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February 2024 by Jerry
It's pretty bad. I bought a lot of stuff from them through the years. Been a good customer. Now I'm buying a bottle of r134 (freon). I have the empty bottle to return because there's a $10 core charge for this little tin can. The girl wasn't going to give me my $10 back, because I don't have a receipt when I bought it 4 years ago. It just a deposit on a can or bottle soda. When I went there 4 years ago, I returned to two empty bottles and didn't have a receipt. Nor did they ask for one. So before the pandemic I didn't have to have a receipt. They're just so greedy. I also asked to use the restroom. Nope they won't let you. I'm going to start going to AutoZone or someplace else. I am tired of greed.In response to the Owner of O'Riley response to my posting. Yada yada yada. Spoken like a true greedy company. Of course you're upset you might. You might lose a dollar.Maybe you should spend the money educating your employees on how to give customer service. Then I wouldn't be writing these kind of criticism. YOU want me to come back get more "Disservice". How about you correct the problem. Them maybe, just maybe I might give you my money. You burned me once shame on you. Burn we twice, shame on me. So put your money where you mouth is. I tried of greedy companies like this thinking they can fool people, with there lip service. Maybe, just maybe a boycott will help? What do you think Mr owner?
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February 2024 by E V
Will was great. He got me in and out quick with the part that I needed for my truck. Very friendly and professional. Excellent customer service! Thanks Will.
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February 2024 by Frank Berghuis
Wow! Amazing service. Needed a new battery and there was only one person working this morning. In spite of that he raced around and got us back on the road. Thanks for turning a minor disaster into a nice day.
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February 2024 by Edgar Corral
Excellent service. Ricardo took the time to ensure the current wipers, and quickly helped install.
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December 2023 by Ben Clark
Great customer service I was able to get help almost immediately and they have parts for your vehicle in stock and can help you find parts that if they are out of they can find out which stores will have it and how long it can take and how much it is and they can help adjust the price
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October 2023 by Joseph Richards
Great job on correct parts and great customer service handling aswell!
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October 2023 by Kevin Crittenden
Will is the man. Outstanding service for my battery and got me on the road in no time.
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September 2023 by Nancy Gerstell
These guys are extremely polite, knowledgeable, and helpful. Installed my hard to find battery and my AC refrigerant. (Fiat 124 Spider)
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August 2023 by Kelly Mathews
I needed new wiper blades, and Ashley quickly found me a pair on sale and installed them within minutes. I really appreciated her efficiency and friendliness!
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August 2023 by Skyler Smith
Thanks to Moctezuma and Will for helping me with my jeep!
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July 2023 by David Wright
I'm writing because Israel, the staff member who helped me, stood out as intelligent, quick to understand what I needed and to locate and give advice on my issue, and his professionalism/enthusiasm for helping me get my car fixed. Give him a raise & chances to grow. Israel is going to go places.
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March 2023 by Evangelina B.
I needed to get my battery checked as my car wouldn't turn on. Luckily it turned back on after a few minutes so I immediately drove over to this location. I walked in and went to the counter and asked for my battery to get checked. A guy named Celso quickly assisted. He checked my battery and it came back as bad so he recommended I get a new one. We went back inside and he patiently checked to see if my battery was still under warranty and unfortunately I had just missed the cutoff.He went over the different battery options and I made my selection. I asked if they offered install and he said he could do it which I was super grateful for. I was able to get in and out and on with my day with peace of mind! I had an excellent experience at this store. Kudos to Celso!
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January 2023 by amber ash
Eli was super helpful, thank you!
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November 2022 by Jack E.
Adrien and Izzy were a huge help, super nice, and extremely respectful. very friendly employees, and i couldn't have done it without them. i will be coming back here for any future things i need for my vehicle. thanks again guys!
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October 2022 by Karen Gross
Great customer service, fun people