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April 2022 by Joe B.
The location was clean. I will give them credit for that. The employees are nice. I will give them credit for that. The manager is a "***** - as rude, impolite, bush-league and as incompetent as it gets. Had something arise that needed his assistance. Acted like he was doing me a favor coming over to me and the CVS employee. To make sure the right manager gets the blame his initials are "M.A." I will NEVER shop here again as long as he is here and strongly advise others to do the same.
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November 2021 by Joyce L.
The pharmacy staff who filled my prescription was super nice. I didn't bother waiting and so I went home. I called and the staff said it was ready for pick up. I drove to the store and the pick up was fast and efficient. I went in and out. Parking is limited. I went in to buy toilet papers, and they were stocked. The employees were getting ready for Christmas decorations. Service is fast and quick.
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October 2021 by Nikki L.
Horrible service, very inconsiderate and impolite employees/pharmacist at the pharmacy. The employees where constantly just on their personal phones and would not even answer the in coming phone calls that where coming through to the store when some of them where just standing doing nothing. The pharmacist was even ruder especially when speaking with customers who just wanted to ask a question etc. just the worst experience I have ever been through or seen. I would recommend to go to a different pharmacy even if it is a little further away because this location is not a place that is at all professional in anyway.
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June 2021 by Patrick F.
Save yourself the trouble and don't even call the pharmacy. They'll keep you on hold for an hour and either hang up while you're on hold or answer (pretend) they don't hear you (happened 3x) and hang up. Honestly I walked in ten minutes later and there was no line. They don't care.
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March 2021 by Jose T.
Just received communication that this store is giving Covid-shots and I'm pretty impressed with the professionalism and how well organized this process is going! Michael your store looks great and i appreciate the well organized covid-19 process.
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March 2021 by Sophia S.
Everyone at the pharmacy was ABSOLUTELY lovely -- the hard working pharmacist Paul was hands down the best esp as members of my family were nervous about getting their vaccines he put them at ease. We appreciate all that you all are doing during this time!
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October 2020 by Richard H.
It's an average sized CVS with passport photo service. There is security as well as good service.
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October 2020 by Rocio G.
All if the cashiers are very helpful! There is one girl who seems to be a supervisor (beautiful Hispanic girl with black hair) who helps out the cashiers with any questions, Jose was EXTREMELY helpful during my last visit when I was having issues checking out with coupons, it took a few tries but everything worked out in the end and he was very patient and understanding. There is another cashier (I'm sorry I can't remember her name) and she interacts with every customer. My only concern is that there is a cashier (she's a bit older, slim with glasses) who chooses to not wear a mask when she's on register. I understand that there is a plexiglass between the customer and cashier but as a state mandate, she still needs to wear it. I is wish this store would have a red box to get my coupons printed out! Just wanted to say THANK you to José, he was patient and helpful! Saray was also so wonderful today! She's super sweet and seems to genuinely enjoy helping people! Saray is on of the best cashiers this CVS has! Thank you for being such a great help pulling items I needed that were locked, she's so nice! Wish I had her as a cashier every time I went to CVS, she doesn't rush you to check out like some do.
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October 2020 by veronica a.
I'am livid this pharmacy is joke, needs better management. When I checked on the website it shows medication is ready but when you get there,medicine can not be found ! Other than that long lines . Management needs to wake up.
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August 2020 by Lesly G.
MY FAV CVS STORE. I live close to 2 cvs stores, one on York and the other on Colorado Blvd however I choose to drive to this one in Lincoln heights. They have the best customer service, everyone is so nice & helpful, especially a transaction I had with Jacky & Roxy (I'm so sorry if I get the names wrong but y'all know who you are lol). Overall I enjoyed the customer service and will be returning. Also thanks to the store manger for being helping with my coupons & also setting up my carepass membership. - Lesly Thank you guys
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January 2020 by Ben S.
Horrible horrible customer service especially the pharmacy they have long lines in the pharmacy section they have three registers but they only us one wow unbelievable store needs a restoration and new employees..... i recommend to take the extra miles to another CVS
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May 2019 by Samuel L.
Terrible pharmacy. My uncle takes a certain type of medication...he's taken the same medication for close to twenty years. No problem with the medication. All of a sudden, when he tries to refill the medication, he is given a different medication...same class but generally less effective. I immediately go next day to the pharmacy to sort this out. The pharmacy tells me that my uncle's doctor has cancelled the first medication and switched to the second medication. I then go to the doctor's office and the doctor tells me that CVS called him to request a change in medication. As my uncle hadn't seen the doctor in a couple of months...there is no way my uncle's doctor started this. I had to get another prescription for the original medication and get it filled at CVS. Now here's the kicker. CVS won't give a refund for the medication they illegally switched. I have no idea what CVS is doing, but don't do this! You are not the doctor...don't mess around in people's lives.
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April 2018 by Jose S.
If there was an option of giving 0 stars I definitely would . Please I recommend not to go to this pharmacy!!!! I had surgery Wednesday and needed the medicine for pain etc ,pharmacist told me to come back Friday, it will be for sure be ready . So I came Friday and was told it wasn't ready ,now until Monday . I went back Monday and asked if my medicine was ready like they said and got the response of "no we don't have it yet! " , I asked then by when ? Pharmacist responded saying I don't know , I have no idea ? So they basically wasted almost a whole week telling me story after story when I was in need of the meds right after surgery . I was hoping they'd be professional enough to tell me to go to another pharmacy .Their service is by far the worst and unprofessional ! Please get new pharmacist technicians that know how to do their job right
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March 2018 by Glo C.
Wonderful customer service! I ran into a bind with a promo code and Assistant Manager Rogelio was kind enough to help me and figure out a solution. The quality of the photos prints I purchased were amazing. I would definitely recommend there photo center at this location. Thank you Cvs for empowering your managers to do the right thing. Thanks Rogelio!
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September 2017 by Sarah D.
Rudest manager experience ever. They tried to charge me 75 cents PER balloon to fill them with helium.
