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February 2024 by Marlene Torres
Stoped by a few days ago, great customer service , friendly and attentive staff who were ready to help as soon as I walked in. I went in just to ask a few questions and check out any promotions. I was helped by a guy named Jesus. He was so knowledgeable and kindly explained everything thoroughly . I asked a lot of questions and he was patient the whole time which convinced me to upgrade my phone !! Customer service is definitely way better than the Clovis store on Shaw or any recent store I’ve been to in Fresno.
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February 2024 by Andrea Mares
Horrible customer service. Walked into and empty store with 4 kids sitting around a table glued to their phones. No one greeted me they just stared and went back to their phone. One girl finally got up and was super dry and rude. Sucks this is the only Tmobile in town. Get theses kids some better training.
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September 2023 by Leticia Vega
Very well understood getting my new phone n very respectful customer service
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January 2023 by Classic
Bad costumer service , girl that help us had a rude attitude couldn't finish talking before she would try to talk over me and with an I know it all attitude
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November 2022 by Amber
Bad customer service. I went in and this girl had a bad attitude from the beginning. She didn't want to give me my warranty exchange. I don't even know why she is working there. Aweful customer service. Had to go back another day and the gentlemen that helped me was polite.
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October 2022 by Sylvia Trujillo
Wouldn't want to express my hurtful feelings with these place after being a customer for 17 yrs it's very disappointing and wouldn't recommend t- mobile to anyone, anywhere but here to get service and a phone my experience and my family's
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April 2022 by Terri
Great customer service & very helpful.
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December 2021 by Kristin Chavez
Kayli was rude to customers besid me
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October 2021 by JOSHUA' S (Deal Dough)
Only problem is, T-mobile don't have BlackBerry phones ?. Good people. Always handled everything smoothly with me. Love my Wi-Fi there, excellent up dates. woowoo
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September 2021 by JOSHUA' S
Only problem is, T-mobile don't have BlackBerry phones ?. Good people. Always handled everything smoothly with me. Love my Wi-Fi there, excellent up dates. woowoo
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August 2021 by Emma Rose
The worst kind of scammers. My 85 year-old grandma went in to ask for help with her phone and the lady didn’t even look at it and said she needed a brand new one. In reality she just needed a simple software update. DO NOT trust them. They will take advantage of you.
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May 2021 by Valerie Padilla
Great customer service! The store manager, Oscar and team puts their customers first which is amazing. That’s what you call customer service. I would return here again in the future ??
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April 2021 by Samantha Y.
racist and stupid people work here, really need to reevaluate the associates who work here as they are very rude and unhelpful, will waste your time because they are unintelligent on everything.
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March 2021 by Elena Enriquez
Great customer service. She was polite and patient and helped me in every way possible! Loved my experience it was easy and fast.
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March 2021 by Vivien “Viv” Lopez
I had an appointment last Friday 5/22 to this location for the first time to do an upgrade to my daughter's phone, the guy who helped us was so rude, seemed bothered to even be helping us and was not helpful at all. Didn't go over my plan rate if any changes were going to made with new phone, didnt tell me about the Apple promotion you get when you purchase a new phone, he just kept trying to push a bundle on us when I already said no thanks twice. Felt like he was rushing us out the doors. Very unprofessional I wont be going to this location again.