-
February 2024 by Priyanka Ajani
Edgar is the best!!! 5 stars ⭐️⭐️⭐️⭐️⭐️
-
February 2024 by Christopher Loverro
Edgar was top-notch
-
December 2023 by Naya M.
Ashley is the best man who can help you anytime, I had very good experience and highly recommended this store and specially to work with Ashley , thank you very much Ashley
-
November 2023 by Rebecca F.
Do not go here!!! I waited 1.5 hours before they were able to assist me where they said I would have to have a temporary number when switching over from another carrier as well as additional fees to switch. This location is INDEPENDENTLY OWNED! Do yourself a favor and go a mile down the road to Beverly connection.
-
November 2023 by Kami Knudsen
Edgar was down to earth, friendly, transparent and honest. He didn’t try to oversell me something I wasn’t going to use. He was patient and knowledgeable. I typically hate going through the experience of getting a new phone, but this was pleasant and painless. Highly recommend him and this store.
-
November 2023 by Josh
had an appointment scheduled. Took me close to an hour to get over there. Don't you normally go to this location, but all the other Verizons we’re closed and I was actually able to make an appointment with them, plus because of the holidays, figured they’d be extra staffedwell, get in there in I’m n even really acknowledged for about 10 minutes and there’s only one guy in there helping out some other person. The employee finally asked me what I was there for and I told him that I had an appointment scheduled. He never asked me my name or my number to confirm reservation this also after I already checked in saying that I was at the store, he asked me if I have l service or opening a new line.....? if he had simply asked for my number he would’ve seen my reservation and easily seen that I have an account with you guys.After that, he started helping another girl that was there before me but didn’t have an appointment nor was authorized account holder. So she had you wait talk to everyone that she was on the phone with and then had that person send some kind of confirmation that it was OK for her to the account and while this is going on she just having conversation with him for like 10 minutes. After waiting in there for about 30 minute since I got there and the guy didn’t see my keys in any rush coming and help me out anytime soon nor did I think that he’s been having any time to help me out before it close. .... I said to say, forget it, and walked out of the store wasting close to two hours of my time driving over there with parking and waiting for no reason.I mean legitimately, it was ridiculous and I swear I’ve noticed that it’s always better off to just talk to the phone representatives because they work on commission and they genuinely care about helping you or as in the store they work on commission and they really don’t give a Ish about their own customers. I had so many bad experiences in wireless stores in person. It’s ridiculous. Similar to use car salesman.
-
November 2023 by SPENCER Scothorn
I love this store and how friendly and easy everything is here. Employees are very nice , knowledgeable and very helpful. Will definitely be coming here from now on for all my purchases etc with Verizon. Amazing customer service! :)
-
October 2023 by Sierra M.
Absolute AWFUL service from Dehja I went in to order the new iPhone and was helped by a man who was terrific, so friendly and helpful! Unfortunately, when I went back a few weeks later to pickup the iPhone, I got Dehja instead and received the absolute worst service. We check in with Dehja and get everything squared away to pickup my phone, she goes back to get it and comes back saying that there's a timer on the safe and we have to wait 7 minutes for it to open. Totally fine. We go and look at the cases to kill 7 minutes. In the meantime, a woman walks in and asks Dehja some questions and initially we don't mind because we have to wait anyway, but then it seems like Dehja is going to help this customer. So I assumed it was probably a quick issue and that Dehja would come back to us after the 7 minute window. About 20 minutes go by and I go to Dehja and ask if we can be helped now and she tell me to wait. At the 30 minute mark I ask again and she goes "what do you need?" So I reminded her that she told us we only needed to wait 7 minutes for the safe to unlock so I could get my phone. She then tells me that she's almost finished with this customer and then she'll help us. The entire time she has such a bad attitude. Finally after 45 minutes her and the other customer finish up. Dehja walks the customer out to the door and then Dehja LEAVES THE STORES, GET INTO HER CAR AND DRIVES AWAY. I'm standing there like is this girl serious? She told me I needed to wait 7 minutes, it's now been over 45 minutes, and then she leaves without saying a single thing! She walks back in (no idea why she left) and gives us the worst attitude "what do you need?" So I reminded her again about my iPhone. She finally goes back, gets it, and brings it to me. She hands me the box and goes "you can set it up yourself at home, right?". At this point I'm so tired of waiting I just leave. Then next I see a $40 charge on my bill for "in store activation". This awful girl charged me $40 to "activate" my phone when she did not! She handed me a box and I did everything myself at home. What a SCAM
-
July 2023 by Carol J.
Edgar was the best! He was helpful in a very stressful where my phone was stolen. He was very discreet with pricing/private info at the store. He also went above and beyond on the phone helping to recover my data.
-
July 2023 by Kurt Wargo
Sharon had amazing customer service. Even when the store was very busy on a Saturday morning and the only one working, she was still pleasant. Even took the time to help an older gentleman in a wheelchair who was difficult to understand. She was amazing!
-
July 2023 by Jondi Mac
Edgar is the most patient person I’ve seen in a long time. Me and my family are visiting LA and needed SIM cards. Edgar showed the various options and explained it meticulously.He checked our phones one by one to see if they were compatible. We’re very happy with the service. Thank you Edgar. You are an asset to the company.
-
May 2023 by Karen T.
Been coming for years but lately they have had poor customer service. They try and sell you additional products you don't need but try to spin you a story of why it's imperative. Don't waste your money and time.
-
May 2023 by priscilla petty
Edgar at this Verizon Wireless location at the Fairfax farmers market was beyond helpful and kind. He helped me with transferring phones and porting number. Very great experience and the employees are very professional and knowledgeable and friendly.
-
April 2023 by Amanda Chastain
This experience was terrible. Not only did I wait for an hour before someone was able to help me (I was one of 4 people in the store), but then they told me I was getting a promotion and subsequently charged me full price without my knowledge. ON TOP OF THAT they also took out an additional charge from my bank account directly of several hundred dollars (WAY MORE THAN "JUST TAX" with no receipt (I asked for emailed and they did NOT email it and verizon customer service never got the record). I spent HOURS on the phone with verizon trying to fix what they overcharged me and they would not. They LIE about promotional deals and then charge you full price with added accessories, even accessories that you did not ask for and were not told about. THEY ARE HORRIBLE PEOPLE AT THIS STORE!!!! They steal here and they lie. DO NOT GO HERE.To update here, I emailed the email provided in the store response below, and filed a formal complaint with the store. The manager (Rochel) called me very quickly and was willing to work with me and get me a refund after she saw my review and heard what I had to say. She seemed wonderful, however, she disappeared before finalizing the plan, and when I called they told me she was out "indefinitely" and that there were no records of the conversations we had or the compensation that she was going to give me. Once again, they suggested that I speak with a manager or go in person (I LIVE IN ILLINOIS!!!!). I have spent HOURS trying to fix this and am unwilling to start at the beginning.To whoever removed my post: I will ensure that this remains up because I think people should know that this location is crooked and they should go elsewhere.
-
April 2023 by luciano tancredi
This had to be the best possible experience at verizon ever ! Walked into a full house and waited till Stephanie helped me switch my phone over from another carrier. We had such a fun time while doing all the transferring. She was helping me get my phone set up and ready to go faster than I have ever had before. Stephanie and Rochelle made it such a great experience. They both had such nice energy. I wish I could give this store 10 stars. Such a wonderful atmosphere and team !
