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March 2022 by T B.
I was in this store recently and had the best experience with Sebastian. I was upgrading my phone and accessories. I have unique and some would say picky needs and Sebastian was very friendly and patient with my dozens of questions. Thanks, Sebastian.
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December 2021 by Chantal H.
Raul was an amazing help. We came in and needed a SIM card for a different phone. He was able to switch everything with ease. I would recommend this store and especially Raul.
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December 2021 by Dalia Ganzel
The store manager made me come to the store to tell me they cannot help me. You come in none pay attention to you or great you. The workers didn't look professional and in my case ... was not helpful and pretty clumsy. ~ Waste of time !!!!!
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December 2021 by gabriel mateo
Why isn’t the schedule on the web changed because it shows that the store is open until 9:00 pm when it’s not.
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December 2021 by Rich A.
The employees at this store are always fantastic. Always up for helping customers and with a smile. We all know how rare that is but the gentleman get it from a customer service perspective Raul the manager goes out of his way. So friendly so detailed and focused observing customers with speed Because of my consistent amazing experiences here I will always bring my business here
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November 2021 by Joanna W.
Denise was the meanest representative. I asked to have a line separated and she said she couldn't help me. I called myself but was told I have to go in person. When I told Denise this she rolled her eyes and said I have to call myself. I asked to use the T-Mobile phone and she was upset about it. On the phone the representative told me I was doing the right thing and Denise was still fighting me about all the way out the door.
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November 2021 by stanley s.
I went in to the T Mobile store because I was having problems transferring data from from old i phone 8 to a new i phone 11. To my pleasant surprise, I was helped helped by the nicest and most efficient sales person I have encountered for many years. Denise Luna should be the poster person for T Mobile if they want to promote their good customer service. She was incredibly patient and understanding and made me feel that I want to stay with T Mobile for another 5 years.
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August 2021 by T T.
The sales rep completely messed up my purchase and added monthly payments when the phone should have been paid in full. This caused hours of inconvenience. Unprofessional service.
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April 2021 by Dan O.
Fan fu¢king tastic experience at this location. We came in just to get my gf moved onto my phone plan and ended up adding a virtual 2nd number to my phone as well. I did not even know this existed but it will be solving some major professional vs. personal contact issues I've been experiencing for the past couple of years. Jose was such a huge help. Walked us through various promo opportunities, managed to upsell us a bit, and talked the appropriate amount of trash about Verizon (my gf was leaving them to come over to TMo RIP). Right away Jose clarified my name and pronouns, which was such a relief for me as a non-binary customer. And assisted in changing the name on my account after we'd already left the store. The great thing about T-mobile is in my 5 years with them there is virtually no reason to go in-store, but if I DO have to do it again in the future, this is where I'm going. This was the only store we've entered besides a grocery store since the beginning of the pandabear and it was such a treat. Thank you!! Fun bonus is my gf was looking spectacular today and a kind gay asked to take a pic which really made her whole day.
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March 2021 by Kes
Came here after a horrible at&t store experience. Josue and Alejandra were very helpful, knowledgeable, and patient. I highly recommend this location and T mobile!!!
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February 2021 by Geraldine Smith
Rarely give 5 StarsExcellent customer service we're patient with me while they worked endlessly to correct glitches during one of the hardest times of my life so I know I was not easy to deal with they were great I was so happy I went into the store and did business on 75 so I call everybody under 50 kids great bunch of kids
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December 2020 by ARMA P
Very poor costumer service truly bad experience .
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December 2020 by Maria Ceron
I came to the store at 2904 Hyperion ave Los Angeles and Mr Christopher Koo help me and he did wonderful job and help me he is very professional and very helpful My experience with him was excellent also MrJesse Lopes was helping and also he was very professional and very helpful I have a very wonderful experience and this stored the two employees are wonderful with costumer service
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December 2020 by Rafael Marroquin
This T Mobile was great, the girl was very helpful
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December 2020 by Kam S.
Had to upgrade my phone. Had the best experience here. Very knowledgeable staff, warm, friendly and patient! Special shout out to Merwin and Jesse for taking care of me!