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December 2023 by Alex Medrano
Their customer service was really good, friendly and attentive; but that was last year. Recently their customer service has been passable. Today I go in grab some stuff wait in line and ask for a part to be looked up. John says ‘yea, I’ll looked it up’ then proceeds to answer the phone as I tell him that I am going to look at the tools while he looks it up. When I return, to my surprise, he’s assisting another client looking up the part that they need. As I wait, maybe it’ll be quick I think, he passively brushes me to the side; extremely rude to begin with. Then I politely ask, ‘weren’t you helping me’, he says, ‘I’m helping both of you’; another extremely rude thing to do. Then instead of accepting he made a mistake he blames me and begins saying that he thought I was leaving the store and that he was helping me look for the part; if he was looking up the part it would’ve been on the screen when I returned. I made it clear that I was unhappy with his service and that I was going to complain to his manager about it. When I asked his name he responded with ‘have a good day’, I had to ask him several times before he reluctantly told me. John gave me the worst customer service I have ever had. This was my go-to store in the community, but now I am going to take my business elsewhere and I am going to tell my friends not to go here as well. What John did was unacceptable and I sincerely hope that management provides him the training necessary to work with customers. Until then, I will not be returning to this store
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August 2023 by Sima A.
Starting your day with a dead battery is such an inconvenience although, Andy was so patient, kind and very helpful! Thanks a lot
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July 2023 by Anthony Rai
Such a great experience! At Auto Zone the place is packed and the few staff overwhelmed, here, they have great products, it’s clean and organized and the guys at the desk are kind and very helpful. My recommendation, go here for your auto parts. You’ll be happy you did.
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June 2023 by M B.
They are very helpful and they know what they are doing. I will recommend this branch if O' Reilly
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May 2023 by Victor P.
Great service Thank you Adam.Very helpful he went above and beyond to make my experience great.
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April 2023 by Essam Timani
They have very good and accurate cheap pen tire pressure gauges
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April 2023 by jose garduno
You can fine the tools and parts
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March 2023 by James Han
I went because I needed car parts, but they were out of stock. After placing the order, it arrived the next day and was able to pick up quickly. Later, I found out that the same part is sold for about $50 cheaper on the Internet. However, the delivery time is about a week, so if it is an urgent part, it would be better to order it here.
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February 2023 by Raj Debah
good stock and product selections.
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January 2023 by Andres L.
Orlando was Amazing with Customer Service Skills...I was Looking for a Axle..He immediately told me the nearest store and Price..also my headlights were acting up...and I purchased new ones in The end of November...by searching my phone number he immediately print old receipt and gave me a refund without no resistance
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August 2022 by Saghi K.
Kevin is one of the best employees at this location. My battery terminal was loose and I was very stressed out. Kevin recommended for me to buy post shims for my battery.. which they only had one left. It was like it was meant for me. He came outside and helped me put some of the post shims metal on the battery terminals and made it tighter. I'm very happy with O'reilly!! Kevin needs a raise because he is a great worker, salesman. Great location, great staff!!! Will be back.
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August 2022 by abel alas
I really don’t appreciate the customer service they provide , absolutely no help. AutoZone have better manners then these people.
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July 2022 by Oscar Navarro
Great place! The guys here are always helpful and polite. I enjoy buying here I've walked in nappy and I've walked in well dressed and I've always been treated the same.... With respect! My go to place when buying auto parts! Keep up the great customer service!
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July 2022 by donnie trejo
Great service all the time.
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February 2022 by Eli AguDes
I have to say that I’m thankful that my car decided to brake down in front of O’Reilly, looking at the silver lining. Justin E. was kind, trustworthy and truly cared to help me. I’m forever thankful for his patience, understanding and sense of urgency. I noticed also how other employees helped customers in general and they truly cared for all individual situations and needs. Whoever is in charge of this store, has done an amazing job with hiring quality people. I totally recommend O’Reilly in Eagle Rock.
