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January 2024 by Robert Atilano
It was hard to give this place 3 stars. One of the employees was just so rude and didn’t care at all that I was a customer. I had made a comment about the iPhone for “$99” really turning out to be $230 with free activation and no sim fee. Mainly an annoyed joke and the cashier made a huge deal about it and stated he wouldn’t help me unless I agreed that it was a good price. I told him it was fine, nothing I could do about it. The employee then tried to start a fight with me in front of other customers and another employee. I told him I would just wait for the other employee to finish with their customer. I told me an extra 25 minutes of waiting. Then while I was being helped by the other employee, the guy started making comments in the background. He tried everything to say I didn’t qualify for the “$99” iPhone deal. Basically kept trying to push me out of the store telling me I needed this first and then when I walked back in with the required information, he started I needed another piece of information from my phone company instead of him just telling everything at once so I didn’t have to keep calling my phone provider.Basically, they had me running around in circles, the price of the phone was taxed at full retail making the price more than twice what I expected to pay, and the employee was just acting like a b…I would probably go to another one like on Hollywood blvd. They were extremely helpful and fill out the applications I need themselves instead of telling me I had to do it.
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December 2023 by J L
Not helpful and had me wait 15 mins just to not let me charge my phone, T-Mobile customer, offered to pay for 15 min charge. Lies and says there is not outlet when is was one by the door. Made me walk to Starbucks.Who didn’t have an outletOne of those LLC stores not a real T-Mobile. Verizon helped across the street. Sad can’t get simple help for someone in the same network
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December 2023 by D&D Explorers
Great service, knowledgeable representatives.They will give you all the options, bilingual too. Plenty of parking.
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July 2023 by Adolfo Diaz (LA Warehouse)
owner Austin is the best !
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June 2023 by Miles Mitchell
Very rude when answering the phone
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January 2023 by Berge Wassilian
You can trust the employees to be knowledgeable, courteous and friendly.The owner must have trained them right.Good selection of phones and accessories. Very easy and abundant free parking.
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November 2022 by Twizted Dream
Excellent staff and service.Very friendly.
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July 2022 by Lori Turro
Awesome customer service!
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April 2022 by Frederick Ludiway
Great service. Appreciate the customer service, and employees. I been with since 2002.
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January 2022 by Crystal Star
Came to Metro to purchase ( upgrade) to a new phone. The sales associate Austin, provided excellent customer service they answered all my questions and provided information about the phone/service.
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January 2022 by Rudy Mora
Customer service was great. Didn't have to wait.
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November 2021 by Jc V.
Awesome people at this metro store. Very helpful and knowledgeable. Several times they have found me discounts or better prices that I wasn't aware of. Two thumbs up!
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September 2021 by Yuri Rios
The only Metro store I go to. Staff is nice and knowledgeable here.
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July 2021 by Rodolfo Romero
Great customer service offsets long wait times.
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June 2021 by Miguel Monge
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