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December 2023 by John D.
My MINI Clubman OBC indicated that it was time for another maintenance service. I was nervous because DTLA Auto Group had acquired Nick Alexanders's MINI. But DTLA made a great decision in making no drastic changes to people and operations.My multi-point inspection, oil change and brake job went well. Not only were there no surprises, I had purchased an oil change plan from Nick Alexander's, and DTLA had it online; thus no hassle in using it. My service bill was very reasonable for the great maintenance service. Also DTLA MINI provided a vehichle loaner for me.Last but not least, my service advisor, Ira Wyatt, was simply awesome!
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December 2023 by cody m.
James and Gerson are amazing! This is my 5th lease with them and it was so easy. The service dept is really great, how often is that said?:)
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December 2023 by Kayla V.
I came in looking for a very specific mini cooper and was helped promptly by Austin. I remain impressed with his level of professionalism. I had been looking at multiple dealer inventories online and speaking with different salespeople but Austin is by far the most personable, prompt and efficient. He was the absolute best through every step of the way. I highly recommend him if you're looking for a smooth honest experience. People don't tend to realize this, but typically whoever sold you the car will be your go to through-out your lease as maintenance, loaners etc come up. He is the guy you want! Trust me
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December 2023 by Kimmie C.
This review is way overdue sorry Miguel!I'm delighted to share my positive experience with my service advisor Miguel. His commitment to going above and beyond, coupled with his responsiveness, truly impressed me. Miguel took exceptional care of my car, ensuring a smooth and hassle-free experience each and every time. There's a reason why he has so many well deserved awards on his desk. Highly recommend his outstanding service!
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November 2023 by Carmel G.
I just bought a brand new 2024 Mini Clubman in early November and I'm so happy with my purchase. I shopped around all over Southern CA and no one was willing to work with my needs and desires. My salesman, Bryan, worked around the clock and made sure I got what i needed. I threw numbers at him and he and his team worked to get the best deal for everyone. My time was valuable and half the deal was agreed on the phone. My car was even delivered across town and all paperwork was signed at my location. I was in awe of the gold glove service. I happily, merrily recommend Mini of Downtown LA. Great, awesome salesman, superb customer service and a satisfied feeling that i got the most from my buck.
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November 2023 by Sylvia N
Two weeks ago, I dreaded having to go back to the dealer as my lease was ending on my Mini. Although it was a long process, Brayan was super kind, helpful, and ever so patient in trading in my lease and getting me into a new Countryman. He’s followed up with me since to see how everything is going, and I’m very satisfied with my purchase! Thanks Brayan!!
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November 2023 by Ely G.
I'm reviewing my successful experience in purchasing a 2024 JCW with Collin. We test drove three different models and he was knowledgeable in comparisons. He is great with communication and has integrity in what he says. This is my second Mini and I feel ecstatic! Thank you for all the extra efforts.
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November 2023 by Marilyn Anderson
Okay, this place is FAR from where I live. But I have a mini - and I like their service. They give you a loaner which is great. And if your just getting it serviced - they will even pick up your car and bring a loaner to where you live or work! That makes it realllllly convenient. This last time - I had to drive down there- and it is a major schlep. But the service people are nice and they do a good job...just wish they weren't so far .
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October 2023 by alyssa murillo
I couldn't be happier with my Mini Electric!! The sales Team at MINI of Downtown LA especially James and Brayan were wonderful to work with. They helped me find the exact Trim and color-combo I was looking for at a great price. Seriously, I had been shopping around at a few other dealers that I felt were just trying to gouge me. This store is no games, no gimmicks, just great service. From the first phone call, to Finance and delivery, I can say this was by far the most pleasant car buying experience I’ve ever had. Thanks to Mark (I think his name was) in Finance who was also super helpful and FAST. Just drove my first 100-miles in my electric MINI and I LOVE IT. Thanks again MINI of Downtown LA. 10/10!
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October 2023 by Sibling S.
I bought a used Mini from, what used to be Nick Alexander's lot, last weekend for my daughter. Let me backtrack a little...We searched for almost two months for a MINI in our budget range and still a quality vehicle. We went to so many dealers and most were innocuous with the vehicles' histories--should have started at MINI of DTLA.Walking onto the lot, we were greeted by a very lithe, young, and polite salesperson named Austin. He was approachable and unassuming. I had worked in professional sales for quite a while before teaching...he is what you expect from a professional. I wanted to wait outside, rather than go into the cubical most dealerships have inside--not a problem,The process was simple and fast, only an hour!!! I had prefilled forms out and given them all information they needed. After agreeing on a price, we picked up the vehicle the next week--we live about 40 minutes away. He even gave my daughter some swag--thanks Austin.The finance process was less than 15 minutes--Steve was a pleasure to deal with and worldly perspective.The car is beautiful, and my daughter loves it. I am older and expect quality service and professionalism. This critique is not done lightly. If you are looking for a MINI, do not waste your time, visit Austin, and make sure Steve is the finance person!I
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October 2023 by Alyssa M.
I couldn't be happier with my Mini Electric!! The sales Team at MINI of Downtown LA especially James and Brayan were wonderful to work with. They helped me find the exact Trim and color-combo I was looking for at a great price. Seriously, I had been shopping around at a few other dealers that I felt were just trying to gouge me. This store is no games, no gimmicks, just great service. From the first phone call, to Finance and delivery, I can say this was by far the most pleasant car buying experience I've ever had. Thanks to Mark (I think his name was) in Finance who was also super helpful and FAST. Just drove my first 100-miles in my electric MINI and I LOVE IT. Thanks again MINI of Downtown LA. 10/10!
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September 2023 by Zemia A.
I am a repeat customer to Mini Downtown LA (formerly Nick Alexander) and my number one reason for being so is the excellent customer service I always receive. I saw a beautiful Mini Clubman a year ago and just to happen to be chatting with a sales rep, Irak Garcia. And let me tell you, not only did he help me order this same color and features, he also found one that would arrive in the next shipment delivery. Irak was wonderful with updates via text throughout the process as there were a few delays and no affirmative delivery date. One thing I wanted was an easy, in and out experience and Irak did just that! No time wasted on going back and forth or upsales etc. it really was a great experience. And I also can't thank him enough for spending time going over the amazing features and setting me up with all the new bells and whistles of this new clubman. He saved me from searching and redoing all the things. Lastly, I would be remiss if I didn't mention that finance was on point! Steven was great with walking through all the options and making sure there was clear understandings and questions answered throughly. And bonus points for already having the documents ready to go and being so kind to my antsy kiddo who was really to roll in the new Mini!Thanks again, for another amazing car and purchase experience!
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September 2023 by Ellen Sinaiko
I have never been to downtown mini before but I was so lucky to find this dealership. I needed my car serviced and my dealer in Santa Monica closed. Jezabelle was my service person and she is the reason I now have a new home to take my car. She was so caring honest and went so out of her way to make my experience beyond fantastic. I now only want jezabelle to help me with my car. She is knowledgeable and took such good care of me
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September 2023 by Stacey Thompson
I hit a pot hole on the 110 in my Mini on the way to the Dodger game last night. Drive flat got me to their dealership. It was just before 6:00 and their service bay was closing up. Miguel was a rock star! He was able to get me a loaner while they are fixing my car. And he did it in plenty of time for me to make it to the seats right before the first pitch!!!! Thank you so much for going out of your way to help me out!!!!
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September 2023 by Ana Galdamez
Wonderful experience working with Gerson! He was friendly and super patient. He made it such a straight forward and easy experience and never made us feel pressured, while still ensuring we were getting everything we were looking for.
