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February 2024 by Reyna
The workers are old ladies who are extremely rude. I was in line and decided I didn't want to buy a item and left it on the shelf near me because I did not want to step out of line. When i went to check out the lady confronted me and said where is your item? I said I didn't want it anymore and she accused me of stealing it and told me to go put it back. I just wanted to get my items and leave not be bossed around like the lady was my mother or something.
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January 2024 by Aaron Hunt
Called to get my Rx filled. Told it would be ready by "11 today", couldn't get there until the next day, they said, "oh, we just got this, we will have it ready in 30. From the sounds of the people around me this is a common occurrence.
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December 2023 by Thomas Lux
No passport photos.Called ahead and asked if I could take a passport picture there, the employee said yes.Arrived within an hour, waited 10 minutes for an employee to even show up at the passport counter, and they said the passport system has been offline for a month..
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December 2023 by jek585
I've been to this pharmacy once a month for the last year.Like any pharmacy, there's usually a line.The folks who work here have always been kind and effective at communicating.The immense amount of regulation on the pharmacy industry means that when something doesn't meet the expectations of customers, the pharmacy staff can't really do much to fix it.I was initially put off by the pharmacy's low reviews, but I don't think the currently 1.9 star rating is a fair measure of the folks who work at the pharmacy.This is as good as a pharmacy can be. 5 stars
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November 2023 by Xinxin Ge
terrible service. I called to ask if they provide walk-in vaccination and they confirmed over the phone. However, when I arrived at the store half an hour later, they told me I have to make an appointment and they were fully booked so I could not get the vaccine… wish they could have provided the information over the phone clearly
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August 2023 by Jason Andrews
Unacceptably long wait times to fill prescriptions, no communication from the pharmacy about status, impossible to reach by phone. If it takes >10 days to fill a prescription, shouldn't be operating a pharmacy
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July 2023 by Michael Tori
I have to say, it’s very disappointing to have to wait in line for over 30 minutes to pick up a prescription at 7:30pm on a Monday evening! And when there’s only 3 people ahead of me! Either hire someone that has respect for our time and moves faster than a snail or hire more help. I like this location but jeez! This isn’t the Walgreens service I’m used to at all. Dropped the ball!
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July 2023 by Samantha Ly
Terrible customer service in their Photo dept. Merely surprised as I had come from the Walgreens on 300 Montgomery St in SF and they were wonderful - I just looked like a mess that day and so figured I’d redo. At the Menlo Walgreens photo, they treat you with no promptness (I specifically dealt with Marilyn. When I asked if she was the one who worked at the photo counter, she snapped at me), she took 30 mins to develop the photo (at the SF location, I walked out with my photos instantly. I mean, we’re just talking about a printer…The boss at Menlo who later redid my photos took 5 mins), Marilyn wouldn’t show you your photo for your examination unless you ask (again, at the SF location, they pleasantly offered, so did the boss at Menlo). And at the end of all this, after waiting 30 mins, I luckily noticed that my final product would not have passed the passport requirements so I asked for a redo. The boss who redid the photos was much nicer. But all in all, if you’re looking to roll the dice on whether you’ll get basement-level customer service, just head on over to this photo dept.
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July 2023 by Ariackna Soler
I received an email confirming my photos were ready for pick up. When I arrived at the photo area I was ignored by the person working there for a few minutes. It looked like she was going out of her away to avoid acknowledging me. I finally asked if there was someone there to help me. She quickly snapped and said to return in 30 minutes and that she was busy and I wasn’t the only customer. I was shocked! I was literally the only person in line. I told her about my email and she literally said “ugh!” then threw the envelope of my photos on the counter and told me to pay at the main register. After I told her she was being rude and I wanted to speak to her manager she began raising her voice and saying she didn’t care if I complained.I have never met someone that hates their job so much and because of it takes it out on costumers. It seems like that’s the culture at this store and the managers and/or corporate don’t care to change it. This store deserves a zero rating. I will NEVER return to this store again!
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July 2023 by Carolina Montellano
Walgreens Menlo Park has the worst pharmacy customer service ever the pharmacy tech Lisa is super rude!!!! She seemed frustrated and unhappy so sad since it was only 8 am. I am a cash paying customer I do not have insurance currently she gave me such attitude when I questioned her about coupons online for this expensive prescription I am requesting sooo terrible and when I asked her why she worked there if she doesn’t like her job as she was soo unhappy she told me to sit and wait for my prescription I couldn’t wait too long since I had to get to work I went back an hour later only to find she had filled the prescription incorrectly she gave me a 30 day supply not a 60 as I had requested . she was so upset she didn’t even listen to my request but I feel that pharmacy techs and any customer service personnel should have some type of etiquette mind you this is not a young girl she is a older woman and she should act accordingly !!! I finally got my prescription filled but will not return to this Walgreens for my prescriptions.!!!!
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July 2023 by Vikram Cyca
An understanding of human psychology will show that humans tend to fixate on the negative. In the approximately eight times I have visited this store, I have experienced no issues.
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May 2023 by Alison Simoneaux
wish I could leave 0 stars. Had the most difficult morning dealing with the Pharmacist who basically refused to fill my prescription. I had my pharmacy hotline calling her to fill the prescription she said was not sent in - but no answer on her end so he had to leave a voicemail. I called later to double check that she got and she said there was no voicemail. After a bit of back and forth due to my confusion she hung up on me so hard that I could hear the phone slamming. Also forgot to mention that I was on hold dealing with this for about 2 hours. I’m now having my prescription filled at a CVS instead. Don’t waste your time here, absolutely infuriating.
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May 2023 by Mary Watson
This is without a doubt the SLOWEST pharmacy I've ever been in. It never fails to amaze. There is only ever 1 person behind the window and it doesn't matter what time you get here--you're gonna wait for at least 40 minutes. The line stretches out to the back of the store, without fail. Awful.
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May 2023 by John Bedecarré
Laughably slow service at the pharmacy. Waited in line for 30 minutes with less than 10 people ahead of me in line. Granted, it’s basically what this area deserves. Good luck finding somewhere to live around here. So I don’t really care.
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March 2023 by Krista D.
Great location (5 stars) and good selection of stuff (4 stars). However, TAKE AWAY 100 stars for locking condoms, pregnancy tests, lube, and other sexual necessities. Behind plexiglass! As a middle aged, married woman, I resent having to "ask permission" to get access to the items necessary for my sex life. I'm nearing 50, so I don't want a baby, but I do want intimacy with my husband. The prices were also Very Expensive. Will not shop here again....if this policy is consistent across all Walgreen's, then I will shop elsewhere. You say, "theft". Yeah, yeah, whatever. If anything ought to be FREE (or stolen), it's birth control/sexual health stuff. In other countries or places, it's 1) free, 2) available in vending machines in restrooms, 3) not locked away so you have to ask to get it, 4) if not free, then affordably priced. Insulting!!Maybe the San Mateo Public Libraries will start offering these items along with the free menstrual supplies? Never again, Walgreen's!