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February 2024 by Martha M.
This is literally the best car repair shop in LA. Imagine service from a genuine human being who listens to you, cares about you, and fixes your problem in a timely manner at a fair price. That is Craig. Remember before you were "given the opportunity to purchase snacks" how airlines used to just feed you because you were a human being who might need food? ISE automotive is the car repair equivalent of that. I cannot recommend this shop highly enough. Thank you Craig!
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February 2024 by Amanda M.
I've been to ISE Automotive twice and both times they've been efficient and trustworthy. It's hard to find an auto shop that you aren't wary of being scammed. Typically I've paid around $100 for my car to be serviced, where they take care of several elements of my car at once.
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February 2024 by David Laird Scott
Nice, honest, up-front guys. They are friendly and helpful.
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February 2024 by Kirsten M.
I've gotten my car serviced here a couple of times and felt like I trusted the place even though they've always gone over the quoted price. I took my car in last week and NEVER AGAIN! I got a verbal quote of "around $600" before they did service. When I arrived to pick up the car Craig told me that he was too busy to fill out paperwork or charge me and that he'd send me the bill. I asked how much it would be and was told "$500 something." I just got my bill for $755!!! Are you kidding me? SHADY!!!!
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January 2024 by Kathleen C.
I've been taking my 2006 Honda CRV here for the past 3 years, since a friend recommended them, and it has been fantastic! Craig is knowledgeable and trustworthy. He has always helped me figure out what was going wrong and is genuinely interested in solving my car troubles and helping his customers. Talking to him is a little like calling into Car Talk (if you remember that show on the radio). As a customer, I feel respected and heard, which is so rare to find in a mechanic! I never want to take my car anywhere else.
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January 2024 by Laura M.
I would give Craig and ISE Automotive 10 stars if I could. This shop is absolutely incredible. In an industry full of scamming and over-charging, Craig is the exact opposite. He's an honest guy who really cares about his clients and their cars. Recently my car was having the most odd trouble ever (battery draining every night and we couldn't figure out why) and Craig and his brother would not stop until they figured out what the problem was. We finally figured it out, and ISE fixed it up and even followed up to make sure my car was running correctly afterwards. The price was incredibly reasonable, especially after all the trial and error they had to go through to figure out the problem. (Side note: the Honda dealer wanted to charge me $190 for a test that Craig does for free.) THANK YOU CRAIG!
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December 2023 by Earle Monroe
10 Stars! This is the kind of place where I hesitate to sing their praises too much because if they get even more busy I won’t be able to an appointment. ;-) Such good work, explained clearly and thoughtfully (including why many of the things dealer said need to be done are not necessary.) Fair pricing, and a genuine concern for people. Started by the owners’ father like 75 years ago, this is the epitome of the great neighborhood mechanic that you’re glad you have
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November 2023 by Merry G.
I live in terror of the day that Craig finally closes up shop. I have been going to ISE since I moved to LA in the mid-90s. I trust him completely, and taking my cars to him over the years for scheduled maintenance has kept them running beautifully. I've had many random car troubles/accidents over the years (my car is nicknamed "The Oops"), but my experience with Craig can be summed up by an issue with my car where it was making strange noises. I brought it in and Craig said "I'm pretty sure it's this part. I'll get a new one and install it." He got the part, I brought the car in and he installed it and said "Actually, I don't think that's it." He took the car apart piece by piece and told me honestly he couldn't figure out what the issue was. He put everything back together, and the noise was gone. He didn't charge me for any of the sleuthing, or for the part he ended up not using. He is friendly and willing to walk you through any issues, he lets you know about any potential problem spots/additional costs before they arise, and he always gets my car back to me when he says he will. For his sake I wish him a happy retirement whenever he decides it's time, but I'm not kidding when I say it will be a really sad day for me when he does.
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September 2023 by Ellie M.
Best mechanic of all time. An absolute LA institution. Craig forever. The other guys are cool too, though.
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August 2023 by Hannah K.
Craig at ISE is the kindest and most honest mechanic I've ever encountered. He's saved my car on several occasions while also always trying to find ways to save me money the best he can. Love this place and will never go elsewhere as long as I live in LA!
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July 2023 by Alex S.
I have been bringing my two cars to ISE automotive for maintenance for years and found them to be trustworthy mechanics. Recommend this place.
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July 2023 by Hanna R.
I haven't actually had a car serviced here, but I called today to inquire and they were just lovely on the phone. Answered my questions very clearly and we ultimately determined they don't have the setup for the work that I needed. They swiftly recommended someone else that I could go to instead. I was really happy with the level of support considering I wasn't even a paying customer. I'll be back when I have the opportunity! Thank you.
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July 2023 by Salton P.
This is the best quality service you're gonna get around, point blank. The crew and especially Craig are all geniuses, who shoot straight and will be honest and upfront with you about why your car is breaking and what needs to be fixed. Craig has gotten me out of countless sudden "maintenance needed" lights, what I might need to look for in the future for my car, and where to find the best deals. He tells me exactly what they treated in my car and why and what I'll need to do to continue to take care of it, EVERY time. His business has been there and in the family for years and you can see why. He's an honest, funny and kind soul and I've gotten nothing but amazing repairs and customer service every time. If you're lucky enough to get an appointment, treat him and his crew with the best respect - he is an angel in Los Feliz and worth every penny. Thank you ISE Automotive.
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July 2023 by Jim Jesus L.
Our mechanic for the past 20 years. Trustworthy, reliable and knowledgeable. Wouldn't go anywhere else.
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June 2023 by Olivia Ledesma
I have been going to ISE Automotive repair since the 70’s. I started my business with Craig and Gary’s father, ISAMU "ISE" KUROMI. I have never met another man who was so kind, honest, and very knowledgeable regarding automotive repair. Just as you go to a doctor for your health care. I always thought of Ise as my doctor for my car. Guess work is never part of repairs. Return trips to address the same issue is never my experience. Ise, Craig and Gary have always greeted me with a sense of family. You will never find another business so reputable. This shop is the last of its kind. It is my pleasure doing business with ISE Automotive. Simply the best!!Services: Air & cabin filter replacement
