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March 2024 by Russ Faulkner
Every single person that works here is the most friendly and helpful people behind a desk I’ve ever met. I have brought Amazon returns in where I mistakenly was supposed to take them to the post office and they still printed a return label for me and taped it up and packaged it up ready for me. They definitely don’t have to do that, and they always seem very happy and willing to help.
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December 2023 by Paul M. Mullin
Convenient location, friendly and helpful staff, reasonable shipping options
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December 2023 by Ranee Spencer
I’ve had to stop coming to this location due to a rude employee (glasses, bald, tall, African American). He’s always so rude, cuts you off when talking, very rude demeanor. I asked for a quote to ship an envelope to Canada and without even touching the computer he said it would be at least $50. I was shocked as Ive never paid that amount even for a package. I then asked if I could get an actual quote and he seemed annoyed to the point another customer in line gave a surprised look at his attitude…so I just left. Another time I had multiple packages and he immediately said I needed a box for a Amazon return, I understood and realized my mistake as I normally just bring the Amazon item. He then cuts me off and starts helping the other customer saying he was done with me even though I had other packages that didn’t need a box (as labeled). I again left annoyed with unfinished business that I went to another spot instead. I’ve given this place many chances and this one guys has been the rudest of any UPS’ I’ve encountered. Will go to another location from here on. Not to mention the parking is ridiculous at this location.
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December 2023 by Amy Cook
This store and its employees are amazing. I am always bringing things for my daughter that need to be returned. They take the packaging slip, put tape on the box, and mail it. There are no questions asked, and everyone is courteous, patient, friendly, and helpful. I haven't always gotten this much assistance at other UPS stores.Twila C
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December 2023 by christen sussin
We always have a great experience with this UPS store. They are friendly and welcoming and super helpful with our questions about mailing packages to our daughter who is away at college.
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July 2023 by R H.
Amazing team and exceptional customer service. Best UPS store. Smooth transitions, fast service. I strongly recommend to visit this store and use all their services.
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July 2023 by S Eagleton
The employees are always kind and helpful. Beat UPS store I’ve been to.
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June 2023 by Markie B.
Go to this store, do business at this store or just stop by to say hi! This UPS location knows how to take care of their customers. Mike and his team are exceptionally efficient and their customer service is always above and beyond. The parking is quite the nightmare, but so worth it to manage all your shipping and packaging needs here.
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April 2023 by Madeline Beatty
Such a great experience with the team at this UPS store. Mike was extremely helpful and went above and beyond to help us locate our package and get in touch with our delivery driver. Such great customer service!!
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April 2023 by Deanna LaVean
The staff is amazing!!!! So quick and efficient, super friendly, and kind! They helped me so much! I’d like to make note of their employee Paris, they were welcoming from the second I stepped in the door. They helped the process go by smoothly!
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March 2023 by Olivia Bradley
By far the best UPS location in Manhattan beach! The guys that work here have amazing customer service.
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February 2023 by H Day
Usually a line. Usually parking is not fun. Most of workers are great but ran into one named Paris that literally took my Amazon return out of an Amazon box that I put it in saying it was too big for the item and instead wasting a new plastic bag to send it back to Amazon. I commented to her that the reason I send back Amazon boxes to Amazon is so they use them to help save our planet. She didn't give a dang and shoved my item into the new bag instead.I don't know what her problem was. I've never had any other workers do that. The box wasn't a massive box at all ant if I had taped it up, she'd have never known it was a bit bigger of a box than the item. Nowhere does Amazon say, "Make sure to package your item in the perfect size of box or we won't take it."
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February 2023 by SHAILA MARTINEZ
Best UPS location. Chris went above and beyond!
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August 2022 by Joshua P.
Micheal and the other associates there have ALWAYS been helpful. They are patient and go above and beyond.
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August 2022 by Jennifer N.
This place is my go-to for returns. Everyone there is always so helpful and friendly. They are super quick and go above and beyond helping with taping items or printing a label. They even have a (very small) parking lot! It's a plus right off Sepulveda/PCH.