! I created an oval eternity wedding band and it's so beautiful! But most importantly the trust and honesty from Irene has been unmatched! She made sure I was so happy with my ring and perfected it from start to finish! You definitely get what you pay for so I highly recommend working with Irene here for all your jewelry needs!
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April 2022 by Alvin Hsu
Got my engagement ring and wedding bands here. Great service and selection. They can also speak Chinese which helps with my wife and parents.
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March 2022 by Julie Hampton
Came here looking at diamond studs and the service was excellent! My family has been coming here for many years and I am happy to know that the excellent service still exist. Don't go to any jewelry store but Jade Galore, you'll be amazed by the level of personalized service once you walk through those doors. Thank you for the great purchasing experience.
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February 2022 by Andre Garcia
James, Christina, and the entire Jade Galore family are amazing to work with. My family has been shopping at Jade Galore since I was a young child, and when it was my turn to purchase such an important piece as my engagement ring, I knew I would be in the best hands.From start to finish, the education on diamond selection, understanding the preferences of my fiance, to critically selecting between several amazing options, the entire process was amazing.Even after the final sale was complete I knew I was in good hands for any additional sales or sizing support, and can go back with any questions we have.I look forward to shopping at Jade Galore for years to come and I actively recommend it to friends, family, and colleagues looking to purchase the highest quality jewelry with incredible value and a no pressure, familial experience.
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January 2022 by Kristyn Begari
Jade Galore is amazing! We had my engagement ring made by James along with our wedding bands. He also split and resized my grandmother’s wedding set so my mom and I could each have a ring. For my engagement ring I wanted a very particular diamond and cut of diamond that’s extremely difficult to find. James took the time to find us several diamond in the style I was wanted for us to see. He was very helpful and patient with us through the process. Many other jewelers in town wouldn’t even try to accommodate my desire. They only tried to sell me the traditional round diamond that I did not want. Even after my ring was made I asked for some minor adjustments and they happily made the adjustments for me. Each piece they worked on or created has been wonderful! It’s been such a pleasure working with James and the rest of the team. I would (& have) recommended Jade Galore to any one looking for something special!
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January 2022 by Yolanda Holck
Anything For him Ring Pendant Bracelet men ?
