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August 2024 by Rickey Medina
Professional staff
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August 2024 by Mu Ba
I ended up with a razor blade in my tire. I got to the shop at 6:02 PM on Friday and the closed at 6:00. They unlocked their doors and helped me out anyway. They were super kind and helpful!
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August 2024 by Pam Gingold
There was a long wait, but I was a walk in. They lost my hubcap but they did replace it a week later.
Very professional, friendly, and kind people working there!
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August 2024 by Miggz Hernandez
Bad customer service
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August 2024 by Donna & Lorenzo Ana
Excellent customer service from Mike..Thank you so very much..
PERFECT SERVICE ..HIGHLY HIGHLY RECOMMEND..
THK U ALL AGAIN..BE SAFE and keep up GREAT JOB...
7/12/24
Update new service
Today Joseph helped us..and he was excellent...very customer service oriented...and Tony helped on the phone before coming in person..he was so knowledgeable and accommodating. EXCELLENT SERVICE GUYS..Keep it up..we'll be BACK?
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August 2024 by Adrian v
This is my second visit with my second vehicle and I am more than satisfied , Eric was very professional and helped me with Great service , Kristen was very helpful and knowledgeable , clean lobby , professional staff I will say. The men outside in the shop did a great job and always do a great job when I stop by for service. Will definitely come back for my next set of tires ! Update 07/10/24 came in today to purchase another tire , was greeted by Eric and his staff, Eric helped me out again with hands down great service , always my go to spot !
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July 2024 by Reza A
Really nice service. Their prices are fair and their warranty is King
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July 2024 by Jr Hr
“Ok” prices “ ok” service .
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July 2024 by Jeremy Hutchings
I've been purchasing tires from here the past several years and had no issues until the last two visits. Two visits back when I went to order tires for my Tacoma they didn't have them in stock so they had to order them. The sales guy comes back and keeps pushing me to buy new rims because if I buy these new rims they have the tires in stock and I won't have to wait the two days for the ones they order to come in. It took several "no" answers to finally just get the guy to order the tires that I wanted. I was a little irritated that I was getting pushed to buy new rims for a truck that was a year old so that I didn't have to wait two days for tires but I just brushed it under the rug.
Since that was my only negative interaction there I purchased tires for my wifes suburban last year and also got the warranty. On 6-7-24 my wife my wife notices one of the tires has a slow leak so I have her bring it down to have them check it out. She drops it off between 12 and 1 and then receives a phone call with in 30 minutes explaining that they found some problems but she advises them to call me to see what I want to do. The sales guy calls me at 1:14 and explains that they had to use a hammer to get the socket on the lug nuts so that they went ahead and changed all the lug nuts for me but they saved the old ones in case I wanted them to put them back on. I asked him what was wrong with the tire and then he says they haven't looked at it yet there are two cars ahead of mine. I'm a little confused by this but decide to just go down there after work and have a face to face conversation. When I arrive after work I ask the employee if they usually just change all the lug nuts are cars in the parking lot before they bring them in the shop to work on them and he said no. Then when I asked him if after someone drops a car off do they normally send someone out with a socket and hammer to check out the lug nuts and he also said no. Finally I asked how they knew the lug nuts needed to be changed 10 minutes after my wife dropped the car off. After not getting any answers he said that I must have miss understood the person that told me that all the lug nuts were already changed because the socket wouldn't fit without a hammer and that they saved the old ones just in case all while the car was still in the parking lot.
I realize these guys are salesmen but to blatantly lie to someone to try and make an extra $100 isn't a real good business model. I can only imagine how much things they are selling to people that they don't even need. They come in cheaper for tires than most places in Merced but I guess they are able to do that because they are going to sell you something for a couple $100 every time you bring the vehicle back for something.
To top it off when I'm going through all this with the cashier the customer at the next register over was getting told his lug nuts were bad also. What a coincidence. Hopefully they actually looked at his vehicle before selling them to him.
My advice, go somewhere you can trust and pay a little more for the tires.
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July 2024 by Vinnie Mussotto Jr
Awesome place for tires ? Great Staff ? ?
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June 2024 by Angel Diaz
service and customer service good but time frame to get it done ridiculous almost 3 hrs to get one tire coming from working in the same field as the techs I know long it should take a tire service to be completed didn’t even move the car till I mentioned it has passed the service completion time ridiculous!
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June 2024 by Ron Duncan Jr
America’s Tire, as a company, has superb ethics and customer service. The Merced location is no exception! Kind, courteous, attentive and always speedy! A true pleasure to do business with these guys! 5 out of 5 stars, HIGHLY recommended!!!
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June 2024 by Keith Tinney
You would think that these guys know how to put air in the tire. The guy literally asked me what connection he should use to put air in the valve stem. I would be very very, very cautious on having the mountain balance anything to your car the bald guy, especially is probably the most uneducated Person in that building for using light words and not being offensive I am very very very, very concerned for anyone who has had worked under their car recently at this establishment. You should really have the work double check and make sure that your life isn’t teetering on the stupidity of one of these people in this building.
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May 2024 by Marilou Contreras
Always great service.
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May 2024 by UZI Pro
I've purchased my tires at an American Tires and have used many different locations to check my tires in the past to check customer service and see if I would recommend granny to come by.
At this location a tattoed fool with a 24 on his neck refuse my service because I did not want to give him my vin
It has never been an issue at any other location
