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December 2023 by Nabin Shrestha
People are very professional and very well polite. I experienced wonderful service from Anthony.
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November 2023 by Henry Hu
what kind of bank has only $5k cash on hand? anything more needs to wait for a week? US Bank!
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July 2023 by Whittington Lamarre
Didn't enjoy my ATM experience here. Security guard was rude. I've been a longtime US Bank customer but the service here is so bad.
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May 2023 by Madhan Rangaswamy
Terrible waste of time opening a Business account.We had all the documentation needed to open an account - but landed with Anthony Juni who had to make support calls for everything . We were on a crunch to get our contract through but there was no help. Anthony just made us run around and absolutely had no clue.Walked into Wells Fargo right opposite - with the same documents. It took 1/2 hr and they opened a business account just like that. This saved the day for us.
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September 2021 by Mindy D.
This place really fell off after the pandemic. It's like a ghost town here, and the service is non-existent.
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July 2021 by Michelle W.
As a long time US Bank customer, I was disgusted at the service of the guard standing in front of the bank. The guard profiled me for being a Black female and asked me to "screw off" (exact language used by him). I waited patiently for my turn to use the ATM machine and when I get to the ATM this guard confronts me for no reason at all. I take out my identification and he quickly leaves and stands at his post...as if he did not just make a huge mistake profiling me. He never apologized for his rude behavior. I withdraw my money at the ATM as usual and leave while this guard stares creepily at me when I drive off in my car. He ought to be fired. This bank is racist, and anyone who does not heed this warning will be faced with lackluster, terrible "service" from their staff.
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January 2021 by Felipe Cruz
Wonderful people working there, helping our community make their financial dreams come true
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September 2020 by Dave M.
Felipe Cruz has been handling my business banking for a couple of years. He is highly professional and goes the extra mile in getting things done. The downtown Los Gatos branch is the best branch of US Bank and everyone there is a pleasure to work with.
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January 2020 by Shabana P.
Went in to the bank and dealt with the branch manager Felipe Cruz. I should have known when insaw him wearing a hat in the teller line that he wold be unprofessional. However we were advised that he was the only one that could help with a big check that we needed to deposit. Long story short... as a branch manager he knew nothing about handling the transaction. We sat in the lobby and waited a long time while he made some phone calls. After that we followed his advice on his to do the transaction- days after nothing happened! He gave us the ring information and it's been a total waste and time! Better to take your money and do business with a more knowledgeable financial institution.
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September 2019 by Brett H.
Their service is always on point. The employees are very friendly. I've never seen more than 1-2 people in line which means you get in and out in minutes. Wire transfers take 5 minutes. Security guards in the parking lot meaning no one is holding this place up. Atm right out in front. It's a bit more tricky to go to now because of the one way ness of the road. Plenty of parking. My business banks at Wells Fargo. Much busier there.
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August 2019 by Michael Strelo-Smith
I really miss the customer service of the Pacifica branch. The manager Felipe is smug and attempts to mansplain instead of actually providing supportive customer service.
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September 2018 by Mary P.
Worst bank....on hold 1hour and 17 minutes and still holding. This bank doesn't deserve our business!!
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August 2018 by Niranjan Tulajapure
Two representatives at the counter very very helpful. Reggie and Nguyen both put in extra efforts to assist me and help get thibgs done.
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August 2018 by Alex W.
I recently founded a small nonprofit organization and was looking at various banks with which to start a checking account. US Bank's rates and transaction fees were significantly kinder to small organizations, so I decided that they would be the best fit. I've worked primarily with Brenda, who has been very well organized, kind, and easy to work with! She explained all of my options very clearly and is able to answer all of my questions. I've never felt any pressure from her to do anything for which my new nonprofit isn't ready, and there are obvious opportunities for upselling that she has simply presented without being aggressive. Really like Brenda - the only reason why this isn't a five star is because there was a slight hiccup in communication between this branch and the rest of US Bank, which made me have to come back a second time. Brenda resolved the issue though so that the next time I came in, everything went perfectly!
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May 2018 by Dr.Matt.007 Flying.Cloud
Best Bank Ever!
