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July 2024 by Chris Caraves
ATM never works every other day. It’s LG .
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April 2024 by Rich C.
IF YOU ARE CONSIDERING INVESTING WITH JP MORGAN, PLEASE READ This is about JP Morgan part of the Chase JP Morgan corporation. While seemingly the same, they are separate organizations and no one from Chase can help with your investment accounts. Recently, due to my mother-in-law's severe illness we needed to withdraw money from her JP Morgan investment account. My wife has had power of attorney for years and has never had any issues with any other services at other vendors but the travails that she has been through needs to be made public. She has been through 2 sets of submissions both of which were reviewed and notarized by local JP Morgan reps only to find out that there were errors made by the reps, by the way, JP Morgan does not notify the customer of the issue, you as the customer must call to check on the paperwork status, I guess email is new to them! This morning we called the 800 number and got a really great run around with them not being able to give us any answer except that we needed to correct the errors..'sorry can't share that info with you' but did tell us that because the signature date was 4/8 and the notary signed it 4/9 it was not legal. That is understandable from a legal point of view, but how is it that the JP Morgan rep who reviewed and certified the paperwork and signature not know the law nor catch any errors. When asked to escalate to a manager we were pushed to another lackey who sounded like he was on a heavy dose off valium and would not give us his last name, employee number nor extension, c;laiming he did not have an extension number. Having been in telecom for 40+ years, I find that hard to believe in a system as large as they have (is this a nice way to say he lied to us?) When asked to speak to a VP we were told there were none and he was as high a person as we could speak with, I guess the VPs are out spending their bonus checks. In the mean time, my mother-in-law is suffering emotional distress and my wife is spending way too much time trying to work with a terrible customer facing organization.
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December 2023 by Stormy M.
I've been a long time customer at Chase but I rarely go into their offices anymore. I recently opened a business checking account and had the best customer service experience at this location. We met with An Nguyen who explained their accounts and provided the best options to make their services work for us. Later we met with Hugh Wong to open a business CD account and once again, everything was exceptional. Hugh made sure I had access to my accounts, which was great foresight to reduce any possible frustrations later. I was very impressed that all details were considered and potential issues were removed. I am happy I moved my business accounts to Chase.
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December 2023 by Motoki Y.
Worst customer service. Not only do they have one atm, at the back of the store, they don't let the customers use bathrooms when banking there.
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December 2023 by Jared Briscoe
Have gone here for years. Great bank with friendly staff
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February 2023 by Aravind Gayam
This is quite a chill bank location which I love to visit. I use locker services and other banking services. Staff are very friendly. They say Hi to you as soon as you enter (50 ft away).The branch is located at a very nice neighborhood (Los Gatos downtown) with a lot of restaurants etc close by. My wife and I stop by local businesses whenever we visit this bank.
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August 2022 by Joyce T.
Hughes Wong and staff were very welcoming and accommodating upon my visit.I made an appointment on their website but popped in a day early. I asked the welcoming teller if he was also a notary and she proceeded to his office. He took me in and we got the deed signatures done, then and there. Marvelous! Trip saved and deed complete. Overall, I picked Chase as my mainland bank due to their multiple locations and friendly staff. Haven't found a bad one yet!
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May 2022 by M
Bank is fine. However, DO NOT USE ATM. I WILL NEVER USE THIS BROKEN ATM AGAIN.
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March 2022 by Shelly H.
Worst banking experience I have ever had. I needed to open a trust account after my fathers death. Stupid mistakes were made by a manager and the account was never opened until I called the 800 number and found out about the mistake. My calls were rarely returned and emails never answered. Pathetically unprofessional behavior. Have taken my business elsewhere.
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March 2022 by Jan P.
I went to the Los Gatos Chase branch to close my deceased sons checking account. The amount is less than $2000. The death certificate was not enough the first time so I returned with additional documentation the second time. Today I returned for a third time and was told they were still unable to close the account because there was some centralized handling of the account that wasn't complete. The agent who told me to return this afternoon did not bother to call to tell me it was delayed so I went and now must return a fourth time. It is stressful dealing with the death of a son and also stressful wasting my time and gas.
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November 2021 by AGL Discs
Pedro is an amazing employee and helped me out with my business account. Super calm and courteous with me and I really appreciated his attitude. Great employee, great person. Thanks!
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June 2021 by Karen R.
I no longer do banking at this branch. The regulations on masks changed on June 15, and they refused to follow them. Said they had their own rules. Every business I have gone into since June 15, there is a choice whether you want to mask or not. If required to wear a mask, I don't go in. They waited until I was in the middle of the transaction to push a mask on me. I refused (as is my choice) and left. Not going back.
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March 2021 by Adriana P.
This branch needs to be evaluated by chase specific a employee name Diego (manager) it was normally business hours that I went to this location with my husband because I want to add him on my account. Visually he had no one and did not look like was in any phone call at the moment because he was looking straight at me. He told the teller to tell us he could not help us because he was with a client??? How??? Well I was very frustrated and angry because I been a customer with Chase for a long time . I hope chase considers his banks surveys and investigate this employees and their customers services. I will not recommend this branch to do business with. Maybe consider another bank.
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January 2021 by Michele C.
I see why this bank has such bad reviews. 9am appointment and banker shows up with no rush at 9:18am. Second time here to try and close an account and get my money after waiting 3 weeks and nothing. Luckily this time Diego helped me and got my account closed and my money... not sure what the other banker was doing and why they couldn't figure it out last time.
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September 2020 by James B.
There are 2 Chase banks in Los Gatos, Santa Cruz avenue is the branch i am referring to. I needed to down load statements for 24 months for my 2018 and 2019 Taxes. When i went in to see the business associate who I will not mention her name, to get the statements for 2 prior years in excel. I was told that it only comes in PDF and i would have to have them mailed to me. In which i received an email later that day due to the current situation they will not mail them out. I have been working with this branch since i moved back to the states a few years ago. Mind you i have paid out two very large lines of credit in January of 2020. So i decided to go to the branch on Los Gatos BLVD. Not only was the manager and the business banker apologetic they put me in touch with a person who walked me through the excel download. I will not be going back to the SC Avenue branch ever again. And if my business was not so engaged to the bank i would have moved to another bank. I find it absolutely unprofessional to just lie to me and send me away without a solution.
