December 2021 by Mina K.
All I can say is WOW. I went in with my friend to look at bags. I was so ready to purchase a coach bag... However, the person standing by the front door didn't welcome us in. As we continued to look at bags he followed us throughout the whole store. My friend asked me are we being racially profiled and I said yes. I normally don't write reviews but this is so bothersome. Just for that he did not know that I could buy out the whole store. Sadly, I will not go back. Please train your employees even loss prevention because it is not in your rule book to follow. I understand , it's the holidays but definitely need to do a reevaluation. I will report this to higher up and he's lucky I don't sue.
November 2021 by Theresa Tobias
Hi, can you verify if this gift receipt is authentic and is from your outlet store? Thank you so much.
November 2021 by Ronnel C.
I'm hugely disappointed with this location. Recently went there and not one employee greeted or assisted me. I noticed that one of the employees did greet others but not me. There goes missed opportunity to make a sale today.
October 2021 by Paochu Wong
The casher is discrimated to pick me to check my ID while I use AMEX platinum card check out. Feeled offensive. Will never come here again
October 2021 by Jackie U.
Warren is awesome and helped me with a handbag exchange. I originally purchased a from the Coach outlet website. The one I received arrived with a noticeable scratch/indentation on the turn lock clasp and didn't appear new (leather looked dry). I called ahead of time to asked if he had anymore of the Marlie in stock and he had a couple of the exact color/style on hand. When I arrived he already had them put aside and we did the exchange immediately and I didn't even wait in the sales line! Great service and he knows his products! I found out he's the manager and the store is clean, neat and the displays are full! Go on a day when it's not busy during the week (not weekend) and check it out yourself! Also you'll never pay the sticker price on the tag. The outlet price is usually 50-65% off even on the Coach outlet website. Thanks Warren, I'll be back! Hope all your SA's are top notch like yourself!
September 2021 by Katrina Allen
Got to have my Coach always shop at this store
September 2021 by Scott S.
Staff are rude. Go to a different coach store if you want to be treated as a customer and not as an annoyance to the staff.
July 2021 by Yesenia C
The store is clean and kept up. The staff is very nice and welcomed us right in. They were a bit busy when I went in but as soon as a sales rep was available, she asked me if I needed any help or suggestions. I told her no thank you since I was almost done making my selection and she very kindly gave me her name and assured that she would be around if I changed my mind. Very kind young lady named, Anna. She was not overbearing at all. Great location to shop.
June 2021 by 陳文哲
June 2021 by Alberto Altan
Very nice bags, with great discounts
April 2021 by Anupam Ahuja
Seems , Staff is changed, Very unprofessional and very mean to kids. I wish i could have taken video of lady standing yesterday on door to paste here.
March 2021 by FeGi 1st
Although they didn't have anything that I was interested in purchasing the staff were extremely helpful/knowledgeable & kept an organized store.
January 2021 by Anshul Agrawal
Worst Customer Service at this store and the staff is so rude
January 2021 by H Li
Do not expect to just walk in or wait in a line. You have to join a wait list on the phone. They close at 8pm but stopped letting people in at 6:30pm
December 2020 by Huimin Zhang
I bought a bag on Thanksgiving last year. The zipper broke. Half a year later, I went to the store to repair it. They had to ask for a receipt. If there was no receipt, they wouldn't repair it. I said: I said I couldn't pay cash myself, so their after-sales service is really bad.