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December 2023 by Chris Odom
Great Ace. One if the old school better hardware stores.
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November 2023 by Karl Buettner
Very dissatisfied and disappointed with the complete lack of of service I just received.Store is going through updates and they are relocating and restocking their inventory and the store is understandably disorganized and things are not where they might normally be. Totally understandable. I get that.After spending my time making my way through the entire store looking for the 5 items I came to buy I could not find them.Made it all the way to the back counter where I encounter an employee on a computer who asked me if I needed help finding anything. I said that I did, providing the information on what I was looking for. He pointed and told me that is "up in the front right of the store". I told him that I had looked there and did not see any of the items I needed. Then, with him knowing that the store is disorganized and that area in particular is being gone through pretty heavily to be reorganized simply said, "that is where it will be" and went back to working on the computer.I am a customer in the store looking to spend my $$ with a local merchant but that is seemingly not willing to reciprocate with basic customer service..I do not recommend visiting this store and I will never be back myself even though this business is only a few blocks from my home.
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November 2023 by Friedrich B.
Very dissatisfied and disappointed with the complete lack of of service I just received.Store is going through updates and they are relocating and restocking their inventory and the store is understandably disorganized and things are not where they might normally be. Totally understandable. I get that.After spending my time making my way through the entire store looking for the 5 items I came to buy I could not find them.Made it all the way to the back counter where I encounter an employee on a computer who asked me if I needed help finding anything. I said that I did, providing the information on what I was looking for. He pointed and told me that is "up in the front right of the store". I told him that I had looked there and did not see any of the items I needed. Then, with him knowing that the store is disorganized and that area in particular is being gone through pretty heavily to be reorganized simply said, "that where it will be" and went back to working on the computer. I am a customer in the store looking to spend my $$ with a local merchant but that are not willing to reciprocate with basic customer service..I do not recommend visiting this store and I will never be back myself even though this business is only a few blocks from my home.
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October 2023 by Tom Hughes
Last great hardware store, to bad it's closing.
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September 2023 by Mr. Pavone
I often describe hardware stores as toy stores for middle aged family men and this place is the KayBee of local hardware stores. Staff is helpful, the goods offered are varied and of good quality. It's also very convenient that it's located just on the south end of Los Gatos. If you live on one of the nearby mountains you can be in and out without the hassles of traffic in the town proper. As an added bonus the USPS office is right across the street.
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August 2023 by Garry Holst
Great selection and great customer service
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April 2023 by David Robbins
Wonderful customer service! Crew was nice and helpful.
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April 2023 by Greg Illes
Small but excellent. Surprisingly good selection for a small local shop. Parking around the side. Excellent technical help too. If you're over 65, simply ask to receive a 10% discount on any purchase.
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April 2023 by David R.
Wonderful customer service! Crew was nice and helpful.
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April 2023 by David Hoffman
I went there for a few parts for home repair. I stayed to watch the baby chicks, browse all the useful gadgets, and just otherwise enjoy the ambiance. This is a great hardware store for small and large projects alike and really friendly atmosphere.
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April 2023 by Jason Jeffrey
Friendly staff and well stocked with every day items
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January 2023 by Tim DuClos
It is always a pleasure to shop here.Tim & Ken are always quick to providea solution to home problems.
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December 2022 by Bruce Lind
This is my "general store" hardware supply when making a stop between overland expeditions.. On first visit all 10 items on my "if I see it buy it" list were there and easy to find with helpful employees; usually I might find 3 on the list in a typical hardware store..
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December 2022 by Steve Sander
Great service and good selection.
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December 2022 by Adam Ottke
SO happy to have this shop in town. And everyone is so helpful!Sometimes there are more experienced-looking people (yes, I mean older! ;-)) in there, but often it’s younger high-schoolers. But they know their stuff! I don’t know another business who has such helpful young people who know where to find everything in the store! As a business owner myself, I’m jealous they have such good training. I try, but teach me!Thanks for being a great shop in our community ;-) And go, kids!
