Magnolia

Most Recent Comments

• December 2023 by Inigo P.
  I ordered a refrigerator on 11/9/2023. And the initial delivery was scheduled on 11/21. Then it was rescheduled to 11/25 due to the manufacturer's delay. Then again rescheduled to 12/14 for the same reason. Now I got a message about delay again to 3/5/2024. I called the BestBuy customer service for each delayed schedule andheard the same reason and confirmed the new delivery dates. Now on the occasion of the 4th delay, I have to criticize several points about my order experience at BestBuy:1. I chose BestBuy to purchase this item among many other stores, including Home Depot, Costco, Lowe's, etc., when all of them offered same price at that time, because BestBuy's delivery date was the earliest, as I sold my current refrigerator and needed a new one ASAP. 2. I could understand there could be a manufacturer's delay, but it should be only very exceptional, and major electronic stores like BestBuy should schedule the delivery of the products as accurate as possible. However, my experience of this order just demonstrates how much BestBuy cares more about the manufacturer than customer. How could I understand when the delivery schedule changed right next day after confirmed the date, and it happened several times in a raw. How BestBuy's order system works to schedule the delivery without considering the product's availability. It's a big curiosity. 3. We can live without television, but hard to live without refrigerator. Where could we store our frozen food after sold old refrigerator based on the original delivery date of the new one, but when it's delivered 4 months later? It's not just as simple as "reschedule or cancel" when it's delayed. 4. The delivery schedule is a covenant with customer, who chose BestBuy among others, and sacrificed their chances to choose a different store who is more sincere to their promises to the customers. So BestBuy had to double confirm the product's availability before schedule the delivery to the customer. The early delivery date without any promise couldn't be a business strategy to attract customers. Otherwise it'll be a just scam.
• December 2023 by Adam E.
  Don't buy Samsung! I bought an S3+ and within the year I got screen burn on the bottom right corner. I took it to their approved UbreakIfix repair vendor and they did not want to do the work claiming the part was on a 6-month GLOBAL back order. I went to a mom-and-pop shop and they guaranteed they can have the part within 2 days. When I reported this to Samsung warranty they said to not use the private shop as it was not an approved warranty repair shop and would place the phone out of warranty and to go to another UbreakIFix, which I did. They said the same thing. I called warranty again and they said to try Geek Squad which I questioned how is a part that I've been told 2x is on "GLOBAL" back order going to be available w/Geek Squad? And why is it possible for the small shop to guarantee it but your larger chain store approved vendors cannot - while at the same time you're telling me not to repair it at small shop as it would put me out of warranty? They offered me to send it directly to Samsung repair and I did because Geek Squad would not even look at the phone without an appointment. At which point Samsung warrantey repair said the phone was "out of warranty due to condition" and therefore wanted me to pay the $210 I would've paid to the small mom-and-pop shop. And that their assessment showed that I damaged the phone which was not covered by warranty, and if I wanted to contest their assessment I needed to have (on hand) the UbreakIFix "diagnostic documentation" showing what they found AND that the phone was not damaged externally at the point of their assessment and that it was not damaged externally while in transit to Samsung warranty repair (which I don't even know how that 2nd part would be possible, and could mean that Samsung could claim external damage from transit at any point they want). Neither of the UbreakIFix stores provided "diagnostic documentation" which I didn't even know was a thing because for all the years I've gone to them for non-warranty and other phone repairs, they just take it in the back for a few minutes, come and out and give you the scoop and whether or not you want it fixed. At no time did Samsung mention I would need it or if providing diagnostic (without doing any work) reports for the customer was part of the Samsung/UbreakIFix approved vendor agreement and/or customer warranty process; especially given they recommended sending it to them instead and that I would be needing it later in the process. At which point they said you can pay and we'll fix it or we can ship it back unfixed - those are your options, do you want it or not? Disgusting!
• November 2023 by Franklin B.
  Bought a JBL 310 PartyBox speaker online on the day of Black Friday for the Black Friday price. According to the website, there was none available in store so I opted to have them send it to the location to pick up when available. I already paid for the item at the Black Friday price and it says it will be ready for pick up in about 2 weeks. Just out of curiosity, I checked the website today to see if there were any in stock and the website said there were plenty available but now they were at regular price (an extra $100). But i still had to wait for my item to "Get there"? I went in and sure enough, there were about 10 sitting in the showroom. I asked the employees if I could just take one that was ready, have them price match the Black Friday pricing I had already paid for, and cancel the shipment since for the one coming in 2 weeks (I think a reasonable request). All of the employees seemed to agree that if it was right there I should be able to just take it, and they could adjust a few things in the computer. But they had to ask their manager, Vince, if it was possible. Vince said Black Friday pricing couldn't be matched. The solution he offered was to buy the regular priced item, wait for the order to come in 2 weeks, then return it with the regular priced receipt. I responded with "so I have to be out $600 for 2 weeks while I wait for the other speaker when there's 1 right here?" He just replied with "yes, thats our solution". I didn't fight it and just said they could keep the one in store then.. Pretty silly policy to result in being out $600 during the Holiday gift buying season for 2 weeks. Its Best Buy, a technology store. Im pretty sure it is simple enough to adjust inventory and help out here. Dissapointed
• November 2023 by Alex B.
  Bad service. Completely lazy employees. I came in on Nov 21, slightly before 2pm. There was a guy in the video game section with a floral shirt on, purple flowers, he basically refused to help me and tried to push his job off on someone else. I showed him the game I was looking for, and because it was something you'd have to take more than 2 seconds to search for, he didn't want to. He told me to order it, because the guy who is filling out orders has more time to look for it instead of him. We were already standing right in front of the game cage, he had the door open, and there was a pile of games on the floor of the cage. He told me it's probably in that pile and he doesn't have time to look for it. Really??? This is literally your customer service, "no I don't have time", and I know I've seen this guy in here before because of the shirt. I have the SAME pattern on a pair of shorts. So you guys let this dude push customers away like this cause he's obviously still got his job. I was so furious for a moment after I walked away I almost toppled one of your displays. Instead, I went to the front, and talked to an equally disinterested man who was talking to your security by the front door. I told him I'm mad, I told him I'm not tryna be a "crazy b", and he rolled his eyes and said "well I am" being a crazy B. He gets the keys off the post and tells a female employee to help me. Me and this singular friendly employee; we went over to the cage, I told her the game I wanted, it took us about 30 seconds to find it, it wasn't in the pile the flower shirt boy suggested it would be in. This is why Best Buy is sinking. Your service. What the hell??? It's true, I have to cause a stink in your store to get anyone's attention. I HATE Best Buy. I chose your store for a $5 difference from Gamestop, I should have just paid GS instead of you and saved myself the anger. The only time I get assistance in your store is when I get angry. When I'm calm and friendly you guys don't wanna lift a finger. Despicable. You deserve to go out of business. If you're too busy to grab me 1 thing you're too busy to take my money. I already think of Best Buy last before I go anywhere else, I only come in maybe 2 times in a year because of service like this. I will remember this, and make sure I don't come in at all anymore. PS. I've added a photo of the pattern the guy has in a shirt. Your company surely doesn't give a rats ass about customer service, but other customers will be able to identify your employee by the pattern, since it's like the 2nd or 3rd time in the last 5 years I've seen him wear it, so he's bound to wear it again.
• November 2023 by Joshua H.
  This is one of the only remaining electronics stores where you can look, browse and experience before you buy. They have a vast selection of phones, computers, gaming stuff, accessories, you name it. There are also lots of deals to be had, with open box items and frequent sales. Check out is simple and the staff is friendly enough. Where they lack is knowledge. At best, they know where to find things. In general don't expect the employees to really know the different products, features or reliability. If they're trained on their product, it doesn't seem so. Depending on staffing - it can also be difficult to find a sales associate. Perhaps this is simply the new retail experience - if so, should we just get used to it? I'd rather that, then have them close up shop. It just seems with selection that's offered (vast) and the cost of electronics (high) there should be knowledgeable staff to guide the patron.
• October 2023 by Sevak B.
  I wish I could leave the review with no star. Worst service ever, never go there for appliances. I bought a refrigerator in August and 6 times they delivered damaged items. Ariga the sales person was the only caring person, she did her best to resolve the issue contacting managers but unfortunately store and warehouse managers do not care at all. I decided to cancel my order because every time they promise that they will check everything before delivery and nothings changes. I wasted my 6 weekends for a delivery. No customer service, no customer support.
• September 2023 by Gabe A.
  Have had one standard experience (associate helped w/ headset purchase) and one poor one. I bought a Dell laptop from another Best Buy about a year ago. The computer started crashing and Best Buy replaced the motherboard under warranty. Unfortunately, the issue is ongoing, and the computer is unusable due to constant freezing and crashing. I brought the laptop into this store where the Geek Squad was nice enough but ultimately entirely unhelpful. They did not complete basic diligence at that time so after accepting my computer to ship out for repair, they called me back several days later to report that it was out of warranty and they would not perform any repairs. I drove out to the store where the manager reiterated that the laptop was out of warranty and there was nothing that Best Buy would do to assist. He did provide me with a Dell customer service number, which I called while in the store. Dell confirmed that my warranty is actually active for the next 2 months, but the Best Buy staff still refused to confirm that detail or to assist further. I have been working with Dell to resolve my issue, without any help from this location. Very disappointed in the customer service and will purchase from the manufacturer next time to spare myself fruitless multiple trips to the store.
• September 2023 by Nina D.
  They have expired price tags with the wrong price and they would not honor the price advertised on the sign.I told them it was wrong for the sign to be up and it was misleading, but they said they are not responsible for changing the price signs... lol so that was very frustrating... don't waste your time coming here, Burbank Best Buy was much more professional and have their signs up to date
• August 2023 by Mzz K.
  I reserved a repair appointment 1 WEEK in advance for a cracked screen on my kid's iPhone. Apparently, they have no Apple technician on duty, soo I ask the employee to give me a time there will be someone there . Geez, it was like I was pulling teeth. He told me I was better off going to the Apple Store. Yea no sh**. I felt like Jerry Seinfeld, they know how to hold the reservation... -_- Funny, they took credit for the reservation tho, they didn't even do anything. I'm not messing w Best Buy anymore.
• April 2023 by Linh Y.
  My Mom's cell phone recently took it's last breath LOL. It was a really off brand and it was a matter of time. Anyway, she's been without a cell phone for a week and it was time to take matters into our own hands. So this past weekend my brother and I took her to this Best Buy to buy a Nokia flip phone. You read right... yes, a Nokia flip phone LOL. There is no shame in using a flip phone... whatever works for the individual is what matters.It was quite busy at this Best Buy. We had to wait a little bit until someone was available to help us. Finally, a gentleman came over and asked what we needed. We told him a Nokia flip phone... he was SHOCKED that his store even sold such a phone... he even chuckled a bit... yeah, we all got a good chuckle LOL. Anyway, he came back with the new Nokia - 2780 Flip Phone (Unlocked) - Blue. My brother got it to work with the existing sims card. My Mom was calling me and my 3 younger brothers just to make sure she can get a hold of us using her new phone... just doing some testing LOL. It was about $89.99 + tax... came out to be less than $100... not too shabby, eh? (I know we're not in Canada... it just sounded good in my head so I put it on screen LOL)Overall, it was a very good experience. My Mom got her very 1st brand new phone ever (per my Mom, she's always used old phones)... WAHOO! Thanks Best Buy for making it possible! Thanks brother for gifting Mom her new flip phone!P.S. This was my 1st time here and it probably will be a very long time until I return here if at all because I don't live nearby. It was just close to my brother's house and we happen to be in the neighborhood.
• December 2022 by Kyre R.
  Customer service here is rude and ignorant. Very unprofessional and not very knowledgeable when it comes to their partner products. If your going to provide apple repair know what they provide. And when you don't know, don't be snarky about it. Very poor customer help from Chantel.
• December 2022 by Rossy Z
  It looked pretty basic
• December 2022 by daniel l.
  I've been shopping here for over a decade. I bought a new TV here and when I was unboxing it, there were only 3 screws to put it on the stand. I took it back and at first there was no problems with returning it. Everything was fine. Before leaving I told them as courtesy that that there were only 3 screws for the stand when it needed 4. The employee then talked to the supervisor and then I was told that I could no longer return the tv because there were only 3 screws and that never happens. Well it happened to me. Basically it came down to them saying I was lying and now I'm stuck with the tv. Never again Best Buy. You lost a long time customer.
• December 2022 by Holly C.
  I normally don't write reviews but I really wanted to express my appreciation for all the help I received during my visit today! The electronics employee that helped me find the right iPad was great! Although when it came time to pay I was having some doubts wondering if I got the right gift for my partner. Ariga was the sales consultant ringing me up, and when I say she was helpful I mean she went above and beyond to make sure I was happy with my purchase. She went out of her way to check every single product, compare pricing, compare tech support options etc. I ended up upgrading my product after consideration but it wasn't an upsell, it was just finding what I actually wanted out of the product. I was also quite distracted and was in a rush but Ariga was nothing but patient with all of my questions and reassured me she understood how important it is when trying to shop for the perfect gift. Lastly, after confirming my address for shipping I forgot to notice an error in the unit number (completely my fault for not noticing). I called and although technically there's little to be done- Ariga, again, went out of her way to tell me she will find a solution herself and will keep an eye on tracking to ensure it's delivered to the correct address! I hope management or the company sees this review because they have an awesome employee and genuinely helpful and kind person on their team that they are lucky to have! Thanks again Ariga!
• December 2022 by Vero J.
  They cancelled my order without explanation and never answered the phone to tell me why. I ended up buying the printer at a different store.