-
March 2024 by Elaine Alvarado
We were well attended to by an employee who was very attentive and I was able to calmly choose the Dr. Martens boots I wanted! And luckily we found such a friendly customer who gave us a wonderful discount coupon. Thanks for listening
-
August 2023 by Samantha T.
My husband and I took our girls back to school shopping a few weeks ago. The lady told us there was a sale on socks for $5 so we picked up some sock with our shoes. We used a coupon and while ringing us up the lady failed to mention the socks would not be on sale with my coupon. I returned to the store after realizing this. I explained I wanted only the shoes with the coupon I had. They began the return and my coupon was not longer valid (the only reason I went to the store in the first place). They called the manager who said the coupon didn't work and her correction was to sign up with a different email (why would I do that?). So I said forget it and I asked for a full refund.I am a couple weeks out from this event. My original receipt (with the shoe purchase and overpriced socks) was emailed to me. They did the refund and I left without checking my email receipt and refund receipt (I'll never do that again!) Today I logged on to my account. My purchase was $93.57 they refunded me $77.89. I walked out with nothing but a terrible experience and was charged $15.68 for walking into the store.I will NEVER shop at this store again. I don't write reviews but this is insane. Poor customer service and charging me for nothing, just walking in.
-
August 2023 by ROLAFILMS
Very friendly staff! Adriana helped me pick out the best shirt for my sis, I reckon I’ll come back again. Love from Lorenzo-uk
-
July 2023 by Lorenzo Irrera
Very friendly staff! Adriana helped me pick out the best shirt for my sis, I reckon I’ll come back again. Love from Lorenzo-uk
-
June 2023 by Monique F.
Walked in and asked for a size, workers proceeded to conversate and ignore my request. Very bad service especially since my intentions were to buy two 100.00 dollar pair of shoes. I'll go and give someone else my business
-
April 2023 by Paolo Pizzi
Good assortment, good prices.
-
January 2023 by melly
They have rude staff here that are constantly talking to each other and very lazy to check if they had a certain shoe which they did have ,it was by the entrance of the store and they kept saying no till I saw it and pointed it out and they didn’t even send the receipt even though they said they would because they were upset that I found the shoe so they were just being petty at that point because they were wrong ,absolutely terrible customer service.
-
October 2022 by Alejandra Sanchez
Unprofessional the managers here are so rude & also the employees specially the girl that works mornings & her supervisior or her manager. I came for shoes and they were so rude. Please hire people with good attitude.
-
August 2022 by Edwin Alvarado
Unprofessional, Employee was on her phone when customers are inside store. I came in didn’t even get greeted or asked if I needed help. Then came a group of military men and women and they were greeted and helped. That says a lot I felt racially profiled by the way I was dressed. They look at you with that mentality “ they won’t buy anything” is that why I don’t get greeted or treated like if I’m coming into your home don’t feel welcome. Lack of training.
-
May 2022 by Alisson C.
I would like to give a 5 star rating to the young man that helped me today. I called at around 7:30pm to ask what time they close and for a specific type of sneaker. I still made my way to the store even tho he said they did not have that shoe in my daughters size. He went above and beyond when I arrived and started showing me other options and looking for sizes in the back. I wish I would of gotten his name, I was in such a hurry I just didn't pause to think. But to his manager I hope you read this, I am also a customer service manager and that kids attitude and disposition to help even when I was in such a hurry really has me now paused and thinking that the least I can do is write a nice review about him, I looked at my receipt and his name is not on it. All I saw was an employee number (663074) Hope that helps identify him. Thank you so much!! My daughter loved her Adidas!!!!
-
September 2021 by Jannet A.
If I could give this location no stars I would. I came into Journeys and the store manager was very rude and unprofessional they should be fired ! I will never be coming here again horrible customer service.
-
August 2021 by Julio S.
Came to this journeys because its our usual journeys and ALONDRA gave us more than excellent srevice. We had a specific shoe in mind and she went as far as lookong for out shoe on line for us and place the order for us. Really glad she was here and was so patient with us and her attitude ROCKED!
-
October 2020 by 2am artist
Great variety with very good customer service. Great prices and great variety of shoe styles.
-
July 2020 by Ana Tovar
The employees are very helpful and kind
-
June 2020 by Victor Chinchilla
Great customer service
