September 2024 by Jacqueline Solomon
I AM A FIFTY NINE YEAR OLD DISABLED AFRICAN AMERICAN WOMAN. I THOUGHT IT WOULD BE EASIER TO GO THE BANK WHERE THE CHECK WAS WRITTEN ON . MY 2018 FORD ESCAPE WAS DEEMED A LEMON. I ALREADY MADE MY FINAL PMT. THE ENGINE WENT OUT ON A MAIN STEREET. IN THE MIDDLE OF THE STREET ONE DAY. THE TRANSMISSION WENT OUT ON THE FWY ON ANOTHER DAY. ALL WITHIN FIVE MONTHS
STRATIGIC LAW FIRM HANDLED THE CASE. TODAY U RECEIVED THE SETTLEMENT PAYMENT IN THE FORM OF A CHECK. THIS BANK TREATED ME IN A MANNER THAT I FELT SINGLED OUT. I WAS TOLD I HAD TO MAKE AN APPT TO CASH THE CHECK. I WAS ASKED WHY I DIDNT DEPOSIT THE CHECK IN MY OWN ACCOUNT. I WAS ASKED MY SSI NUMBER. I WAS ASKED ABOUT MY PROFESSION,AND WHERE ID WORKED.
I WAS TOLD THAT THE BANK COULD NOT COVER THE CASH FOR THEIR OWN CHECK . I WAS GIVEN LESS THAN HALF OF THE AMOUNT OF THE CHECK. THE REMAINING BALANCE OWED ME WAS PUT UNTO A CASHIER"S CHECK. I WAS TOLD THAT I MUST WAIT UNTIL NEXT WEEK IF I WANTED TO REDEEM MY CASHIER'S CHECK WITH THEIR BANK.THE ATTORNEY'S OFFICE IS LESS THAN A QUARTER MILE FROM THIS BANK. IM SURE MY SETTLEMENT PAYMENT IS NOT THE LARGEST YET. THIS FIRM IS ALL OVER THE TELEVISION. THEY HAVE MAJOR CLIENTS. ALL THE PAYOUTS WILL BE FROM THIS FIRM. THEIR CHECK WILL NE WRITTEN FROM THIS BANK. I FELT THREATEN, INTIMIDATED. THE CLIENT?? I AM ONLY CASHING A LEGAL CHECKED PAID TO ME BY STRATIGIC LAW FIRM.
I AM A LAW ABIDING, TAX PAYING, LEGAL CITIZEN OF THE UNITED STATES. I AM RETIRED FROM THE STATE AFTER THIRTY SIX YEARS, WHILE WORKING PART TIME TWENTY FOUR SIDE JOBS, WHILE ATTENDING COLLEGE. I HAVE SEVERAL DEGREES. I WAS HIGHLY OFFENDED BY THE MANNER IN WHICH I WAS TREATED BY THIS BANK. I DID COSULT WITH THIS BANKS HEAD QUARTERS. I HAVE FILED A COMPLAINT. I WAS MADE TO FEEL ASTHOUGH THE COLOR OF MY SKIN MADE A DIFFERENCE ON THE QUALITY OF SERVICE I RECEIVED.
DAY 2 I WENT TO THE CITY NATIONAL BANK IN PASSADENA. THIS IS WHERE I WAS TOLDTO GO BY THE BANK MANAGER AND FLOOR MANAGER AT THIS LOCATION. THEY CONTACTED THE PASSADENA BRANCE. THEY GAVE ME YWO NAMES OF THE STAFF AWARE OF ME COMING TO CASH THE CASHIER CHECK. ONCE THERE I REALIZED THAT ID BEEN INTENTIONALLY MISLEAD. ACCORDING TO BANK POLICIES I WOULD NOT BE ALLOWED TO CASH THE CASHIER'S CHECK.. THE TWO MANAGERS AT THIS BRANCH FAILED TO BE HONEST TO THEIR FELLOW COLLEAGUES. THEY DID NOT STATE THAT IT WAS THEM WHO ISSUED ME BOTH CHECKS, YET THEY DIDN'T WANT TO HONOR THEIR OWN CHECKS. THIS BRANCH SHOULD VISIT THE PASSADEN'S BRANCH AND TAKE NOTES ON WHAT A FIVE STAR, CUSTOMER SERVICE CHARACTER LOOK LIKE.
