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September 2023 by Lise Huoponen
Quick and efficient guys! Brought the car here a few weeks ago because of a coolant leak. One of the guys took a look under the hood immediately after we drove onto the lot, identified the issue and gave a price estimate. The fix required ordering some parts but we were instructed to bring the car back the next morning and that’s that! The car was ready by afternoon.As some reviews have already mentioned, there is occasionally a bit of a language barrier with some of the employees, but the service is good regardless! Their work can seem a bit hectic but everyone’s always super helpful and nice to talk to. What you may lack in perfect communication, they make up for with excellent work.
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August 2023 by Suzanne Frey
Language can be a challenge, and the operation SEEMS super chaotic and disorderly, but there service and the pricing were great and fair. Recommended!
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June 2023 by Eric V.
I brought my SUV here. I came in for a oil leak and ac. I paid for the work thinking it was done. We paid for service and the leak was never fixed. Stay far away from this place.
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March 2023 by John Bryan
I live in Los Gatos and I have been taking my cars to them for several years. They are the best. They have fixed all kinds of problems with our cars, from transmissions to leaky hoses. I have never had a bad experience. Not only are they great mechanics, but they are honest and charge reasonable rates.
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March 2023 by Adam G.
STAY AWAY from Fraudster PHOUNG and other crooks at LOS GATOS AUTO CARE!! in Los Gatos, CA, or else get your car destroyed and get scammed by them!They are INCOMPETENT and do NOT know NOTHING about cars!!Instead this crack place should be named Los Gatos Thieves Auto NO care!***My husband caught them making up extra works and then doubled the amount $$ they originally promised on multiple invoices!!!!! which they will all be turned in to authorities for fraud and Scam!!!They also lied about Oil change and used a wrong and cheap oil, used wrong parts, which caused severe damages to our car and its performances.They are FRAUDSTERS and knowingly maliciously DESTROY PEOPLE'S PERSONAL PROPERTIES!They are extremely RUDE and CONFRONTATIONAL in person and hang up the phone and yell.They argue, Extreme LACK of a civil communication and NOT understanding English at all!!****REPORT THEM!! REPORT THEM!! That place should be closed and they should all be locked up and sent to prison****
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January 2023 by Craig C.
Phuong has no equal. I have been using this business for over 20 years. I hope he never retires. I don't know what I will do when that happens. Maybe I will just sell my car and bike everywhere.
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December 2022 by Mary D.
These are my boys! Honest, kind, hard working, and SMART! I love Phuong. Not a man of many words, but he has fixed a few of my cars. I've been going here for 10+ years and they always seem to fix the problem at a reasonable price without ripping me off. Thank you!
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October 2022 by Peter B.
To those who reported Phuong being rude. This may be a language or culture barrier issue. He's originally from Vietnam, but speaks good English and he's a master mechanic. I've had him work on my cars for more than 20 years and I know him very well. He's actually kind of funny with a weird sense of humor. Just tell him what your problem is and he will fix it. Don't ask stupid questions. If it's a quick job he will do it right away. No appointment necessary. I showed up for an oil change for my BMW last week and was out within half an hour since I brought my own filter. Peter
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October 2022 by Robyn B.
Been going here for over 30 years - the most honest, fair, reliable place in the area.
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October 2022 by Kanwar Chadha
Phong is excellent mechanic and very reasonable. Good sense of humor also!
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August 2022 by Steve L.
Phuong at Los Gatos provides quality service and is honest and reasonable. He's a no bs guy so don't expect a warm fuzzy feeling. What you do get is quality, quick turnaround service. Thanks Phuong! Steve
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August 2022 by Phillip Floyd
Do not come here. Horrible service. Check engine light came on after I drove 5 miles. Brought the car back and he told me to come back tomorrow. I asked them to look at the knock sensor and they didn't. The problem wasn't resolved. Ended up doing it myself.
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July 2022 by Adam Alzaidi
Phuong has been our family’s mechanic for over a decade. Fair prices, no nonsense great service and always gets the job done right.
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July 2022 by Bethany S.
The rudest person I have ever encountered. We exchanged about 2 sentences and I immediately left because he was so ridiculously rude.
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July 2022 by Thanh Le
Phuong is super talented and the price is very reasonable. Love this place!