I got my phone upgraded here twice: iPhone 11 then iPhone 12. No issues with them at all. Only downside is they will make you wait at the entrance because of COVID. The place is also pretty cramped so if other patrons are here then it might be a little uncomfortable. The staff are bilingual too. Everything else checks out.
August 2021
they don't do phone upgrades...phone store that doesn't sell phones lol
April 2021
This VERIZON is on the fourth floor you should park in the garage, and go in through the third level entrance and then take the elevator by the waterfall up to the fourth floor