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October 2023 by Jeff C.
What a joke. I have spent most of this morning trying to get a live person for possible credit card fraud and all you get is an automated system that doesn't understand. No problem, call the nearest branch, which is over an hour away from me and there is no answer. I have a ton of airline miles to use and then this card is cancelled.
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June 2023 by Spencer Br
I went there to start an acc .for one of my clients it was 1145 on 5 /30/23 i was told there was no one to help me and mabe i would be help in 40 min but if i leave and go to reatroom the time would start over .very unprofessional. Rude . No one had any idea as what to do. Customer services is very sad !! Would not recommend this location or Bank .to anyone.
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January 2023 by Alfredo Morales
Worst Bank Ever , So Unprofessional, Idk how they even have a job there still . I will definitely withdraw all my money and switch to another bank .
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August 2022 by J J.
All resolved by a lovely rep from BOA
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July 2022 by Jesus Jimenez
Was actually googling Credit Unions around here while waiting in line because it takes that long.Also what's the logic of having four registers but only one teller at a time?
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February 2022 by Kittykitty Bangbang
This Bank of America stole my money and then put a lock on the account and then they keep being disrespectful and Unprofessional I agree that they need more then just help they need a new System !!!!!!
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September 2021 by Sulab Khatiwada
Worst BOA branch in a entire country. I am going to change my bank just because of this branch. Staff here just don't care about the customer. I want to give the -5 stars but the lowest I am allowed to give is 1. This branch is depressing and poorly managed so I recommend everyone to avoid Bank of America of Madera, CA.
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July 2021 by Ramiro Rodriguez Jr
This bank is the worst bank i have ever did any kind of business with . the staff is rude. Very stuck up and is over all isnt helpful in any way ,it really felt like they wete being prejudice against me .
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June 2021 by ron bee
Closes too early. If this is all about ATM and no personal touch, why don't you just close this branch altogether?
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May 2021 by Esvee Flowers
I ALWAYS come here to withdraw my monthly SS pension until Kristina who was lazy, impatient and not friendly. She asked if I have an account, when I told her I didn’t have one, she told me I can go to any bank to withdraw my pension. Then she claimed to have attempted 2x to process my withdrawal but didn’t go through & told me to use the ATM which I did. It went through and am wondering whether BofA as a matter of directs customers like me to use their ATM instead to be able to charge me $3 ATM ?
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January 2021 by Martin Ruiz
The bank is closed temporarily without notice to the public since Dec 10th, 2020. I presume because there is no notice at the physical location that someone caught covid and everyone got infected.
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December 2019 by David J.
I called this bank to get some information on setting up a trust account but could not get through because I didn't have an account number. Their loss!!!
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September 2019 by Princessa Sanchez
Olivia is always friendly and very helpful! Great customer service!
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May 2019 by Cesar Murillo
2 tellers for ~ 20 customers =bad customer service, bad customer service results in lower customer engagement.
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May 2019 by Teej S.
Worse bank ever, horrible service and crazy long wait times
