May 2021 by Siete M.
One of the neatest and cleanest The Gap store ever. Everything is well laid out and neatly folded. I came in for a few T-shirts but ended up getting a whole new wardrobe.
April 2021 by Julienne P.
I was surprised that there was not a Gap at the Oakridge Mall so I was pretty happy to find a Gap in Los Gatos! Had to do some returns and so glad not to have to get on a Highway to Valley Fair Mall for it. Walked in to a short line with 1 person ahead of me and was greeted by a pleasant girl. It was an online purchase which I regretted as the items weren't what I thought they'd be like and didn't fit well. I explained to her that there wasn't a receipt inside the bag and to my surprise she just scanned a bar at the front of the bag and said the receipt is taped to the outside of the bag. How interesting as I usually find receipts inside bags. Anyhow, the return was smooth and painless. Thanks Gap!
July 2020 by Jordan J.
The store looks good, but make sure you don't need to use a restroom before going. And don't drink any water on the way. They won't let you use the restroom and the "public" one the gal directed me to was in a courtyard and needed a key. Gap doesn't have the key and the offices are closed.
March 2020 by Kat H.
I came by after dinner at 7:30 tonight and their doors were locked despite hours posted were 10-8. I called and was told they were already closed. I asked about the 8pm closing time and the woman answered that they closed early due to slow business. Fine, but you should put up a sign and turn off your lights! Weak.
February 2020 by Lauri P.
HORRIBLE CUSTOMER SERVICE! I will NEVER shop at this store again. I don't know about the other managers, but Annie should not be in any job that requires customer service skills... Wow.