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November 2023 by Jerry S.
This review is intended for the Westgate (West) Ace Hardware in west SJ. It's a beautiful, new store with great employees. You will be greeted at the door...and maybe by the store "mascot" Nala...a chocolate brown lab with a badge on patrol weekends. The guys and gals are very helpful. I've bought paint...mixed within minutes, a fast key fob upgrade, and lots of other "hardware."
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September 2023 by Denis Sweeney
Great hardware store; well stocked, attentive and knowledgeable staff. Feels like a local shop and not like a giant chain store.
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August 2023 by Tim La Rosa
I love this Ace hardware. Everyone is knowledgeable, friendly, and willing to help. I've never left there without getting what I went there to pick up. They carry up to date parts as well as hard to find older styles. I definitely recommend this ace hardware.
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August 2023 by Oscar Gonzalez Tamayo
Beware! This stores doesn't accept return from other stores. I bought a couple of ntenna poles on Manteca a week ago, tried to return this in Los Gatos store and they can't receive them back because they were purchased on a different store.Better go to home depot or lowes if you don't want to have this kind of problems
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August 2023 by S H.
I got my new key fob here. They were very professional. Lot cheaper than the other places.
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July 2023 by Marilyn Stephenson
I love this store! Great place to pick up hostess and entertaining gifts, love their towels and oven mitts, they have a huge selection of annual and perennial plants....my favorite shopping stop!
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July 2023 by Sicong Wang (Anson)
Super friendly and helpful staff! Best place to reliably source bolts and screws.
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July 2023 by Michael Woods
Good selection and help. Only negative is they could not find me in computer as I didn't have my card. Records not updated and narrowed by store. My information is shared with Mountain View and Palo Alto store with no problem so your explanation means nothing to me.
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June 2023 by Seth Calderhead
Just super helpful staff, and it's been that way for decades. They employ teens as well as knowledgeable adults, all of whom ask you if they can help whenever you look like you might need it. It's sometimes shocking at how helpful they are after shopping at understaffed big box stores. This is what you want a local hardware store to be like, and I buy stuff here I would otherwise save a couple bucks by ordering on Amazon because I like having them here and it's worth it.
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June 2023 by Brian D.
This one is not as big , not as nice Not as convenient as the others But a necessity in Los Gatos I go here once in a while as needed Basic home repair and hardware needs
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June 2023 by Jamie Mcgaster
Customer service is lost these days with big box stores. But not at this Ace Hardware! They were on point at every turn. Fri, helpful, fast and knowing the store. Hopefully other stores can do the same, two visits in and , I plan to go again.
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May 2023 by David S.
I've been going to Los Gatos Ace Hardware since moving to town in 1984 - there's always someone to help me find what I need. This week, though, Zach went above and beyond the "normal" helpfulness and bailed me out of a problem I'd caused by my own stupidity.I needed to replace the bulbs in a couple of ceiling-mounted light fixtures that had originally been installed by electricians 10 years ago. When I looked at the fixture, the only way I could see to take it down was to remove the screws in the recessed holes you can see in the photo. Naturally, I dropped one of the screws and couldn't find it, so I went to Ace to get a replacement.They didn't have the screw I needed (it was some very obscure size), but Zach offered to use his tap and die set to convert the hole so I could use a standard 15-cent screw - the only catch was he couldn't do it until the next morning. My wife found the missing screw in the lint filter this morning, so I thought I'd be able to put everything together (I'd taken the rings apart). I couldn't figure out how to do it, so I took the parts back to Ace; Zach spent 15 minutes putting the fixture back together - NO CHARGE. Most stores would have sold me a new fixture or charged for their time (or both). Not Los Gatos Ace Hardware, and not Zach - and that's why I've been going there since 1984.By the way, the right way to remove the fixture is to loosen the finials at the top of each of the gizmos that holds the rings together (see second photo). No tools required. Zach told me that, too...which is good, because I have more light bulbs to replace!
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May 2023 by Hailey Wiley
Staff is nice. Helped me pick out plants
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May 2023 by Cary Lee
The quality of the products at Lowe's is good, but there have been a few instances where I've received a faulty product
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May 2023 by Erma L.
Los Gatos Ace Hardware's has an incredible selection of home improvement products. I always find what I need!