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May 2024 by Vasundhra Dhamija
Lost items and broke several.
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March 2024 by Isabel Acosta
Oz helped us move into our new home almost a week ago and it was worth every cent! We moved from a small 2 bedroom house to a 4 bedroom and I way underestimated the amount of stuff we had. Luckily our client rep, Monica, told us to select the hourly rate. While we packed our own items the 3 man crew helped pack the furniture and tvs. Demetrius was the best. He was very knowledgeable, polite and just helpful. Jovanni was also great too, very polite. They disassembled everything in the old house and then reassembled everything in the rooms. They even helped with rearranging furniture around. Total time was 7 hours and 15 mins. I would highly recommend this company to anyone who needs to move!
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September 2023 by Joshua Zucker-Pluda
I recently hired Oz to manage my move from Brooklyn, NY, to Southern California, shelling out a substantial $10,000 plus tip for their services. To my dismay, they caused a staggering $3100 in damages to my property.Oz's negligence resulted in the destruction of our daughter's brand-new bed frame and mattress, along with a 55" OLED TV that was previously in perfect condition. We had paid extra for Oz to handle the packing and preparation of these items, but their improper handling and packing methods led to the damage. I don't know how you can break a mattress, but somehow they managed.What's even more infuriating is Oz's refusal to take responsibility for their actions. They dismissively claim that this is a "high-risk industry" and insist we should have purchased additional insurance coverage, shifting the blame onto us. This response is entirely unacceptable, given their incompetence. Hiring a moving company for packing should mean you don't need to spend extra on insurance – a competent company should ensure the safety of your items.If you read other reviews you'll see the same complaints, and the same casual indifference from Oz.I can only give them one star because I have to, and that's solely because our belongings eventually arrived. To be fair, I had used Oz before without issue. I'm not sure if the company changed owners or if something changed due to the pandemic, but buyer beware - Oz isn't worth the risk.
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September 2023 by Joshua Z.
I recently hired Oz to manage my move from Brooklyn, NY, to Southern California, shelling out a substantial $10,000 plus tip for their services. To my dismay, they caused a staggering $3100 in damages to my property.Oz's negligence resulted in the destruction of our daughter's brand-new bed frame and mattress, along with a 55" OLED TV that was previously in perfect condition. We had paid extra for Oz to handle the packing and preparation of these items, but their improper handling and packing methods led to the damage. I don't know how you can break a mattress, but somehow they managed. What's even more infuriating is Oz's refusal to take responsibility for their actions. They dismissively claim that this is a "high-risk industry" and insist we should have purchased additional insurance coverage, shifting the blame onto us. This response is entirely unacceptable, given their incompetence. Hiring a moving company for packing should mean you don't need to spend extra on insurance - a competent company should ensure the safety of your items.If you read other reviews you'll see the same complaints, and the same casual indifference from Oz. I can only give them one star because I have to, and that's solely because our belongings eventually arrived. To be fair, I had used Oz before without issue. I'm not sure if the company changed owners or if something changed due to the pandemic, but buyer beware - Oz isn't worth the risk.
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September 2023 by Jill Beale
Oz Moving & Storage destroyed $3100 worth of our possessions. Oz improperly packed our TV and the screen was bent and cracked upon delivery. They broke our toddler daughter’s bed frame, and crushed the mattress — all of which were essentially brand new. This was the sloppiest move I have ever seen. Boxes were crushed during transit, and they packed items improperly. I would never use Oz again and I’m in the process of reporting them to the Better Business Bureau. The company failed to do its basic job. If I could give them 0 stars I would.What is most sad is that they won’t reimburse us for the items because we only had basic insurance. However, this was not a dish or lamp breaking by accident, this was our daughter’s bed and our TV completely destroyed by improper packing, which was their responsibility.
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August 2023 by Jill B.
Oz Moving & Storage destroyed $3100 worth of our possessions. Oz improperly packed our TV and the screen was bent and cracked upon delivery. They broke our toddler daughter's bed frame, and crushed the mattress -- all of which were essentially brand new. This was the sloppiest move I have ever seen. Boxes were crushed during transit, and they packed items improperly. I would never use Oz again and I'm in the process of reporting them to the Better Business Bureau. The company failed to do its basic job. If I could give them 0 stars I would. What is most sad is that they won't reimburse us for the items because we only had basic insurance. However, this was not a dish or lamp breaking by accident, this was our daughter's bed and our TV completely destroyed by improper packing, which was their responsibility.Added 9/5/23: in response to Nancy's comment, I believe it's important to note that the damages were caused by negligence and the failure of the company to do its basic job (moving possessions safely), not a result of a box falling or other accidents that might require insurance. They simply did not do their job.
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August 2023 by Selin Thomas
We just completed a cross-country move with the help of Oz Movers and I can't recommend them highly enough. We have a lot of valuable art and furniture and only one small glass broke along the way from NY to CA. Their team in NYC was efficient, professional and good-spirited; their team in CA was just as reliable, as was the office coordinating logistics. Monica was particularly responsive and accommodating. Will be returning to them for any future moves!
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August 2023 by Trang Ha
Great and amazing service! Thank you Demetrius and Oscar. You guys were great!
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August 2023 by Jessica & Jordan Goldman
I used OZ moving company for my move from NY to CA and they were wonderful to work with. I just used them again for a close by move within California and I am not pleased. All of our stuff was thrown into boxes completely disorganized. Glass tossed in, sweaters and towels that were perfectly folded smashed in. None of the boxes were labeled at all, it was a complete guessing game. I have moved many times and I hate feeling that my personal belongings are not cared for. I have many broken items.
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June 2023 by Jess & Jordan Goldman
I used OZ moving company for my move from NY to CA and they were wonderful to work with. I just used them again for a close by move within California and I am not pleased. All of our stuff was thrown into boxes completely disorganized. Glass tossed in, sweaters and towels that were perfectly folded smashed in. None of the boxes were labeled at all, it was a complete guessing game. I have moved many times and I hate feeling that my personal belongings are not cared for. I have many broken items.
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June 2023 by Jon Gold
Update: After a bit of back-and-forth, Oz did cover the items they lost and damaged. While my review below still stands, I wanted to acknowledge that after completing some paperwork they did cover the items. Appreciate their gesture here!---If you're looking for movers to burn cigarette holes in the furniture they do deliver, lose other items, and shatter mirrors and framed photos they packed themselves — all while delivering a week late with zero proactive communication — you've come to the right place!Honestly the most disappointing service provider I've used in many years. Stay away.
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June 2023 by Lori G.
BEWARE!! The quote I was given was not honored and once they came and loaded the truck they tried to charge us an additional 30% and when we disputed it the foreman became upset and unloaded our items!! After a two hour ordeal we finally got half of our move done but they forgot to move some items we paid for, and part of our everyday stainless steel kitchen cutlery and tablecloths were all missing. I called to inquire and never got a call back. I don't know what kind of "business" these people are running but we definitely got swindled!!
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May 2023 by Martina R.
I would leave zero stars if I could. I had a foreman called Manuel and one other worker. They were extremely slow and took 6 hours to move me out of a one bedroom apartment and another 6 to move me into another one bedroom 20 minutes away. They broke 2 of my furniture items while rebuilding them, they charged me overtime and for 2 hours that they were on break. they were unprofessional and rude as well as unable to converse with me in English. They over charged an obscene amount over 2000. Worst experience moving I have ever had and I have moved 6 times and twice cross country New York to Los Angeles and back for far less money. Please do not waste your time with this company. Manual and Carlos are awful is terms of customer service and they had gall to ask for a tip after overcharging me and then proceeded to not even complete the job properly OZ IS THE WROST MOVING COMPANY OF ALL TIME!!!
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April 2023 by Erin M.
A friend recommended Oz for my recent cross country move (Southern CA to upstate NY), and I couldn't be happier with how it went. Great communication with the LA office before the move, movers were professional and handled my things with care, and nothing was lost or damaged in transit. I received everything earlier than expected (even though I changed my plans for storage at the last minute), and I ended up paying about 60% less than every other moving company quoted me (with no hidden fees). I would definitely hire them again!
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April 2023 by Mark Angelo K.
They couldn't move my couch and broke my bed...I am so disappointed they are a scam show
