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April 2022 by Isabel M.
Im thinking of closing my account with them because every time I shop here I have to wait 40+ minutes in line. There is never enough cashiers, its ridiculous even when its not the holidays the line is sooooo long !! It's the Great Mall, Burlington should get the hint and hire more cashiers.
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March 2022 by Tressie G.
This is the worst Burlington I've ever been too!! The line was outrageous. Only two cashiers and 50 costumes. If you are planning to come here just be prepared to wait in line for over an hour..
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January 2022 by Amanda R.
Great deals but there's never enough cashiers. It's not worth waiting 45 minutes in line.
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June 2021 by Siete M.
This Burlington store is nothing more than isle after isle after isle of junks. I would not even haul anything from here home even if they are for free.
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May 2021 by Katerina K.
Was retuning some items in this store Monday evening. Cashier attitude was terrible. The way she was speaking to me...I felt so guilty just to be there. Really bad customer service. Will never go shopping in this location again.
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April 2021 by Vi N.
I do love this store but this one star review is for their security measures. I was offered to open a credit card at their register to save 10%. I applied and was approved but my card never came home. Last night I found out someone had gotten a hold of my Burlington credit card, somehow activated it, and also made 3 big purchases at this location and Westgate mall. The purchases were over $600, $400 and $100 each time. How is it that the cashiers do not ask for an ID to verify when paying with their credit card?
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April 2021 by David N.
This the biggest Burlington store I've ever been to. My wife and I always find interesting items here. Their prices are very low compared to the retail stores. The workers here are nice and friendly. The check out line can sometimes be very long.
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November 2020 by Soundarya P.
I purchased the stuff for almost 800$, the cashier name JESSICA was very rude, unprofessional. She got pissed off After seeing too many stuff in the cart. She didn't pack it properly, I didn't take it for free dude. Very poor service. I didn't experience this earlier with other cashiers. I asked for the manager, but she was not there. And NO SOCIAL DISTANCES at all.
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November 2020 by Cathy R.
Yesterday, Sunday the store was crowded, but not as bad as I was thinking it was going to be. Lots of merchandise, but they have moved departments around so we had to look more for what we needed. Really this review is for the fact that on a busy Sunday they had 12 cashiers so the line went really quick! Thank you for this! The line had about 30 people in it when I started, but just moved quickly. Other stores would have 2 or 3 cashiers causing long lines to back up and take forever. Thank you!
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September 2020 by Gagarin Y.
Terrible customer service ,huge line at check out and the manager don't care or not able at all about to make appropriate schedule .
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February 2020 by Jade M.
This Burlington has a better selection of clothes, kitchen gadgets, socks, kitchen and housewares, comforters, coats. The customer service is great and the manager is very attentive whenever they are more than 5 people lining up. All of the aisles are clean, more organized than other branches.
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October 2019 by Danster L.
It seems like Burlington Coat Factory dropped the words Coat Factory from their name. Every now and then, I would find something really great at Burlington such as a nice jacket or a nice shirt. I do like the selection at the Great Mall better than Westgate Center. However, the checkout line takes so long which I don't understand why it takes so long even though they have so many cashiers. In addition, they don't have mirrors in the store so you can't try on simple jacket. Sometimes I get lucky and find a mirror in the housewares section. Overall the place is organized in terms of sizes but it's hard to find things when a lot of it can be disorganized. Finally, if you like shopping at Burlington, let me know and let's go shopping there together and at the Great Mall LOL
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October 2019 by Ashley F.
One of my favorite places to shop... you can ALWAYS find some gems at Burlington.... shoes and outerwear are my favorites from this store ... all of their stores are a little messy and you have to be willing to dig through stuff but if you don't mind then you will definitely walk out with something awesome... oh and kids clothes are shoes are always great finds also ....
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June 2019 by Jesus T.
You guys needs to be careful when you buy in her because,we was liking for stuff my wife and me and after I paid everything comes $375.79 that's not the words think,the manager get my at the exit and this woman told me if I paid that shiet like a Trae to stole something after I paid that much money and I asked for the manager and they don't told me anything. Saben fui a esta tienda a comprar un poco de ropa pero salí pagando ,$375.79 muchísimo más de lo normal tengan cuidado y además que una mujer con un seguridad estaba esperándome ala salida y en cuanto la vi me dijo que si avía pagado esa (mierda) disculpen la palabra ,y luego de revisar la mercancía vio le dije que sí y le mostré el recibo pero me trato como un ladrón la neta , y pregunte quien era el manager y no me supieron decir pues ella era una de las manager pero con una actitud pésima está es la última vez que vengo a una de sus tiendas además que está más caro que otras ,y también trate de hablar con alguien más y me ignoraron es una persona morena la manager horrible experiencia nomás porque no puedo poner 0 .
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June 2019 by Kaikilani A.
This place honestly has the worst checkout service ever, even if you come at times when the mall isn't busy. Maybe I'll try come at other times to see if there's a secret too coming here. But for now the worst !!!!!! They have so much checkout stands and only have 3 employees running this whole thing. Management needs to step something up.