-
March 2022 by saba sojoodi
Fast and professional. Marcos was great and very helpful. Never had a banking experience so easy
-
December 2021 by Sabrina Alfarano
Auch poor service they’re waistline your time no one is really in the mood to work and the manager Christina is the worse
-
August 2021 by Peng Z.
I started using this branch seven years ago and transferred most of our funds to Chase over the years, because a banker who used to work at the main floor there was just great and helpful. Even though there had been prior experiences with some tellers at the branch who were not as professional (e.g., requiring extra documentations and trips to the bank when none of it was actually necessary for a basic deposit, as I later found out), none was as bad as my experience earlier this week with its manager Alfred Leal. Mr. Leal was condescending from the start, showing no patience at my explanation for an issue that was a little complex (multiple accounts, some of which required a POA document). He was also not hesitant about showing displeasure when I could not provide the nine-digit account number, making sure I understood that he now had to do the work to look for it--something a professional banker would not make a fuss about. When he figured out the issue, he focused not on getting the task done but on making me feel bad for the work he had to do. He started lecturing me about my "confusing" explanation because of a term that I may have used once that was not aligned with the bank practice; namely, calling the accounts for which I am the beneficiary as "my accounts." I felt he was unnecessarily nitpicking my wording, because other bankers at the branch have also used this general term as a short-hand for an otherwise cumbersome bank concept. So I responded that it was not necessary for him to spend time on this wording issue, for all that was needed to be done that day was photocopying the required documentation that I had brought in for the legal team. To this, Mr. Leal lashed out: "if you have this attitude, I won't help you." When I mentioned that I had driven from far away to get this issue sorted out for the second time at the branch, he appeared even more pleased: "I am the branch manager; you can go to another branch to help you" and wished me "a nice day." Well, that's it for me at this branch, unless the management is changed. This branch located near UCLA serves a lot of students and clients with diverse backgrounds and thus some complex transactions or legal documentation issues. Mr. Leal did not show the capacity to deal with such a clientele and banking needs like mine, much less leading the branch with his poor customer service example. Most of his staff have done better, so Chase needs to reconsider its managerial training and placement. As for Chase itself, well, if it continues to be a disappointing experience, I may gradually pull out all our accounts. Even though Chase has a professional-looking "customer complaints & feedback" page setup online, it does not actually provide an option for filing complaints in its pull-down menu. So I had to write my feedback under the least unlikely option: "account inquiry." Not a promising sign for a bank that claims to take its customer service seriously. Time to scout for a better bank.
-
April 2021 by Anna H.
Loan officer, Roya Shabtaie, handled my refinance like a superstar! She was always a step ahead and had me well informed. Unlike most loan officers, Ms. Shabtaie followed up immediately with anything the loan department needed and was always available to answer any questions. I had a difficult refinance since, I am self employed but, we just got financed today! Thank you Roya Shabtaie!! We own a few properties therefore, have done some mortgages and refinances. Nobody is better than her; she is the gold standard.
-
January 2021 by - -.
Went to 2 other chase branches and they were only teller service so i went to this branch to see banker at 4.35. Manager ALFRED? Said we cant let u in while there was only few people outside due to covid and still 25 minutes to close at 5. I said i wait to see if u can get in before 5. He was trying to turn me down after I explained i went to 2 other branches and we still had almost half hour to 5. I hot in 4.45 and was out before 5 Management sucks ...
-
December 2020 by Cheryl Tate
Parking is not easy here. Go find another Chase Bank close by
-
August 2020 by Alex Moy
Needed a cashier's check to move in to a new apartment, in and out in 5 min. Evelyn was a friendly teller.
-
June 2020 by Johnny C.
New Management, Excellent Customer Service. FREE PARKING!!! They validate parking for Chase customers when you do a transaction. Parking is on the second floor above LA Fitness. Entrance on Wilshire and Gayley. College Branch and also Private Client Banking. Make an appointment on your phone, faster service so you don't have to wait. ATM's inside dispense up to $3000 in case there's a line you can skip it.
-
November 2019 by Eric Abraham
I had great experience here. One of the business specialist really helped me out. I actually gained money by her advise. I appreciate her honest service.
-
October 2019 by Julián Batista
You always have to wait a lot of time to be received.
-
September 2019 by Rosemary D.
Horrible management, surly tellers.... I usually try to avoid this branch and sure enough, thought they couldn't mess up a quick deposit.... but they sure did. Amazing that Chase allows its name on this branch. The SM/Overland branch is is full of nice people who care about their customers. Will stick to that branch for all future business.
-
August 2019 by S A
Great branch. At this branch they cater to Farsi speakers too.
-
August 2019 by F.
Best one in Westwood
-
May 2019 by Maya/Mojgan Motamedi
Amazing, friendly and helpful staff! They go out of your way to help you with all your banking needs!
-
January 2019 by Elizabeth A.
Muddi is a terrible bank manager. It's amazing to see how little this man cares about his customer service or work. He wasn't particularly rude or belligerent, just completely apathetic and lazy. I can't imagine any brand would want to be associated with this level of complete indifference to customers. Chase, is this the best you can do? Why are you paying this man to disregard customers? He's clearly overpaid. I told him that I would write a bad review for him and he just shrugged as if no one would ever see it anyway. Now that I'm logging on I can see that he has bad reviews already and I don't think anyone from Chase looks at this. I would never want someone so apathetic to be associated with my brand.
