Allowing sick employees to interact with customers is the worst customer experience possible. Next is that employee doesn't even know where the item I needed was located, then said it's out of stock. Lowes, you can do better.
December 2023
Always excellent customer service. They not only direct you to where an item is but will lead you to the exact location if necessary.
December 2023
Whoever manages this store is asleep at the wheel. I called four times in a row today and was put on hold for 20 mins (each time), and no one ever picked up the phone. The least you could do is change your dreadful hold music. It feels like I'm at someone's funeral.
