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December 2023 by dennis di cristo
I worked at this location. Pharmacist Meron Tedla was one of the most racist, discriminating people I have ever worked with. She has this fake nice demeanor about her but she will show you her real colors really quick. If you want a positive experience, go to another pharmacy.
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October 2023 by JESSICA LE
Avoid this location at all cost. The system let me book a vaccine appointment at 1:45PM. I arrived on time and just found the pharmacy closed due to lunch until 2PM. Not happy but things happen. I waited until 2:10PM when they’re back from lunch. However they said I have to make an appointment again due to their mistake of taking appointment with me during their lunch time. This made me mad as I have been waiting for 30 minutes and they can’t honor my appointment. I told them since I’m already at the location, I can wait a bit longer to have my vaccine done and they rejected. If you don’t want to be treated like this, avoid this location as they don’t know how to do business or just don’t care.
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September 2023 by Ryan Ricco-Pena
Avoid this location! Shop anywhere else but this store. Complete and total lack of customer service at this location. If it feels like there's nobody managing it, it feels like there's no supervision, and the employees here do not care about the customers. Total and complete management failure at this location.For example, they always close early, and the employees just choose to leave whenever they want. They pretend that the system is down, but there's no job I'm aware of where there's a computer error and you just get to go home two or three hours early. What happens if the computer turns back on in 5 minutes? Also, when you go to the Walgreens that is less than 2 mi away from this location during the "Nationwide system outage" that the employees claim is happening, the other Walgreens is open and working and checking people out. I don't like being lied to, but the employees here do it all the time.
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May 2023 by Ari Bay
Clearly a management problem in this location. They messed up a Fedex drop off. How? It was somehow scanned to stay in the store instead of being picked up by a driver. Oh and the photo department is a joke. Expect major delays.
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May 2023 by Melody Daley
A customer and I just walked in and there was NO ONE anywhere in the store. It was so odd. He left his purchases at the register and walked out. So did I. Terrible customer service. So incredibly frustrating. Drove long way to get there and absolutely no one working in photo. Total mess behind the counter. My photos not ready. I don’t have time to go home and come back. So disappointing. And frustrating. Now someone won’t get their gift…. This location needs some staff.
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May 2023 by Elijah Neacsu-Xie
My brother and I used to come here everyday and the employees are all extremely nice!
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March 2023 by Tom P.
This is one of the worst Walgreens for location. It maybe technically in Los Gatos but don't let that fool you. Everything is always out of stock. They don't do there counts so when you order online it say's available but then you end up not getting anything you ordered . On top of that they lack employees all they care about is the pharmacy which I understand makes all there money but why even have a conscience store attached .better off going to target for the price and convenience. Atleast there you can find an employee that can help you most times. Oh there is more when you mobile order and then they adjust your order because there out of everything they don't give you an updated amount there charging no recipete they won't let you substitute to make your order whole. And then they let the original price linger as a hold on your account for three days before it's adjusted and goes thru very inconvenient. ZERO STARS
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March 2023 by Richard S.
The pharmacy here has gotten worse and worse. Todays case and the motive for this review - I prepaid for my Rx and need to get out of here within 15 minutes...should be plenty of time right? Well apparently there was some issue with my insurance, and even though I prepaid full and outright, they're still jerking me around saying my insurance needs to be updated. And it's amazingly slow. So slow I'm gonna have to leave without my medication and not have it on hand post-surgery.Not going to continue bringing business here or any Walgreens. Walgreens Rx (corporate) should be ashamed of this shaudy system and service. It affects me not only as a consumer but also as a patient - way to blow it guys.
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January 2023 by Stormy M.
The pharmacist really helped me out of a bind. I had run out of my medication, my normal pharmacy was closed for days due to the storm systems that pounded CA non stop, and this pharmacy came through to help me. It was a super complicated process because the refill had already been processed at the closed pharmacy and my insurance was not cooperating. This Walgreens went the extra mile to help - what is that called? Uhm, Customer Service? Absolutely YES!!
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December 2022 by SW L
They lied to me.We visited this Walgreen branch for passport photo service. The person at photo corner could not handle the camera and asked us to come back in the evening as another person who can deal with it would be available then. We returned as they said but nobody showed up for 10 minutes even if I pressed the service request button. After 10 minutes with another button call, finally a lady showed up but only told me that they cannot do the passport photo as they were behind the schedule for other stuffs. Actually she is the store manager there but did not honor what they said to their customers.Fortunately, I was lucky to find a CVS branch and they addressed my request immediately and finished the process in 5 minutes. I still do not understand why they (even the store manager) cannot spare 5 minutes to a customer they made a promise with at Walgreen. I hope there is nothing wrong with their customer service protocol, writing to the customer service contact and my friends through Linkedin.
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November 2022 by Padmaprabodh Ambale
Avoid this store. Very rude store manager refused to do passport photos stating that she needs to cater to other customers. When asked how long is the wait, her response was that the wait would be as long as it takes and we can go to another store if we want. Which is, of course, what we did.
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September 2022 by Rwp C.
Had scheduled a COVID booster appointment here and arrived on time. I was informed they were short staffed and would not give me the shot. I did not receive a cancellation call or email.
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July 2022 by Kevin K.
I made an appointment for my mom's Covid booster online at this particular Walgreens a couple of weeks ago. When we got there they told us that they don't have any vaccines. So we left. We made another appointment today (7/30/22) for her booster and this time the clerk said we don't do vaccines on weekends. So you can imagine that was not happy and didn't accept that as an answer. I asked for the store manager or anyone who could help with this situation. The pharmacist came to the counter and said she is shorthanded. I said then why do you accept online appointments. She said we have no control and can't block the appointments. Anyway, my mom is 86 and I wasn't going to leave again until she got her shot. After almost an hour of looking her up on Medicare, they finally said ok we can do it. But you now have wait another 15 minutes for the vaccine to come down to room temperature. In any case, this looks like a systemic problem with Walgreens' Covid vaccine administration.
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June 2022 by Michael B.
Absolutely the worst customer service. Show up to the pharmacy and don't let them tell you it will only be a few minutes. The young lady working there told me ten minutes, so figured I would shop a bit. 50 minutes later I go and check and still waited another ten minutes. Absolutely outrageous, I understand being short handed, but come on people. Most of us come to get meds bc someone is sick. She didn't even have the common courtesy to say sorry or it will be a little longer or anything Place is very poorly run.
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June 2022 by shiva pharand
My husband & I had an appointment for our second Covid booster shot at Walgreens on May6. We get there and the pharmacy manager, tells us that the pharmacist is on her lunch break. We said, ok, we will wait in the waiting area. The manager come out 10 minutes later and tells us that they’re short staff and they have to fill up prescriptions…etc. There were no lineups for prescriptions to be filled, or any other customers to be helped, mind you. I responded to the manager that I made an appointment on line and have the confirmation number. But, he’s response was I can’t do anything about it! BTW, GOOD managers are excellent communicators and try to accommodate their customers. Clearly, this wasn’t the case at Walgreens pharmacy counter.