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November 2023 by Janice A.
Great quality khakis. I bought a couple of sweaters that ended up pilling which is disappointing considering the price regardless that it's the factory store. Staff were friendly and knowledgeable about difference in regular and petite sizes.
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April 2023 by Karla Orduna
Terrible customer service at the Saratoga location. :(
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November 2022 by Tim B.
Are you still open? "Yes! We're open for 10 more minutes! Come on in!" That's what the male and female workers said to me with huge, genuine, smiles. Tried on two sweaters, in 5 mins, to figure out my size and will be back another time. All smiles when I left too.
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October 2022 by Matt
Not JCrew factory, this is a JCrew
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July 2020 by Thi Nguyen
Love this brand so much!!!
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January 2020 by Nhu-Ly N.
This place is suck, the sales associates are very rude with the customer, their face look very rude and also when they talk to customers. I love the j crew brand but will never coming this store.
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October 2019 by Meenu Bhanot
Had the worst possible experience at this location with the customer rep., Fila. The customer service reps are unhelpful with no concept of customer service. Never going back there.
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July 2019 by Anil SGCreek
An awesome clothing store for latest fashion for Men and Women. I love their T Shirt, Polos and Business casual dress shirts. The choice of latest colors and fabric offer the best for a season. And, they do offer sales from time to time, when you can buy your favourite clothes.
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April 2019 by Laura Klipp
Decent clothes, the workers there are very unhelpful
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January 2019 by Jason Morrison
60% off right now... Get em!
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September 2018 by Jaime Vergara
Nice price good quality and stylish
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August 2018 by alyssa wang
Good factory store
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July 2018 by Sunil R.
I like J Crew. I like the style and the service and prices in this location were good.
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November 2017 by Jane
The funniest thing about this store is that they don't do exchange or price match with JCrew Factory online, even though they are JCrew Factory store. I order a puffer jacket online and I found it's too big when I received it. So I went to this place to get it exchanged. However, I was totally shocked that they told me they don't accept exchange or price match with online store because they think they are not online store. And I can only return this item and repurchase with a higher in-store price. That's totally weird, isn't it?
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December 2016 by 田伟
Good service with nice price.
