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July 2024 by Sazze Chak
The technician was very helpful, kind and courteous. He explained everything very clearly and answered all my questions. A very nice person, as a patient, I always appreciate just patience and kindness. The facility was very clean and they took me in promptly. I would recommend this facility to every patient.
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July 2024 by Life as A Grown Up
The gentleman that helped me was very friendly and made me feel at ease as he took the blood sample.
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May 2024 by Veronica Riojas
The person that took my blood sample was very kind and I didn’t feel the pinch !
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May 2024 by Nora bustamante
I went to the San Mateo Quest 1st - the attendant didn't explain completely what to do, Millbrae was excellent
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May 2024 by Vandana
Hello, i needed a blood test and no labs near me had a morning appointment M-F. I need a morning appointment as this is a fasting test. So i got a standby and it was horrible! Went at 9am and was 2nd on standby list. Didn't get in even by 11. Drove 10miles to another quest lab. :((((((
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May 2024 by Sasha Cherdak
Customer service, what Customer service non in existence at this location
I ve seen homeless being more efficient with needles
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March 2024 by Quynh Nhu D.
Every time my left medium cubital vein feels sore I am triggered thinking about this location. During the worst time of my life I got a finger stick at work and needed to get multiple rounds of testing. I lived in Millbrae but I first went to the location in San Mateo due to its availability. My second and last time here I made an appointment because it's close to the apartment at the time and I had to go early in the morning. I went in and of course I had to wait despite my appointment. The phlebotomist took a long time to figure out my workers comp information which is confusing I wonder how the Quest system doesn't recognize previous visits? I gave all my paperwork from my worker comp so it wasn't for lack of me trying to help them. I also felt bad for her because she hurt her thumb earlier and was trying to work through the pain. I should have seen that as a sign to not continue but I had a very small window to get testing done. Nevertheless we continued and we spent 15 minutes resticking me multiple times - each time there was blood but not enough. After the fourth retry she gave up and asked someone else in the back to help out. The person was not at all sympathetic and yelled at me for not drinking water ahead of time. Honestly I didn't drink water during my first trip either but I read later that drinking water before blood drawn will make it easier. Sorry - didn't know but also didn't need to be yell at after being stabbed 4 times already. We did a dorsal vein drawn on my hand which wasn't too terrible but I felt so weak after I couldn't walk myself home. Very disappointed with the overall experience. I continue to feel pain to this day and it has been months. When I fold my elbow for a long period of time it still hurts! I got blood drawn 3 more times it being done on my right arm now and I've never felt that same pain as the left. I come from a place of understanding as a fellow medical professional but I was not treated with compassion unfortunately. I hope they improve their skills and professionalism.
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February 2024 by Janet A. G.
I love when Maria draws my blood but, this visit I had Chan. Chan is the man, very professional, efficient and very nice. I didn't feel a thing with the needle. Maria and Chan
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February 2024 by Church of the Republic
Rude , then I was denied a finger prick @ 4pm because they close @430. I asked since it’s only a finger prick if it was at all possible and they said no one can be seen after 420 but it was only 4:10 @ the time .. I felt very ignored as right now it’s turning 420 and I’m leaving without the test we needed. Will be seeing a diff location next never here again after driving al the way from RWC.. they don’t care
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January 2024 by Amy D.
Caution! The Asian male technician (Chan) at this lab is so unprofessional, impatient and inexperienced! I had an appointment but still waited for more than an hour before getting my bloodwork done! Following the blood draw, I found a coin size bruise on my arm! It never happened to me before at other Quest labs. This is ridiculous! Please avoid this place!
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November 2023 by Spencer Devins
Rude, unhelpful, incompetent staff. The phone number listed goes to a phone tree that loops endlessly without ever getting to speak to a person. Quest should fire every single employee at this location.
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November 2023 by Heidi L.
Wow! In and out in just minutes. I had an appointment but my husband was walk in. We both finished quick. The phlebotomist Chan was amazing. He worked like a machine. Did everything so precise and made things smooth and quick. With the heavy patient loads we see everywhere, we need more personnel like him that can handle multitasking while still being so kind. Efficient, accurate and very pleasant. Thank you so much for an easy appointment!
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August 2023 by akshay
No counter staff or service, the folks are just chatting in the office. Our appointment was at 8.10 am and we checked in at exactly 8.10 am and the person said that’s considered late because you should check in before 8.10 am. We then proceeded to wait for over an hour before we gave up waiting and left.All this on a Thursday morning. Atrocious service.
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July 2023 by 荒井陽子
Terrible attitude from the staff at this location. Scheduling system is a pain to use.
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May 2023 by Zhan Zhao
Terrible attitude from the staff at this location. Scheduling system is a pain to use.
