-
March 2024 by Uxar
Excellent Hertz rental point, very friendly and professional staff, very clean and high quality cars, sometimes new.Specific information on request by telephone directly, it is much more practical than in large airport agencies for example.When possible, a vehicle upgrade is applied to Gold members and it is often possible for them to take you back to your point of residence, which is extremely kind.By far my favorite Hertz agency.A detail to mention, however, because in general when you rent a car you have suitcases, and they do not provide a trunk cover in SUVs, which is annoying because during any stop you can see into the safe and get robbed.This is a detail to be improved unlike the competition which often offers this essential accessory.However, I highly recommend this Hertz agency.
-
February 2024 by Salim Ali Khan
Robert, Luke and Nader were absolutely amazing with their customer service and made our experience of renting and as well the eventual return an absolute breeze.Had to rent a car since we had to send our car to the body shop for a fix and the Hertz location made it an absolute easy renting process for us.Had the car for a few days before we returned it and on the day of return Luke was instrumental in helping us with the final walkthrough and billing in such a short turnaround time.Absolutely recommend their car rental location and their service is absolutely top notch!!
-
January 2024 by K.O
I just have to say Nick and Josh were amazing we had a bit of a situation either our rental and they were quick to give us options which is love and were able too swap out our vehicle with no hesitation and no problem especially visiting from out of town they are really incredible employees.
-
December 2023 by Armin Weiner
Something in their system was wrong. Not so good for international rental - re-booked at the airport with no problems at all.The counter person tried to help but somehow their system is cumbersome and didn’t handle correctly international card transactions. All good at the end after calling hertz support line who helped with the rebook.
-
October 2023 by Ally Carol
Veryl was very kind and helpful making it an easy experience from start to finish :) thanks!
-
October 2023 by David A
Great Hertz location & service! I've been there more than once simply because they are so friendly and easy to work with. Veryl & Robert are friendly and provide great customer service. I recently made a reservation 30 mins before I needed the car and it was ready when I got there! I'll continue to use this Hertz location for all my car rental needs.
-
August 2023 by Jeremy Geiger
The experience here, even when there is a long wait, is infinity better than Dollar or Thrifty at SFO airport!!
-
August 2023 by Lee Ping Kwan
Had a great rental experience here with a Chevy Bolt. I'd never driven one before, and the staff were patient and helpful as I familiarized myself with the specific controls and features. After I was oriented, I had a fantastic drive down to Santa Cruz and back up to SFO - probably one of the most fun drives I've taken in a while (I normally live in NYC so don't drive that often, but when I do it's usually pretty scenic). Would definitely come back (for another Bolt!)
-
June 2023 by Elise Nguyen
Robert was very apologetic and helpful when we ran into a rental hiccup that was outside of his control. He did everything he could to help remedy the situation, and that was very much appreciated. Thank you so much, Robert!
-
June 2023 by kipp b.
They are truely great. I rent from them all the time ... excellent pricing and great service.I guess people only think to complain here.
-
May 2023 by Shauna Kanel
This place doesn’t open at 7:30am as it says on their website, or on their door, or on my rental contract. They all say 7:30 but they don’t open until 8.Also they called me the morning of my rental to tell me I couldnt have my vehicle at the time rented because they let someone extend their rental and didn’t want to secure another vehicle for me. They never called me once my vehicle was ready, late, and never extended my drop off time to accommodate their being late.I would rather drive to the airport for better customer service with enterprise than ever rent here again.
-
May 2023 by Paul James
Great experience there. staff is good and friendly. thanks especially Robert and Vero for comfortable service.
-
February 2023 by John K.
They have a wide selection of cars including Tesla which I rented this weekend. Staffs are very friendly and helpful.
-
January 2023 by Steven Sharp
Everyone here is friendly and extremely helpful . Everything went really smooth.
-
January 2023 by Marco R.
I have rented here a few times while my car was in the shop. Excellent customer service, clean cars, polite and attentive staff.
