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March 2024 by Jerry E.
Jerry e. 3/23/24 2013 Toyota sienna van. had my front and back breaks replaced oil& filter replaced. I have been taking my cars to pep boys 1665 3904 fountain ave Los Angeles ,90029 for a long time.I have been knowing the current manager Michael for for 4years he is the best. assistant manager. hector deserves a lot of praise too. as well as service writer and assistant Herman. you all work as a team to help make sure the customers experience is satisfactory. and I can't thank the mechanic Robert p. enough for doing the good job he does on car. i don't care about any other review. they alway treat me the same "awesome " THIS IS THE ONLY PEP BOYS I WOULD TAKE MY CARS. THANK YOU AGAIN.
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March 2024 by damien b.
Had a great experience at Pep Biys tonight- great team! I had faulty brakes and they stayed 30 minutes late to fix them. So kind, right?!
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March 2024 by Gemma L.
Took months to arrange a replacement tire under warranty and were rude and useless at every step of the journey. Eventually I cut my losses to get the refund on my under warranty tire just so I wouldn't have to deal with them ever again. The worst place especially if you are a female customer.
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February 2024 by Francis J.
The manager is an asshole and had a bad attitude ,don't know how deal with customer in good manner seems that he don't like his job I don't recommend this place to anyone to have thier car fix
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February 2024 by Nate B.
What's the point of the online appointment system if they didn't even look at the basic maintenance information that I provided with my reservation? Also, I didn't get the sense that the appointment time actually mattered. Poor communication throughout the day. Bonus loss of stars because I was the first customer in the door and the floors were dirty.
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February 2024 by Sharon Bartlett
The Fountain store is my favorites. They are always kind and courteous, and recommend what may be needed. I always feel good and not taking advantage of when I leave this location store.Thank you to employees at the Fountain store.
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February 2024 by Bryan Dawson
We choose this Pep Boys over the dealership service every time. Nicer service, better price and clear communication.
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February 2024 by Joshua Hernandez
Great service!
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February 2024 by Paloma Pinto
Hernan really helped me out. I had to get my tire patched and he did it an hour before closing.
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February 2024 by Kayla Smith
Hernan was super helpful! Had to get tires replaced and they did it efficiently. Friendly and professional staff
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February 2024 by Christopher Hill
Had such a great experience at the Pepboys on Fountain. It’s my 3rd time here and they always take care of me!
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February 2024 by Audry Gomez
Hernan was super helpful! The service was so fast even in the really bad weather. 10/10
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February 2024 by ramiro moreno
Very good people they are willing to work with you
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February 2024 by Ken
I’ve never had a more NEGATIVE experience at an auto shop. Came here for a tire repair for a slow leak (a small leak that leaked air over weeks), and was told leak was not repairable. Totally fine, I understand how leaks sometimes are not repairable. I turned down the tires they wanted to sell me because I have a warranty elsewhere.When I asked the front desk staff if they could add air back into my tires to make them safe to drive back home, I was told “BRO, it’s a LEAK, the tire’s flat”. I asked if they could top me off all the same, I was basically yelled down by the front desk. Insane that they couldn’t be bothered to refill the tire, and I ended up driving off the lot with a flat tire. Will not be coming back here again, and don’t recommend this shop to anyone else.
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February 2024 by Matthew Cherchio
Good service, honest estimate and explanation of issues
