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March 2024 by Eun Hae Lee
I stopped by this store with my husband and changed my Verizon phone to T-Mobile. A young man named Aldo helped me with kindness and sincerity, so I had a very good impression about this store.
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March 2024 by Joon Kim
I've used T-Mobile for about 5 years, but this company has the worst customer service. It's really unpleasantNot worth a single star
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February 2024 by danny Kim
Byron was supee helpful and patient when i came in to the store today and was able to answer all my questions.
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December 2023 by Yesenia Cienfuegos
Excellent customer service
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December 2023 by Park Seung
When I visited the store on the evening of November 29th because I had to pay for my cell phone because of my caregiver, there were people and employees inside the store who told me to open the store at 7:36 p.m., but they closed the door and didn't let me in. The employee acted like he was closing it by hand, but it wasn't exactly closing time. There were 30 minutes left, but the employee closed the door and did not open it.
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November 2023 by Helen Williams
I was impressed with Byron services because I'm a senior citizen . He took time explaining how to use my phone
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November 2023 by Paula Perez
Byron helped me super easily and fast! Addressed the issue and fixed it within 10 minutes!
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October 2023 by Jong Choi
Came in to buy an s23 ultra and the salesperson Byron was very informative and helpful! Will be recommending more people come to this store!
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October 2023 by Juan Garcia
Geovanny great service in and out quick was able to transfer all my data to my new phone
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August 2023 by Howard Kim
They act friendly but completely lied to get the sale. I bought a iPhone 14 here a couple of months ago. Told me my iPhone cover was free but I got charged on my next bill. They never told me about insurance but I got charged for insurance on my next bill. I never authorized a new line but on my next bill a new phone number was added. Please be careful with the salespeople at this location.
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August 2023 by Aracely Valencia
Ashley and Byron were both very kind when helping me set up my new phone. Will be recomending my friends come to this store!
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August 2023 by Aurora Monzon
Byron was very nice and helpful when I came into the store today
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July 2023 by CuttingRoomPhoenix
UPDATE:The manager, Ceci, resolved the issue professionally and amicably, and ensured the employee was advised of the inappropriate behavior.INITIAL EXPERIENCE: One of their employees had the audacity to try and SWINDLE $5 from me to change my screen protector, which is free with my insurance. He said it was "his own personal charge for his services". And he only wanted cash. Huh.
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July 2023 by M Jimenez
This is the first TMobile that REQUIRED personal information instead of the TMobilr Tuesdays app... what's the point of the app??? Only location that demands personal info
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May 2023 by Alejandro Cuevas
Ashly was an amazing help when I came into the store the other day and answered all my questions and helped me set up my new iPhone. Need more workers like her!
