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February 2024 by Josh Dolinsky
Great, fast service. Diagnosed the issue with my screen in seconds and had it repaired within days, also gave me several options for other upgrades (battery, case, etc.) at reasonable pricesAlso there's a very cute dog who sometimes hangs out with customers
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February 2024 by Yamit Florentin
Recently, I noticed my iPhone 11 wasn't capturing photos as sharply as it used to. So, I searched Yelp for a phone lab and connected with Shawn, who promptly responded. I drove to his shop the same day.Shawn not only tested my phone but also helped clear some space. Upon inspection, he identified two black spots, indicating an issue with the lens or camera. Initially, we changed the lens, but the photo quality remained poor. So, I decided to switch the camera.In 30 minutes, Shawn had my phone ready with a new camera, and I even grabbed a new screen protector.Bonus: there's free parking for the first two hours in the lot right across from the store.There are plenty of things to do here while you wait; I walked to Sharetea to get a cold milk tea.All in all, excellent customer service!
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February 2024 by Yamit Y.
Recently, I noticed my iPhone 11 wasn't capturing photos as sharply as it used to. So, I searched Yelp for a phone lab and connected with Shawn, who promptly responded. I drove to his shop the same day. Shawn not only tested my phone but also helped clear some space. Upon inspection, he identified two black spots, indicating an issue with the lens or camera. Initially, we changed the lens, but the photo quality remained poor. So, I decided to switch the camera. In 30 minutes, Shawn had my phone ready with a new camera, and I even grabbed a new screen protector. Bonus: there's free parking for the first two hours in the lot right across from the store. There are plenty of things to do here while you wait; I walked to Sharetea to get a cold milk tea. All in all, excellent customer service!
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January 2024 by Kevin Guo
I brought my laptop to have thermal paste reapplied and Shawn gave me a discount since I provided my own thermal paste. He was very friendly and even helped me optimize my phone for no additional charge. Also, the husky Luna is very friendly and sweet.
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January 2024 by Recite Store
My phone screen was slightly cracked but still totally functioning. I took it here to fix it just cause I wanted it to be perfect and since then the phone screen has gone black and stopped working TWICE. the first time I went back after already paying 365 dollars (rip off) and then he still charged me 50 for another replacement. Then, the screen stopped functioning again and I was able to take it to another place that only charged 100 and have not had problems since. Bottom like this guy is trying to rip college students off.
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January 2024 by Thomas R.
Repair plus - Mini-Master Class in Smartphone Optimization. "What happened: I dropped my phone on a Friday morning, and the screen went dark. I could still hear music on my Bluetooth, so I knew that the phone worked, but I couldn't even turn it off. How I felt: I was desperate to get it fixed. Without your smartphone, life gets complicated pretty quickly (no calls, no texts, no navigation). I looked online for a phone repair place and found one with good reviews, Image Wireless. I rushed down during my lunch period, thinking this should be quick. And that's when I had the pleasure and good fortune of meeting the owner, Sean. I didn't know I'd cracked the screen until Sean pointed it out. Well, how hard could that be? Well, it is not hard, but it is not quick if they don't have your model of the screen at the store to replace it (by the way, I didn't even remember what model of Samsung I had. Let you know how on top of my tech I am). The screen had to be ordered. So now I'm starting to have a minor freak out. Long story short, Sean walked me through the process, gave me a loaner phone, and arranged to get my old phone the following Monday. He spent the time to set me up with the loaner phone and gave me some advice on managing the device better. Come Monday, I give him a call, and yep, my phone is waiting for pick up. That's when the really amazing thing happened. After I got my phone, Sean spent something like 30 minutes, maybe even 40, optimizing my whole phone. He helped me reorganize all of my apps, delete those I wasn't using and just created visual clutter as well as sucking processor power, and basically gave me an intensive overview of how to get the most out of my device. What an unexpected and very much appreciated bonus experience. So, do I recommend this business and its owner? That would be an 'Absolutely yes.' Cheers!"
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January 2024 by Ani K.
I had a laptop that suddenly started crashing and then deteriorated to a point where the operating system would not load. I happened to be walking by Broxton Avenue on my way home and came across this place, and decided to ask them if they can fix it. Shawn Pak took down the details of my laptop, ordered the part, even waived the keyboard charge, fixed it almost such that it's good as new in 2 days time! A very friendly person, very fast neat. Very experienced with computers, phones, logic boards. Has a lot of knowledge and as a electrical engineering student myself, would hope to be able to fix things like this one day.Was a little more expensive than I would have liked but it was worth it in the end. I hope not to have laptop issues in the future, but as a UC LA phD student if I ever do , this is the place to save you when as students laptop is a vital essential. Also owns a husky who is super friendly. Thank you so much!
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December 2023 by Joan G.
Shawn never ceases to amaze me. This is the 2nd time he was able to bring my cell phone "back to life". He's amazingly patient, warm, funny, and obsessive about cleaning up all unnecessary apps from the phone. I can highly recommend him for any and all phone repairs.
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December 2023 by Ayhan K.
Shaun is a good guy and friendly. He is fast and neat. He informs all details before he starts. So no suprises. But it seems little pricey.
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November 2023 by lynn
I’m sure the actual repair work they do is great, and I know I can be very sensitive, but I felt like the guy was speaking to me with a very condescending tone and not really listening to my issue. While Apple did charge me more than this place was going to, Apple at least did an actual diagnostic test and believed what I said about what the issue was.
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October 2023 by Alexa J.
Saved my phone and pictures of my puppy I didn't have backed up! Shawn was extremely helpful and his sweet pup Luna kept me company while he quickly got my phone working again - would highly recommend!
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October 2023 by Annie L.
This place is such a gem! I spilled almost an entire glass of water on my MacBook Pro right at the start of the school term, so you can imagine my panic - but not only did they fix it up perfectly, it was also at a great price. Shawn was awesome and the service was great. I've never been so relieved!
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October 2023 by Natali B.
Shawn is the best!! Went to the shop to just look at a possible new phone but with his supreme knowledge and great guidance, I knew I had come to right place and bought one right then. I will go here from now on for any of my tech needs. Awesome help, thank you so much!!
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October 2023 by Ryan P.
First time going here, and Shawn was a huge help! Within the afternoon, they diagnosed why my phone's touch screen wasn't working (which Apple failed to do after multiple visits) and repaired it for a very fair price. Shawn clearly cares about his customers and giving them a positive experience. Will be coming back for future tech repairs.
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September 2023 by Soobin Bae
Great experience with Shawn over several years! Helped me get the cheapest deals on unlimited data plans and transferring phone service to a new phone after getting mine stolen. Moved out of the West side of LA so asked to get my service transferred and Shawn was friendly and prompt with the service. ?
