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August 2023 by Rick Bryner
1 star because zero is not an option. Do yourself a favor and go somewhere else. The guy that works there don’t care about your needs.
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March 2023 by Brian C.
Our guest toilet was constantly filling the bowl with water, which meant the flapper wasn't holding the water in the reservoir. I've fixed these myself before, but this current toilet is "special" and I couldn't service it directly. The Power Room was incredible. John -- in the store, he quickly helped me identify the toilet model I had, the parts inside, and provided instruction on how the pieces fit together. Art -- the new owner was super easy to work with, sent texts on the iPhone with estimates and line item costs. Not only that, he got us schedule very quickly. Chris -- the guy who came on site hit some snags while trying to install the new parts, did some thinking, did some research, and found a way to get the new parts to fit smoothly. He tested it and did a demo for us at which point we found related problem requiring him to more time. He was pleasant, easy to work with and kept saying, "I'm here to make this work. I'll make this work." And he did. He was pleasant. He had a genuine smile. And he was dedicated. Thanks you guys for keeping the powder room reputation stellar.
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October 2022 by Heather B.
Good COVID protocol. Needed to order a Toto toilet that was compatible with a Toto Seat. They looked up our model # and gave us options. We purchased it, paid to have it installed (~$250) only to find out that when we too the seat of the box it didn't fit. We then had to have the toilet pulled, re-boxed, and taken back. We ordered a compatible model, picked it up and had to pay another $250 for install. They took no resposibility for the mistake and refused to offer any compensation. We needed a new wax seal ring and even made us pay $10 for it.... (2x higher than ACE). I would have rated them 4-5 stars if we didn't have these problems. My point is that the ultimate measure of service is how a business will respond to problems caused by them to their customers. A real insult and a great disappointment....
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August 2022 by Cindy L.
Awesome service they really value the customer and appreciate every one very inclusive and helpful. I will definitely use them as a repeat customer
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April 2022 by Steve C.
Art helped get a technician sent out to my rental in San Jose the same morning I called. Freddy was quick and courteous. He fixed the stopped faucet quickly and my tenant was very pleased. Not to mention Art had great communication with me the whole time. Will be using these guys again if my Grohe gets stopped up again. A+, 5x Star Service! Cheers!
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December 2021 by Peter L.
Words can hardly describe the extra effort John made for us. We walked in with a high-end bathroom faucet that leaked. John took that faucet and, instead of selling us a new one, worked to fix the one we had. He ultimately fixed it, and all we needed was a new cartridge. There is only one store I will go to when I need fixtures, and it's The Powder Room. John is amazing.
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December 2021 by Pam B.
Best kitchen and bathroom accessories selection and material. John is extremely knowledgeable and mist friendly person. Shares with you the latest designs, materials and modern accessories. They have top of notch brands. Highly recommend if you are looking for luxury kitchen stuff. I'm so happy with kitchen sink the latest nice design. Thank you John for all yo do to make customer happy.
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November 2021 by Steve S.
I had a great experience at The Powder Room. I bought a bidet toilet after getting some really helpful information from John. I had some specific requirements and he helped me find the best options. He also helped me pick out some shower fixtures. I highly recommend coming here.
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July 2021 by Jill Hygelund
After three years of owning great products from the Powder Room, I was in need of service on one of them. They stood behind their product and provided a contractor who expertly handled the problem. I am very pleased with this company.
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April 2021 by Kaori M.
I bought all the plumbing needs from here for my kitchen remodeling some years ago. Everyone there is very knowledgeable and help you make selections! I bought things online for my next project based on my contractor's recommendation and I regretted. The photos don't quite tell you everything, like slight color difference or overall feeling, and since I'm not an expert, it is hard to decide among overwhelming number of items. After wasting so many hours choosing faucets, shower heads and sinks, I am not quite happy with my decisions made through online purchasing. So for my current project, I am back to the Powder Room! With helpful staff, I made my decisions very quickly and they were cheaper than what I was considering buying online! I went a few different plumbing places, too, but the service is never good. I'm happy with my decisions made at the Powder Room, and I'm by going back online or anywhere else!
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January 2021 by Erica C.
I called Scott to look at our plumbing as our sewer pump alarm was going off. He was able to come out same day and quickly discovered that both of our pumps were broken. He ordered new ones for us and fixed everything quickly. We have called for some other issues and he comes out quickly and does a good job. Great family owned local business.
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September 2020 by Johnny D.
Great customer service. I visited right when coved hit and John was so helpful. I just went on line because I need another part and will be in monday
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August 2020 by Raul Martinez
I love The Powder Room I've been going there for years the guy John is very helpful and he knows his stuff about Plumbing I love going there to keep updated on new faucets and valves and tubs very pleasant atmosphere it's like an amusement park for a plumber
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August 2020 by Kelly Morgan
Beware: not Covid-safe! The man working there is not requiring masks and is not putting one on himself -- yuck! Before going in this morning, I asked if he was enforcing a mask requirement and he said "no I'm not wearing one so no". There was some hand sanitizer on the counter but wouldn't risk it.
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May 2020 by Caren H.
We needed what seems to be a funky piece to be able to flush our kohler toilet and luckily I found the powder room! John was superb from start to finish. He walked me through how to give him the part number to check if they had it in stock and they did! When I went into the shop, he happily put the pieces together for me so we didn't have to fumble with it when I got it home. My hubby was DELIGHTED to know he had less work to do!! He just had to install and flush the toilet! Yay! Story continues! John called me back the next day to check if the part was working ok for us! What amazing customer service! It's like I had surgery and the doc was calling to check in on my recovery! Go to the Powder Room the next time you have plumbing needs, they're really top notch!